To Whom it may concern, The timeline that this customer states is irrelevant from April-August is very much relevant as it shows how this customer manages their business relationships with service companies that perform services on their property.The customers statement of the disconnect with property management company and the failure to pay previous landscaper until months after payment was due and the constant revision of original bid from our company and not wanting dead plants removed or turf sprayed shows pure negligence on their part for services performed for the upkeep of their property We performed all maintenance outlined in our residential agreement and was paid by property management contracted by customer through from Sept to April End of March property management did their quarterly inspection and made notation on report that landscape condition was good We were notified by property management that the customer had cancelled management services with customer and customer wanted us to continue service We were given owner information and they would be responsible for payment of services starting May Customer paid us directly for the May services then middle of June said they wanted to cancel service immediatelyContacted customer and played phone tag for over a course of two weeks and every message I stated I would be happy to meet on property to address concerns this meeting never occurred A phone conversation in late June that started with this customer [redacted] and ended with her husband [redacted] resulted in them telling us they were refusing to pay invoice for June Property was maintained properly and several notes were left for customer / tenant to turn on irrigation system starting in middle of May ( after rains had subsided) as landscape was in need of waterOur Residential agreement does not include irrigation system as it is customer / tenant responsibility to turn on irrigation timer (in fact in property lease agreement it is stated owner responsibility) which led to the distressed landscape that customer continues to blame on us instead of taking the responsibility themselvesThis property was serviced 2x a month and overgrowth of 8" on shrubs that customer complains about isn't unusual for native shrubs even without proper irrigationSpiderwebs on shrubs and property are not landscape company responsibility as that is a pest control company issueDebris in planter beds again is not unusual especially in the area where this home is located as is constantly windy and papers and debris can easily buildup in a course of two weeksLawn was mowed and maintained regardless if customer is watering or not to keep any weeds that have survived at a manageable height
The information in this review is completely inaccurate We were contacted by a property management company to give bid on a cleanup and removal of existing dead bushes on site We gave the estimate in April and didn't hear back from property management company until August with owner asking to revise and not to have dead bushes removed We revised the bid that started at $to $A few weeks later property management contacted us again saying owner wanted the turf spraying for weeds taken out of bid ( lawn was more weeds that actual lawn ) so we revised again to $Owner finally agreed to the new revised price less the dead bushes removed and turf spraying Cleanup was performed in late August and bi - weekly maintenance service was started in Sept Property management contacted us in April saying they were no longer managing property as owner cancelled their management contract with them but owner wanted us to continue service Owner information was then supplied to us and all billing information was updated On a side note property management company warned us that this owner had refused to pay their last landscaper for over monthsThe owner eventually paid them and then had the nerve to ask them to continue and that landscape company told them they chose not to work for them anymore In our Residential agreement it does not include irrigation work on property and owner was aware of this , in fact in their lease agreement it clearly stated that tenant is responsible for irrigation of propertyAs a courtesy in early May we left a note at property telling tenant to turn on irrigation We came back in weeks and left note again as irrigation was still not on Owner then contact us in early June saying they are dissatisfied with service I returned call left message and I would be happy to come and discuss property with them Finally after phone tag for over weeks I have conversation with owner and they said they were not going to pay and tried to hold us responsible for plant damage when clearly it was their responsibility With their tenant to ensure irrigation is being turned on In a June we sent an informational letter to all our customers with a irrigation schedule and willing to do that for a set price along with any repairs This all fell on deaf ears with this owner and now they are trying to get something for nothing We did what we were contracted to do and what was approved by owner concerning this property
Complaint: [redacted] I am rejecting this response because: The timeline of April- Aug 'raised by Cornell was not mentioned by me because that portion of the matter involves issues of disconnect with our previous property management company that is irrelevant to the extent of this matter which directly involves Cornell Landscaping The fact of the matter is that our yard in its current state (up until end of May when we discontinued our service with Cornell) is not anywhere near the condition it was in last AugustI have before and after photos documented to prove this pointI had attached photos taken in May I am looking at Cornell's monthly maintenance agreement description (attached): 1) All turfs mowed, edged and weedeated All of our turf is dead and rotten with weedsWere you mowing, edging and weedeating a dead lawn and some weeds that could survive these conditions? 2) Planter beds kept free of leaves, papers and debris Both of our large planters were full of weeds (which also died) and all plants are dead 3) Hedges kept at maintainable height, cut back from walkways The hedges have spider webs and trash all around themDuring my visit in early May, there was at least 8" of growth which was not trimmedA gardener was there one day what I was on the property -- He didn't even come to look at the front yard 4) Weed abatement of planter beds NONEAll tangled in weeds which along with plants have all died 5) Proper turf fertilization schedule - times annually Were you fertilizing a dead lawn? 6) Complete sweeping of all driveways, walks, patios, decks, etc OK 7) Utilize client green waste can OK Let's look at facts: Cornell Landscaping has not performed any of the items they have agreed upon in our agreementI guess since they can't even do the minimal items that they've agreed to, it was stupid of me as a property owner to assume they care about their work or clients enough to be proactive in caring for our landscaping or at least to let us know of severe decline anytime within the 8-months that they serviced our propertyTake a look at the state our yard was in after months of care provided by Cornell -- Would you use them to care for your yard which you've spent $15K just to draft the plan for? Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Please see attached documents provided by consumer.Sincerely, [redacted] ***
To Whom it may concern, The timeline that this customer states is irrelevant from April-August is very much relevant as it shows how this customer manages their business relationships with service companies that perform services on their property.The customers statement of the disconnect with property management company and the failure to pay previous landscaper until months after payment was due and the constant revision of original bid from our company and not wanting dead plants removed or turf sprayed shows pure negligence on their part for services performed for the upkeep of their property We performed all maintenance outlined in our residential agreement and was paid by property management contracted by customer through from Sept to April End of March property management did their quarterly inspection and made notation on report that landscape condition was good We were notified by property management that the customer had cancelled management services with customer and customer wanted us to continue service We were given owner information and they would be responsible for payment of services starting May Customer paid us directly for the May services then middle of June said they wanted to cancel service immediatelyContacted customer and played phone tag for over a course of two weeks and every message I stated I would be happy to meet on property to address concerns this meeting never occurred A phone conversation in late June that started with this customer [redacted] and ended with her husband [redacted] resulted in them telling us they were refusing to pay invoice for June Property was maintained properly and several notes were left for customer / tenant to turn on irrigation system starting in middle of May ( after rains had subsided) as landscape was in need of waterOur Residential agreement does not include irrigation system as it is customer / tenant responsibility to turn on irrigation timer (in fact in property lease agreement it is stated owner responsibility) which led to the distressed landscape that customer continues to blame on us instead of taking the responsibility themselvesThis property was serviced 2x a month and overgrowth of 8" on shrubs that customer complains about isn't unusual for native shrubs even without proper irrigationSpiderwebs on shrubs and property are not landscape company responsibility as that is a pest control company issueDebris in planter beds again is not unusual especially in the area where this home is located as is constantly windy and papers and debris can easily buildup in a course of two weeksLawn was mowed and maintained regardless if customer is watering or not to keep any weeds that have survived at a manageable height
The information in this review is completely inaccurate We were contacted by a property management company to give bid on a cleanup and removal of existing dead bushes on site We gave the estimate in April and didn't hear back from property management company until August with owner asking to revise and not to have dead bushes removed We revised the bid that started at $to $A few weeks later property management contacted us again saying owner wanted the turf spraying for weeds taken out of bid ( lawn was more weeds that actual lawn ) so we revised again to $Owner finally agreed to the new revised price less the dead bushes removed and turf spraying Cleanup was performed in late August and bi - weekly maintenance service was started in Sept Property management contacted us in April saying they were no longer managing property as owner cancelled their management contract with them but owner wanted us to continue service Owner information was then supplied to us and all billing information was updated On a side note property management company warned us that this owner had refused to pay their last landscaper for over monthsThe owner eventually paid them and then had the nerve to ask them to continue and that landscape company told them they chose not to work for them anymore In our Residential agreement it does not include irrigation work on property and owner was aware of this , in fact in their lease agreement it clearly stated that tenant is responsible for irrigation of propertyAs a courtesy in early May we left a note at property telling tenant to turn on irrigation We came back in weeks and left note again as irrigation was still not on Owner then contact us in early June saying they are dissatisfied with service I returned call left message and I would be happy to come and discuss property with them Finally after phone tag for over weeks I have conversation with owner and they said they were not going to pay and tried to hold us responsible for plant damage when clearly it was their responsibility With their tenant to ensure irrigation is being turned on In a June we sent an informational letter to all our customers with a irrigation schedule and willing to do that for a set price along with any repairs This all fell on deaf ears with this owner and now they are trying to get something for nothing We did what we were contracted to do and what was approved by owner concerning this property
Complaint: [redacted] I am rejecting this response because: The timeline of April- Aug 'raised by Cornell was not mentioned by me because that portion of the matter involves issues of disconnect with our previous property management company that is irrelevant to the extent of this matter which directly involves Cornell Landscaping The fact of the matter is that our yard in its current state (up until end of May when we discontinued our service with Cornell) is not anywhere near the condition it was in last AugustI have before and after photos documented to prove this pointI had attached photos taken in May I am looking at Cornell's monthly maintenance agreement description (attached): 1) All turfs mowed, edged and weedeated All of our turf is dead and rotten with weedsWere you mowing, edging and weedeating a dead lawn and some weeds that could survive these conditions? 2) Planter beds kept free of leaves, papers and debris Both of our large planters were full of weeds (which also died) and all plants are dead 3) Hedges kept at maintainable height, cut back from walkways The hedges have spider webs and trash all around themDuring my visit in early May, there was at least 8" of growth which was not trimmedA gardener was there one day what I was on the property -- He didn't even come to look at the front yard 4) Weed abatement of planter beds NONEAll tangled in weeds which along with plants have all died 5) Proper turf fertilization schedule - times annually Were you fertilizing a dead lawn? 6) Complete sweeping of all driveways, walks, patios, decks, etc OK 7) Utilize client green waste can OK Let's look at facts: Cornell Landscaping has not performed any of the items they have agreed upon in our agreementI guess since they can't even do the minimal items that they've agreed to, it was stupid of me as a property owner to assume they care about their work or clients enough to be proactive in caring for our landscaping or at least to let us know of severe decline anytime within the 8-months that they serviced our propertyTake a look at the state our yard was in after months of care provided by Cornell -- Would you use them to care for your yard which you've spent $15K just to draft the plan for? Sincerely, [redacted] ***