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Winnebago County Employee's Credit Union

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Winnebago County Employee's Credit Union Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

I’m responding to the complaint from Mr*** *** I was aware that he was thinking of filing this complaint. One of my managers did reverse a fee from Jan 28, as a one time courtesy. The fee was caused by not having enough funds in his account to cover a transaction he
made. Since it was his error and not the Credit Union’s, we normally wouldn’t reverse that fee. He then received another fee on Feb 2, because he didn’t have enough funds in his account to cover the transaction. He was then told that we wouldn’t reverse that fee because it wasn’t the Credit Union’s error and we had just reversed a fee for him a few days prior. That’s about as much as I can tell you without going into too much detail and I would need the member’s permission to do so. If you have any further questions, please don’t hesitate to contact me. Thank you, *** ***Vice President of ServicesWinnebago Community Credit Union P: ***F: *** NMLS# ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
well in my opinion its theft taking money out of any ones account with out any authorization I will pursue other legal action .I should have been sent a statement /bill and to pay any fees on my own not have money stolen from my account adding to over draft fees thank you for your assistance

I’m not sure what Mr*** complaint is about that we took money without his authorization. We has a financial institution do charge overdraft fees if a member doesn’t have enough funds in their account to cover a transaction they made. If he’s stating he didn’t authorize the transaction that made him negative, he would need to file a complaint with that company. This isn’t the first time he’s received overdraft fees and he’s paid them in the past. He receives a statement every month allowing him to balance his checking account as well receives emails once the overdraft hits his account. We do not bill for overdraft fees as it’s all automated on our system. Sincerely, *** ***Vice President of ServicesWinnebago Community Credit Union P: ***F: ***

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