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Winnebago County Employee's Credit Union

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Winnebago County Employee's Credit Union Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I’m responding to the complaint from Mr. [redacted]  I was aware that he was thinking of filing this complaint. One of my managers did reverse a fee from Jan 28, 2015 as a one time courtesy.  The fee was caused by not having enough funds in his account to cover a transaction he...

made.  Since it was his error and not the Credit Union’s, we normally wouldn’t reverse that fee. He then received another fee on Feb 2, 2015 because he didn’t have enough funds in his account to cover the transaction.  He was then told that we wouldn’t reverse that fee because it wasn’t the Credit Union’s error and we had just reversed a fee for him a few days prior. That’s about as much as I can tell you without going into too much detail and I would need the member’s permission to do so.  If you have any further questions, please don’t hesitate to contact me. Thank you, [redacted]Vice President of ServicesWinnebago Community Credit Union P: [redacted]F: [redacted] NMLS# [redacted]

Review: I have a debit card and this bank put restriction on my card that I did not agree too. In order to use my debit card I have to call the bank and get permission for them to lift the restriction off of my card. Today I wanted to use my debit card to put money onto an online site. The bank declined to lift the restriction.Desired Settlement: A bank that does not let you spend your money. Should be shut down. The Owners of the bank should be imprisoned and an investigation should be made into other fraudulent mistakes. I believe this bank is a cancer on society. If they wont let me spend my money, I question what other crimes they are committing. Please investigate this matter.

Review: bad business practice charged me $25.00 over draft charge for none sufficient funds when there were funds to cover then charged me another $25.00 for re submitting after it was already paid electronically very disappointed with credit union we work hard for are money and the credit union can take what they want when they want talked to manager and he told me he would refund my fees and a week later charged me again for the same transactionDesired Settlement: would like my money put back in my account that I feel they took with out authorization from me

Business

Response:

I’m responding to the complaint from Mr. [redacted] I was aware that he was thinking of filing this complaint. One of my managers did reverse a fee from Jan 28, 2015 as a one time courtesy. The fee was caused by not having enough funds in his account to cover a transaction he made. Since it was his error and not the Credit Union’s, we normally wouldn’t reverse that fee. He then received another fee on Feb 2, 2015 because he didn’t have enough funds in his account to cover the transaction. He was then told that we wouldn’t reverse that fee because it wasn’t the Credit Union’s error and we had just reversed a fee for him a few days prior. That’s about as much as I can tell you without going into too much detail and I would need the member’s permission to do so. If you have any further questions, please don’t hesitate to contact me. Thank you, [redacted]Vice President of ServicesWinnebago Community Credit Union P: [redacted]F: [redacted] NMLS# [redacted]

Consumer

Response:

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Description: Credit Unions

Address: 567 E Snell Rd, Oshkosh, Wisconsin, United States, 54901-1242

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+1 (920) 426-7266

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