I've had a Wink hub since conception. I recently purchased a newer hub2 unaware that the original hub was now requiring a subscription. I purchased a subscription and never received and email or any sort of confirmation nor service. If they're out -of-business than good rhythms. I thought they handle the situation in an unprofessional matter.
Wink decide to charge subscription for better protection and security. They said you have till 13 to subscribe. They then disable my hub on 5/6/20. Then you go to sign up and in there disclaimer they dismiss there liability for that security of there device. They are very deceitful all in the name of profits. I am disabled and have integrated my home to better control devices remotely. They basically force you pay them no matter what. Unbelievable underhanded tactics, will be looking for a replacement for the wink hub and company.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] While it is true that on September [redacted] I contacted Wink and was told that it "would take longer" to have the hub replaced, I was not informed of a time frame of 3-weeks In addition, I questioned why it would take longer to simply replace the hub with a fully functional hub rather than waiting a week for Wink to update the hub and then return I received a reply from Wink on September [redacted] stating they would simply replace the hub; again without defining the time frame jor addressing their statement about why it would take longer After a couple of exchanges verifying the details, I submitted the information needed on September ** Wink did reply the same day with the RA labels, however my junk email filters picked it up (mostly likely due to the attachments) and I was unaware of the reply Approximately two weeks later I asked for an update and due to the autoreply feature on Winks system saw the Sep [redacted] email with the RA labels I promptly informed Wink that the update was not needed As stated, I then mailed the hub back to Wink, with Wink receiving on Oct * On Oct [redacted] I asked for an update and was told that "the return can take up to business days to process in our warehouse...Were (sic) on the [redacted] business day right now since it arrived so it should just be one more day." On Oct [redacted] I had yet to hear of progress and requested another update I received a reply on Nov [redacted] stating they were "a little behind on processing returns." I replied, requesting a refund as the process had taken over a month and a half Wink was not willing to do so After waiting another week and having no progress, I filed a complaint with the Revdex.com early in the morning asking for assistance with the refund Late that day, I received notice that the hub had shippedAt this point, I will attempt to return the hub to the store of original purchase Should the store not honor the return, I still request that Wink refund the full purchase price In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I regret that it has taken longer than usual to replace [redacted] ***'s productOn Sep [redacted] contacted us about an issue updating the firmware on his Wink HubThis can happen when other devices cause interference at a customer's locationWe offered to send him a free shipping label so we could update his hub and return it however he refused and demanded a replacementIf he would have sent his Hub to us it would have been upgrade (at no cost) and returned within business days.We told him via email that a replacement would take longer (we had to get a supply of new product from manufacturing and then update each of them before being sent) but he insistedWe sent him a free shipping label to return his product on Sep **On Oct [redacted] we received his product and it is currently being processedIt can take 3-weeks to receive the customer's unit, update a new one and return shipHis replacement product should be shipping in the next 3-business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] While it is true that on September [redacted] I contacted Wink and was told that it "would take longer" to have the hub replaced, I was not informed of a time frame of 3-weeks In addition, I questioned why it would take longer to simply replace the hub with a fully functional hub rather than waiting a week for Wink to update the hub and then return I received a reply from Wink on September [redacted] stating they would simply replace the hub; again without defining the time frame jor addressing their statement about why it would take longer After a couple of exchanges verifying the details, I submitted the information needed on September ** Wink did reply the same day with the RA labels, however my junk email filters picked it up (mostly likely due to the attachments) and I was unaware of the reply Approximately two weeks later I asked for an update and due to the autoreply feature on Winks system saw the Sep [redacted] email with the RA labels I promptly informed Wink that the update was not needed As stated, I then mailed the hub back to Wink, with Wink receiving on Oct * On Oct [redacted] I asked for an update and was told that "the return can take up to business days to process in our warehouse...Were (sic) on the [redacted] business day right now since it arrived so it should just be one more day." On Oct [redacted] I had yet to hear of progress and requested another update I received a reply on Nov [redacted] stating they were "a little behind on processing returns." I replied, requesting a refund as the process had taken over a month and a half Wink was not willing to do so After waiting another week and having no progress, I filed a complaint with the Revdex.com early in the morning asking for assistance with the refund Late that day, I received notice that the hub had shippedAt this point, I will attempt to return the hub to the store of original purchase Should the store not honor the return, I still request that Wink refund the full purchase price In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Wink, Incregarding complaint ID [redacted] .Sincerely, [redacted]
We sent a replacement lock the customer as a customer service gesture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I regret that it has taken longer than usual to replace [redacted] ***'s productOn Sep [redacted] contacted us about an issue updating the firmware on his Wink HubThis can happen when other devices cause interference at a customer's locationWe offered to send him a free shipping label so we could update his hub and return it however he refused and demanded a replacementIf he would have sent his Hub to us it would have been upgrade (at no cost) and returned within business days.We told him via email that a replacement would take longer (we had to get a supply of new product from manufacturing and then update each of them before being sent) but he insistedWe sent him a free shipping label to return his product on Sep **On Oct [redacted] we received his product and it is currently being processedIt can take 3-weeks to receive the customer's unit, update a new one and return shipHis replacement product should be shipping in the next 3-business days