Wink Labs

Wink sold their product advertising 'NO Monthly Fees'. Their product still is not stable, however I have used it for over a year and found work arounds with the problems it has had.
With one week notice, they announced to all users that their product will no longer work unless they agree to pay $4.99/month, every month, and if the users do not pay their Wink product will no longer work. There is no grandfather clause for existing users, its just an act of holding its users ransom to demanding a new fee be paid...which is in Direct Contradiction to their advertising prior to last week.

I will be looking for ways to migrate off this with the least amount of disruption and cost.

Company had a horrible business model, just like Will.I.Am's career. Not surprising they are heading for bankruptcy. My Wink Hub went into the trash.

Expensive hardware doesn’t work consistently, their customer support is nonexistent, and now they want to charge their existing customers or they will brick their devices. Stay away!

We have an issue that was never resolved, and having to resubmit a case only makes you look good, but it is of no use to me, your customer. I am appalled by the lack of customer/technical support provided by Wink. We have invested a substantial amount of money in equipment, and feel betrayed by Wink and its lack of support.
Please address the original complaint as shown below, and have the decency of providing a workable solution to this issue. Not just smoking mirrors to show that cases are closed, although no resolution is provided to the consumer.

Gentlemen,
Good afternoon. I have been trying to get information on the Hub-2 update to no avail. the app shows a message stating that there is a firmware update for the hub-2, and when clicking on it it just shows a message "Update Wink Hub 2 now?" and just sits there. No option to begin the update, no option to cancel. There is NOTHING online that provides me with so much of a hint as to what to do. I have invested several thousands of dollars on equipment to attach to wink, and I am not happy with the type of support provided by your company. Please advise.

I ordered my product and have not received it or any response from them on time or if I will receive it.

Two months ago, my smart device ( link hub and bulbs) stopped working, so I wrote a email to the customer department of Wink Inc to ask for help. After several days, there were a simple response claimed they "have seen a small number of reports from other users" and "is currently working on a solution " but "don’t yet have a timeline" for this issue. On May 24, another customer representative sent a email to me which claimed that they will end the support for this product and asked me reply the email in 72 hours if I'd like to accept a $20 discount to buy their new product. Without the Wink's service, the specific smart link device which designed to work with Wink will be useless. Since I have no choice except buying a new product, I replied the email. But the response from this representative (Anthony) is very unprofessional and rude, and it contains a so-called story which implies the discrimination against me. Therefore, I have to report this unfair treatment to Revdex.com and ask for a formal response from Wink Inc.

This Black Friday, Wink was running a promotion where Wink Relay normally $99 was offered for $29 which I ordered and WAS IN STOCK. However after 1 week , they cancelled my order saying they are out of stock.
Well, when I placed the order, the item was shown in stock and it allowed me to place an order. Wink is purposefully NOT honoring the sale contract as it seems they received lots of order which at $29 might be a loss to the company. This is unethical practice by wink where they advertised wink relay for $29 and then refused to honor it citing they are out of stock. .
They wasted my time and refused to honor a legitimate order. This kind of practice must be stopped by such company engaged in unethical practice.

Hello,

I purchased four Wink relays on November , 2017 from the *** website. These were meant to be as gifts and were purchased on Thanksgiving as part of a Black Friday Special. I received a notice 5 days later (11//17) that Wink would not honor my purchase. The is especially inconvenient for me since the opportunity to purchase gifts at the discounted Black Friday/Cyber Monday has passed. I was contacted by email and told that my order was cancelled due to stock issues (not sure why the site didn't check the stock accurately). I'm also concerned that this company was doing this intentionally to increase site traffic and purchases that would integrate with the Wink relay. I have tried to contact this company on the phone several times but cannot get anyone on the line. The order number is *** and a ticket number *** has been opened through email. I've also received very short, abrupt, customer service responses in e-mail.

Wink sent out a bad update to all their Wink Hubs. If they weren't connected to the internet, they were bricked. They had a way to fix it remotely and they would also have people ship them in to have them fixed. However, they will no longer fix them. I was unaware of all this but they don't seem to care.

My Wink Hub was not bricked because of anything that I did. It was bricked because the company made a mistake and now they are unwilling to do anything about that mistake.

I received a Wink starter kit from my son as a Christmas gift a few years ago. I got the system up and going and working with a few lights. Some time later I tried to use the system and the Wink hub would not connect to my wireless network. I contacted Wink support by email and tried a number of troubleshooting procedures that were very tedious and included temporarily disabling my *** wireless router. After a week or more of troubleshooting a different technical support agent informed me that Wink had changed the firmware in this hub and that the old firmware that I had would no longer work. I received no advance notice of this. Wink technical support refused to provide a solution to this problem by updating the firmware in my hub so that I could use it. Wink has left me hanging with a useless piece of expensive hardware with nothing but a hollow apology.