Winn-A-Bay Cabin Rentals Reviews (%countItem)
Winn-A-Bay Cabin Rentals Rating
Address: 123 Mount Major Hwy, Alton, New Hampshire, United States, 03810
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I purchased a stay at Winn-A-Bay through VRBO, I made two payments one for the first half, and another for the 2nd half of my stay with a refundable $150.00 deposit. I unfortunately had to close that bank account and notified both the owner and VRBO there vendor that I made payment through for my stay that the bank account was closed.
I was told by VRBO and also received emails from VRBO that *** the owner needed to switch my refund to a check instead of a deposit back to a closed account.
I notified *** the day of my stay, and also forwarded her all the emails that I received telling her what needed to be done for me to receive my refund. *** argued with me, telling me I never paid a deposit, and she had no idea what needed to be done even after the emails that where sent directly to her from VRBO. Needless to say, the 150 dollar deposit is being sent to a closed bank account, and then back to her, and who knows if I will receive my refund of $150.00.
Another complaint I would like to make is I mis-placed my key on the property, and was told that the key was $50 dollars, then $25 dollars then that she should have charged me $100 dollars. There is no clause of such charge on her pamphlet, website through VRBO or on the door indicating what happens when a key is misplaced. I paid her the $25 in cash to avoid further harassment for the key while I was on vacation.
I also wanted it noted that due to this $150 dollar deposit refund, I was wrongly accused of never making such deposit to VRBO even after she received emails indicating otherwise! I was harassed about a key! My vacation was completely turned upside down by this, and I feel I deserve a full refund for the key and my stay due to the harassment I had to endure.
Product_Or_Service: Motel Stay
Order_Number: ***
Account_Number:
Refund I want the money back for my deposit of $150.00 and I also feel that the key charge was not disclosed anywhere and I should also be refunded back $25 dollars. Lastly the stay was ruined by harassment over a key and this deposit and I find it extremely unacceptable, and feel that my stay should be refunded for the misery I had to endure at this motel for $253.90.
I contacted VRBO on Sunday 8/23/2020 concerning this guests deposit. I was told I would not be receiving the deposit, it would be returned to her bank, and eventually returned to her. I can not give her a check for $150 if I have never received it. I showed her what I did receive, and she became hostile. I have tried to talk with this guest but she threatens, and resorts to slenderizing my business on social media. When she checked out, she told me she enjoyed her stay, and would like to return with her two children. Her only problem was she was very sick, and "that" ruined her stay. Prior, on the night she was sick,I had offered her a refund for the night she was sick, she posted the whole conversation on Facebook, which I am okay with, since you can see who is hostile. I believe this entire situation has been put in place to avoid paying for her weekend stay. I told this guest, if I receive the deposit I would send it to her. I will request a statement from VRBO, which will validate my compliance on how best to deal with this situation. I have never been in the habit of keeping peoples deposits. Concerning the rekeying costs, yes, I did tell her it can cost me in excess of $50 - $100, plus my time. I only charged her $25. The cost is not posted anywhere because honestly it has only happened twice, the other customer offered to pay. Please let me know if you need anything else on my end.
(The consumer indicated he/she DID NOT accept the response from the business.)
There where no threats made by me at all, please see all the correspondence from *** through my text messages attached. The truth is in her writing! I also posted a review on a public domain as I was a guest that had a horrible stay due to the severe harassment that I had to endure on this vacation. I don't know who pays to go on a vacation to deal with such drama. I want my $150 back for the deposit, and do not want this closed until I receive it. The bank account was closed, and she the OWNER deals with VRBO directly and could and should have requested a check. When one lies it doesn't get you far especially when the other has proof of all conversations, and pictures of all material that was handed out at the facility not indicating any such charge. I would also love to hear from VRBO as they have had over 5 calls from me, and I was told not to even hand this women the $25 dollars, but I did due the abusive messages I was receiving!
rented a cabin from me for the nights of August 21st, 22, and 23rd. As you can see from my messages (she said she sent you) I only contacted her the night before she was checking out. The reason for the text, was hoping she found the key, due to the time and expense it would be for me. I did not at any point "harass" her, I simply let her know I would only charge her $25 for a rekey fee. I have never received the deposit from VRBO, they always hold the money unless I put in a claim. When I originally called them, due to her insistence, they told me to collect a deposit, which I decided not to. I would like for Ms. to highlight where I "harassed" her. She has been extremely uncooperative with myself and VRBO. Yesterday I called VRBO, and they once again told me I do not have her deposit, they told Ms. I do not have her deposit. VRBO requested her to name the bank that "closed" she refused, and according to VRBO she became extremely angry with them. I would request Revdex.com would request the name of this bank, and Revdex.com should contact VRBO. I do not have her money. I refunded through the VRBO site, as instructed by VRBO customer service, I will attach the email. My final question is, How did I ruin her entire stay when I only contacted her on Sunday night at 5:16pm? I offered her a refund for the night, I did not harass her. I did not want to resort to this, but I have a security system at my office that recorded her check out, where she talks about her "being sick" and how they had to return the boat rental early, and that was what really ruined her trip. I can provide this if needed. She is demanded a refund for her stay, I never spoke to her until her check out, she was friendly and apologetic. I feel she is looking to go after a small business, feeling she will be successful in bullying me into paying her for her weekend vacation.
She is attacking my character, and slenderizing my business reputation on social media and Revdex.com. As you can see, I refunded her deposit, that I never actually held. I did charge her $25 for a rekeying fee, which I stand by, not $100 as she writes on Social media. She should be addressing all of this with VRBO, they actually are holding her money.
Vrbo Case *** ( *** )
VS
Vrbo Customer Support
Thu 8/27/XXXX X:XX PM
To: ***@outlook.com
Dear ***,
Thank you for contacting Vrbo.com Customer Support.
This is Alejandra from VRBO.
This email is to confirm that the $150 has been already refunded on Aug 26, 2020 / 07:23:12 to the Traveler *** with the reservation number ***
These are the instructions provided to the Owner from customer support.
Visit help.vrbo.com for answers to frequently asked questions.
Best regards,
Alejandra
Vrbo.com Customer Support