Wingstop

On 2/21 went to Wingstop around 4:45 ordered $56.34 worth of food. Customers steadily coming & walking out with orders, went to ask what the hold up was & the girl at first couldn't find my order, proceeded to tell me it would be another 15 minutes for the boneless wings to cook. Waited a little bit more and finally told them we wanted a refund 50 minutes later. While waiting for the refund they finally call my name to which we said the order was canceled we wanted a refund Mariah the cashier called the manager Isabel she pushed buttons and Mariah gave me back the receipt. I walked out not checking my receipt, l returned & asked them about the receipt that shows where I've been credited was told by Mariah Wingstop doesn't give those out said the screen, when it's grayed out shows a refund was done. 2/28 called Wingstop s/w Marissa day mgr she couldn't give me the gm name or Isabels last name but would give her message. Never called me back. 2/29 went to Wingstop and Isabel showed up & didn't tell me what proof Wingstop gives to show a refund was done- my proof is my bank deduction. She said she'd s/w her gm Patrick to research why it hasn't refunded yet. Isabel then called said what I sent her from my bank shows a refund I explained it would be 2 transactions from Wingstop if it's been refunded. Isabel called & said Patrick couldn't do it & as soon as the Owner returns from her vacation she'd explain the situation to her & we'd see the refund. Isabel has kept in contact with Me but on 3/8 no refund as of yet

ordered garlic Parmesan wings and they gave me wings with Parmesan cheese only no garlic in it. On top of that they were sold out of fries. Didn't get
Order date was 3/1/20 online payment method $16.18 check number XXXXXX time 809pm order online got to the restaurant and they tells me they ran out of fries get home and thought I was about to eat garlic Parmesan boneless wings and the pour straight Parmesan cheese on the wings so I assume they were out of the correct dry seasoning. This is very unacceptable this happen in lake Charles la Wingstop on *** st my online order number was XXXXXXXXX

I was promised a refund for a botched delivery and have gotten no response from Wingstop since I complained4 times. A month ago.
I ordered delivery from the location at 125th St in New York, NY. It was due to be delivered in about 45 minutes. After two hours it still had not come. I contacted customer service and they told me I would receive a refund. The delivery person finally showed up about 15 minutes later with ice cold food. I never received any confirmation of the refund and was not contacted back. I never received a refund and it is one week shy of an entire month since this incident. I have contacted them 4 times, I have spoken with the manager of the restaurant. Nothing has changed. This company has a fake customer service call center that merely takes complaints. They do not actually address customer issues or issue refunds. This is time consuming and abusive to put customers through the hassle of calling a customer service center that does not respond to emails and does nothing with the complaints, and cannot escalate a store's failure to follow through on a promised refund.

On afternoon of January 15th I placed an order for a delivery at a later time of 6:30PM. I selected the later delivery time on my order and input time and also put a note. Order placed around 4PM. Around 4:30 I received a text that they were trying to deliver my order. I called location and advised then of the situation. The individual who answered the phone said she was the manager and that she didn't see it requested for later delivery. I advised that we would not be accepting order. She called her manager who advised that they could only see that it was for later delivery in my comments. I asked for my order to be delivered at the correct time or for a credit to be issued for the $30 order. Individual hung up. I did not get food delivered or refund. I called their customer support team that night and advised of the situation. A credit was requested on that date. I have made 2 follow up requests to the same group who continue to advise that they have requested and issues are usually resolved by now. My calls were made on 1/23 and 1/30. On call on 1/30 I requested issue to be escalated to a higher level since I have received no calls, email or refunds.
Product_Or_Service: Wings

Placed a large delivery and not one single person received they're dips with the individual combo. Asking for my refund that ruined all of our meals
I called the store upon received my delivery and the employee confirmed they didn't give us our dips. It was a very large order amongst 7 people. She offered to give me a credit for next time I go I said NO I wanted a refund. I didn't receive a confirmation email nor a receipt for a breakdown of these charges. My online order number is XXXXXXXXX wingstop location off Preston

WS doesnt tell customers Door Dash is delivering until after taking $. Both companies deny responsibility 4 missing food & point @ ea other 4 $credit.
On 1/26/20 at 7:20 PM I ordered delivery from Store #4100 Staples Mill Rd location in Henrico, VA on Order #XXXXXXXXX. First of all, I do not like restaurants that ask for a TIP while placing the order and paying, not after getting the food delivered.
After placing the order and paying, I received confirmation, stating Door Dash was delivering. If I would have known Wing Stop does not handle their own deliveries, I would have never ordered the food. In my experience, food delivery services that are not part of the restaurant making the food have horrible customer service when it comes to correcting an order when a mistake is made. Wing Stop's website is deceiving and does not make one statement in the menu pages to make you aware that an outside delivery firm is bringing your food.
Some of the food was missing from my order (10pc boneless plain) & I called Wing Stop (WS) requesting my food. They told me to call Door Dash for the money back or I could drive over & pick it up. I called Door Dash back and they said they would not bring the missing food or issue credit. Since it was ordered through WS website, I was told that WS would need to credit my card. I called WS back and the female that claimed to be the "Manager" on a previous call, stated she would need to ask the "Manager" how to handle because they do not issue credit for orders. I was to receive a call back, but I just told her I wanted credit for the missing food and the entire tip ($12.49 + $6.07). I should also get the $4.99 delivery fee back or part of it.
I refuse to drive to their store to PICK UP food that is missing from my DELIVERY order. I drove up the street to pick up dinner for my son from another restaurant because WS is 10-15 minutes away and I had already waited an hour for food and spent 30 minutes on the phone without resolution.
There is no function on Wing Stop's website to request a credit or correction, other than filling out the Contact Us form.

I was RUDELY by both managers at the Martinez Ga location to be credited and refunded after having paid two different days and delivered missing items
I unbelievably, TWICE, have received extremely poor and rude service from both managers at the location of this establishment (Tiffany and Kirk), located in Martinez Georgia. My order on the 28th and 31st in December of 2019 were both so incorrect to the point that I could not even imagine being satisfied with what I received. I was refused my refund and to be COMPENSATED (BY BOTH MANAGERS). The first order that TIFFANY, HERSELF, told me she herself made on the 28th of December was completely the most incorrect order ever that I've had delivered to me. TIFFANY TOLD ME THAT THERE WAS ABSOLUTELY NOTHING SHE COULD DO. I ORDERED AND IMMEDIATELY PAID FOR PRIOR TO MY DOORSASH SERVICE FOR A SIX PIECE HALF CAJUN HALF LEMON PEPPER AND RECEIVED (7) WINGS TOTAL 3 CAJUN AND 4 LEMON PEPPER. I DID NOT RECEIVE MY VEGGIE STICKS AND THE EXTRA RANCH. MY PREGNANT SISTERS ORDER THAT WAS INCORPORATED IN THAT SAME ORDER WAS A 10 PIECE HALF MANGO HABANERO HALF GARLIC PARMESAN WAS RECEIVED TO ME AS A 6 PIECE HALF MANGO HALF LEMON PEPPER. I WAS REFUSED MY REFUND BUT I RESPECTFULLY DECLINED THE REQUEST TO BE COMPENSATED THE NEXT DAY DUE TO MY DISABILITY I CAN NOT DRIVE AND WOULD BE OUT OF TOWN UNTIL THE 29TH. MY ISSUE WAS RUDELY HANDLED BY TIFFANY AND NO CONCERN WHATSOEVER WAS CONSIDERED BEING THAT HER HERSELF MADE MY ORDER. I WAS DISAPPOINTED BUT TOOK THE LOSS I HAD CLEARLY TAKEN IF MANAGEMENT HERSELF WOULD NOT COMPLY.

ON THE 31ST OF DECEMBER. I ORDERED A 10 PIECE HALF CAJUN HALF LEMON PEPPER WITH LARGE FRIES, AN EXTRA RANCH AND A CHEESE SAUCE. I RECEIVED ONLY THE WINGS AND THE DRINK. NO FRIES AND NONE OF MY TWO RANCH NOR MY CHEESE SAUCE.
I IMMEDIATELY STOPPED MY DOOR DASH DRIVER AND INFORMED HER.

By the way Door Dash has been emailed for both door drivers to be able to confirmed. (Receipts attached).
I THEN CONTACTED WINGSTOP'S ON DUTY MANAGER (KIRK) AND WAS TOLD FINALLY AFTER GIVING ME THE WORST UNATTENTIVE BEHAVIOR VIA PHONE THAT I HAVE RECEIVED HE WOULD CREDIT ME THE NEXT DAY .... WHEN I CALLED TO CONFIRM ON THE 1ST BEFORE FINDING A RIDE TO RECEIVE WHAT I ACTUALLY PAID FOR, TIFFANY (ON DUTY) THEN PROCEEDED TO TELL ME THAT KIRK SAID AFTER NOT FINDING MY NAME OR NUMBER ANYWHERE WRITTEN DOWN THAT I LIED ABOUT SAYING HE HAVE WOULD. W

I WILL ATTACH THE RECEIPT OF BOTH ORDERS CLOSE TO 45$ AND WILL EMAIL THEM AS WELL.

I, A 23 YR OLD VETERAN, RETURNING FROM JAPAN DUE TO INJURIES AM NOT ABLE TO DRIVE. I WAS VERY DISAPPOINTED TO BE TREATED AS A JOKE! AFTER I FOUND A RIDE, I WAS REFUSED AND TOLD I WAS LYING ABOUT BEING TOLD RECEIVING THE CREDIT I VERY MUCH SO DESERVE AFTER BEING SERVICED AND HAVING PAID TWICE!

I asked Tiffany what were the names of her and the male manager and was RUDELY told that their last names were not important.. and hung up in my face and refused to be told the store code number after being told important online is missing!

Very respectfully, PLEASE EMAIL OR CALL ME ASAP TO RESOLVE MY ISSUE

I ordered my 2 combos and the food was poorly awful it was very cold the wings were dry I called to speak to manager I have over 20 min on the phone
They are telling me I can only have an 8 eing combo as credit and that is bit what I payed for

The place was very unsanitized they had water all over the floor they also had a wet dirty stuff on the counter where they prep the food
This is the store in question wingstop #1403 address is1353 w mill st Ste 105 the date was 12/06/2019 the total amount of my food cost 21.89 I also have pictures if you like to contact me by text I can text them to you

under cook wings
No one was concerned about the bloody chicken wings I ordered I reached out to a employee who was supposed to credit my account for $53 and replace my whole order, there was nothing done, as if this normal practice

I was given the wrong order & was given a credit. I went back a 2nd time & was given the wrong order AGAIN.
I went to Wingstop for the first time last week & was given the wrong order which I couldn't eat, so the manager gave me a credit which I used today.

Before I drove away I checked the order....wrong order AGAIN. I went back in the store, had to wait while they cooked my order. (Where's was my take-out order? Did they forget to cook it? Give it to someone else?)

I was finally given my order and the Wingstop employee just handed it to me. No, "Sorry about the mix up." Or, "Sorry about he wait." Or "Thank you, please come again." NOTHING. She just put the bag in front of me on the counter, then turned around and walked away.

I was blown away at how mismanaged that store was, and then I ate the wings. They were way overcooked. Dry and hard.

Unbelievable.

I placed an online order with wingstop #490 and my pickup time was suppose to be 10:02pm, but I did not receive my food until 11:00pm.
I placed an online order with wingstop #490 on 09/26/2019 and my pickup time was suppose to be 10:02pm, but I did not receive my food until 11:00pm. Other people that had come in to the store after me had been getting their food within 20 minutes. I asked for a refund or some sort of compensation for having to wait so long for a single 8 wing combo and the lady responded with "do you want the food or the refund? You can have one or the other". Of course I wanted my food I waited over an hour for it and to be treated in a such a manner was ridiculous!

Unhealthy quality of meat served.
I live nearly an hour from the Wingstop location at ***. On Friday, 30 August 2019, I placed an online order for pick up of 4p of 1ea 15pc whole wing special with a large fries, 6 rolls, ranch and cheese sauce. When I arrived at 4, fries were ice cold; asked them to give me hot fries. When I got home 50mins later, bit one wing, meat was dark and bone was black; tried about 4 different pieces til I determine that all of the 15 pieces of chicken were old, black, and unhealthy to eat, so, I took pics and threw it all away. I would have taken it back to the store, however, I am suffering from kidney stones and could not drive another hour to take the food back.

Ordered a 24 family pack all flats w/20 Louisiana Rub & 4 lemon pepper to go! I requested easy on the seasoning when making my order! I usually check my order before leaving but being in a rush I did not! I get home and my Louisiana rub wings are swimming in grease and there is hardly any seasoning on the wings! I call back and speak to Cindy, and express my concern! She asked if I was able to come back I said no because my significant other went to work & we only had one car at the time! She then stated she can give me 5 free wings next time! Sorry, but 5 free wings doesn't justify for my greasy wings, I would either like a refund or a whole new order when I am able to come back! Cindy placed me on hold, came back and said that's all I can do! I asked who did she ask and she said well usually that's what we do! I asked again who did she speak to and she said no one that she was the shift lead! I then asked for a manager, she asked a coworker who the manager was so she didn't know! She kept telling me thomas was the owner, and I stated that he had to hire someone to manage the store. Cindy then tells me she can't gibe me the managers name! I was confused because that shouldn't be a problem! Cindy then tells me that thomas is the GM & there is no manager so I could call back and speak to him! I asked her what time is he usually in and she says in the morning! I stated they don't open until 11 so what time, very rudely she states I guess 11-5 I don't know! So not only was she rude about not fulfilling my request as a customer, not knowing who the manager was / wasn't but she was also very rude about telling me when he came in! Very unprofessional because if a customer ask for the manager they are to provide a name! Also w/her knowing I only had one car she could have comped me my meal! I informed her that I took a picture and will show them when going back! (after paying $35) to / Zenaida unsure if she provided me w/the correct name
Product_Or_Service: Wings

I was given the wrong flavors of food and I don't eat blue cheese dressing I eat ranch and I drove all the way home and it's blue cheese and bad food
It happened today order # XXXXXXXXX

I ordered a family meal and half of the wings were the wrong order I told the cashier and the cook and they said they would replace the wings with the right ones but it was going to be a 20 minute wait I waited for 10 minutes then they told me they would have to charge me for the new wings I told them no they are not charging me twice for 1 order of wings and I want a refund then they told me that they cant do refunds in store I would have to call corporate I asked for corporate number and they said they didnt have it I then looked up corporate number online and I called corporate they said they would issue me a refund this happen on 02/06/2019 I waited a month for my refund and I never received it I then kept calling corporate 7 other times the most recently 4 days ago and they keep giving me the run around saying someone will be in touch with me to issue my refund I have been waiting for 6 months for my refund and called over 7 times and I have not received a call or refund.
Product_Or_Service: Family meal

On July 12th 2019, I placed an online order for my meal. When I realized that I placed my online order at the wrong location, I immediately contacted the place of business and requested my order be cancelled and charge refunded back. The first representative talked to could not assist me and placed me on hold and never came back to the phone. I then called again and explained the situation again and the representative stated the order was cancelled and that a refund would be issued back to my card within 3 to 5 business days. I asked is there some type of confirmation that can be given to ensure a refund would be given and he told me no but the system should credit back my card. I called on July 22nd 2019, over a week later to inform that the refund still had not been credited back to my credit card. This representative placed me on hold to speak with his manager and kept me on hold for 15mins. I finally hung up and called again and at this point the representative states that his manager was in the back office trying to call their corporate office to see about getting me my refund. Then the representative tells me that the corporate office is closed and that his manager will give my number to the corporate office for them to contact me and I should hear from them today July 23rd 2019. I have yet to hear from anyone. This is poor service and I can not imagine a well known company as Wing Stop does not have some type of process in place for these type of situations or staff adequately trained to handle this without the consumer constantly contacting them to get a refund.
Product_Or_Service: food
Order_Number: XXXXXXXXX

At 4:30 pm on Sunday, July 14, 2019, my husband, ***, and I placed an order on the app for pickup at 5:15 pm. I arrived at the store at 5:20pm and my order was not ready for pick up. The initial order totaled to $61.41. While I was waiting I decided to add on two additional orders: 1) Fried Corn ($3.28) and 2) Half Dozen Rolls ($3.17). I waited for 40 minutes for my order to be ready. When I was finally called by the manager, Shon, he informed me that he was putting the rolls in a separate bag from the other food. I asked him is he had the corn, and he responded that it was in the main food bag. When I arrived at my residence in Yorktown 15 minutes later, I noticed that I did not have the corn. I called the store and spoke to Avery (the cashier). He informed me that he realized that they forgot to give it to me as I was walking out. He claimed that he ran after me to catch me. I then informed him that I walked slowly to my vehicle, and sat in the car to finish a phone call and I did not see anyone exit the store. He told me that I could come back and get the corn, but I instead requested a refund because I did not want to drive 15 minutes to pick up the food. He never offered me delivery which the restaurant offers. The cashier put me on hold so that he can get the manager. I was on hold for 15 minutes and then I was disconnected by the restaurant. I called the store two additional times and the same thing happened. The last (fourth) time that I called the store, I spoke to Shon, the manager. I explained to him how unacceptable his customer service was and I informed him that I was filing a formal complaint. Despite having to wait for 40 minutes, the food was cold and the sauces requested did not match their description. I am very dissatisfied with the quality of the food and the customer service experience.
Product_Or_Service: Food
Order_Number: XXXXXXXXX, XXXXX, 20

So upon ordering wings for my family on June 25, 2019 which was a family pack with a extra side of fries. Once I made it to the restaurant to pick my food up it was already warm and he fries was under cooked. My wings had little to no sauce on em and they looked like they had been sitting out. For me to spend around $40 I think my food should be fresh and fully cooked.
Product_Or_Service: Boneless /classic wings

Rude customer service. I complained ion 4/28/ 5/1 and 5/9. Each time I was lied and said someone would call me back. Nobody called me back.
Rude customer service at *** Lake Worth, TX 76135. I complained ion 4/28/ online and on the phone 5/1 and 5/9 called *** Wingstop customer service line. Each time I was lied and said someone would call me back. Nobody called me back. The last time I call they said they would forward it to the manager and the district manager and store manager would call me back. They never did call or contact me. I called the store manager on 5/28 and she said she never got any messages from corporate. I called *** Wingstop customer service line and they said they would escalate this to district manager. They told me that last time and nobody called me back. Rude employee told me he "Doesn't say thank you to customers." I was totally ignored and treated very rudely at the Lake Worth location. What angers me is that I called several times, called the store, wrote an online complaint and NOT ONE person from Wingstop called me back to resolve this. Very unprofessional business and horrible customer service and they just ignored and dismissed my complaint from the phone calls and online.