Wings Beachwear Reviews (%countItem)
Wings Beachwear Rating
Address: 7600 N Kings Hwy, Myrtle Beach, South Carolina, United States, 29572-3039
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My family was on vacation from 9/12-9/15 in this area. My husband went to this store and purchased 4 boogie boards for our family (including 3 children- 9yoa, 8 yoa, 5 yoa) on 9/14/19. Since we were at the beach for only 2 days we threw away the receipt not thinking the board would break the same day we got it.My daughter is 52 pounds and the board she was purchased was for up to 142 pounds (according to the store manager). Within 30 minutes of her riding the boogie board the inside packing broke (right in the middle causing it to bend and making her go under the water). Since at the beach and in the water we threw the board away as it was no good and we had nowhere to put it while on the beach. On 9/15 when we were leaving my daughter was upset that she did not have her first boogie board anymore so we stopped by the Wings to see if they would replace or at least provide a discount towards another since we had just purchased it the day prior. The employee I spoke first to said we could just replace it. The manager then came in and said she would not provide either a discount or an exchange. Because my daughter was already promised the board I purchased another one and asked for the corporate office number. When the manager provided it to me, I told them they should be ashamed of themselves for not taking better care of their customers. The manager told me and my daughter "you shouldn't break your s
t". I said "excuse me'" she said it again. We had words as my daughter is only 52 pounds and was only on it for about 1/2 hour before it broke. She told me to leave or she'd call the police therefore I left.
Product_Or_Service: 33' body board
Refund I would like the corporate office to call me (I called them once this am but they were not open and I will call again) to apologize and tell me how they will be handling this situation and I would like a refund for both boogie boards as I should have never had to purchase the 2nd one. Both were $13.99.
Wings policy that if a customer has a problem with merchandise he purchased in one of our store we will try to help as much as we can.However,the customer would need to show the merchandise (broken board) and a receipt to when the merchandise was bought. The customer walked into the store WITHOUT the broken board and no receipt, and asked to have a new board.
The manager has to follow the policy and in order to exchange the item a # from the receipt needs to be entered for the exchange.
(The consumer indicated he/she DID NOT accept the response from the business.)
Customer originally asked manager if the store would provide a discount or even a broken board since the board was purchased the day before. While policy may be in place common sense also has to be utilized. No customer expects the very next day for their board to break therefore we did not save the receipt. As far as the merchandise no family of 5 who is at the beach in the water is going to drag everyone out and get dried off and dressed to return to the store with the board. It went in the trash as we were all soaking wet. Policy or not, the manager who was on site was the same manager who sold the merchandise to my husband. I also did not see any response to the manager telling me and my daughter we "should not ***". Is this acceptable practice to speak to your customers this way? I'm a little stunned this was not even addressed. My bad review will stay in place as well as my truthful comments to others about your store and the staff you hire within.