I purchased my motor home from this dealer special orderThe person who took me on my walk through thought it smart to keep calling me "slim" even though I am a woman that is notI ignored his rudeness choosing to take the high roadSeveral months into ownership I needed a few things repaired from warrantyI took motor home to dealer and later picked upIt was the same condition after one use as it was after they " repaired"My friends were able to correct the flaws, not the dealership Then May I tried to use this dealership where I had purchasedAfter waiting over weeks for an oil change and a small warranty repair a message was left on my phone asking to move my appointment backWhen I called the service department the man on phone said he had no idea why they were cancelling my appointment dayHe would have Mick call me back Mick did call back and said they needed to move my appointment backI told him he could move me forward not backward as I had already waited over weeks for this needed oil change for upcoming trip and small warranty workHe said there was a death of a friend of the family and couldn't move me forward but backwardI found this strange as the other serviceman had no clue why I would be moved at all! I told Mick this was not acceptableI had a trip planned as Memorial weekend was coming upHe said "thank you for your consideration" and abruptly hung up on me! In unbelief I then called Terry, Mick's father and owner of dealershipI calmly began to replay my experience about the rude hang up and of already waiting the weeks for the service appointmentTerry cut me off and actually blasted, " you must have never experienced a death"! I was taken aback and replied I had known death since the age of having already lost siblings and many others, all the while wondering why on earth I was having to defend myself! He yelled back into the phone, " well you sure don't act like it"! And then he hung up on me! Confused and shaking my head in disbelief I called the dealership againI asked for Terry stating who I wasTerry gets on the phone and I say I think you hung up on meHe said he did indeed as the conversation was overI said no it was not over and it was rude of him to hang up on meHe hung up on me again! I called back yet again stating who I was againThis time when he answered he actually shouted into the phone, " who are you and what do you want"?! I'm believing by now this dealership needs help, I explain who I am and that I am getting horrible service and I want a phone number I can call to report themHe fumbles for a second and spews a number out so fast it was impossible to write it down or to understand what he saidThen he hung up on me one more time Once again I call the dealership apologizing to the lady who had been answering each of my calls, stating who I was and that I needed a phone number from TerryShe was very nice and chucklesMaybe she is used to this??? Terry gets on the phone and I tell him one more time who I am and that he spoke so fast I could not possibly write down the number and please speak slower so I could actually write the number down so I could call and report himHe did! Then he hung up me again I call the number and it was a wrong number! Guess what? I don't give up easy! I call one last timeTerry gets on the phone answering each time, " Winnebago motor home, how can I help you"?! ( what a joke) I tell him one more time my name, which by now he should have memorized, and that he gave me a wrong number! He seemed a bit flustered, took his time and finally gave me a correct numberAnd I hung up on him! I called the number he gave which was for Winnebago headquartersAfter holding for minutes a real person answered the phone and I reported the totally unprofessional attitudes and service of the owners of Winnebago motor homes I took my motor home to a local oil change company which did an excellent jobThe warranty work? Headquarters told me after placing yet another call to them that Winnebago motor homes could do that work but at a later dateI wouldn't trust a flat tire to this dealership! And I was going to upgrade and purchase a larger motor homeI will, but not with this business And for the person who lost someone, I feel for youI KNOW what it feels like to have loss AND compassionMick and Terry? Not so much I took a picture of all the calls I madeUnreal!
I purchased my motor home from this dealer special orderThe person who took me on my walk through thought it smart to keep calling me "slim" even though I am a woman that is notI ignored his rudeness choosing to take the high roadSeveral months into ownership I needed a few things repaired from warrantyI took motor home to dealer and later picked upIt was the same condition after one use as it was after they " repaired"My friends were able to correct the flaws, not the dealership Then May I tried to use this dealership where I had purchasedAfter waiting over weeks for an oil change and a small warranty repair a message was left on my phone asking to move my appointment backWhen I called the service department the man on phone said he had no idea why they were cancelling my appointment dayHe would have Mick call me back Mick did call back and said they needed to move my appointment backI told him he could move me forward not backward as I had already waited over weeks for this needed oil change for upcoming trip and small warranty workHe said there was a death of a friend of the family and couldn't move me forward but backwardI found this strange as the other serviceman had no clue why I would be moved at all! I told Mick this was not acceptableI had a trip planned as Memorial weekend was coming upHe said "thank you for your consideration" and abruptly hung up on me! In unbelief I then called Terry, Mick's father and owner of dealershipI calmly began to replay my experience about the rude hang up and of already waiting the weeks for the service appointmentTerry cut me off and actually blasted, " you must have never experienced a death"! I was taken aback and replied I had known death since the age of having already lost siblings and many others, all the while wondering why on earth I was having to defend myself! He yelled back into the phone, " well you sure don't act like it"! And then he hung up on me! Confused and shaking my head in disbelief I called the dealership againI asked for Terry stating who I wasTerry gets on the phone and I say I think you hung up on meHe said he did indeed as the conversation was overI said no it was not over and it was rude of him to hang up on meHe hung up on me again! I called back yet again stating who I was againThis time when he answered he actually shouted into the phone, " who are you and what do you want"?! I'm believing by now this dealership needs help, I explain who I am and that I am getting horrible service and I want a phone number I can call to report themHe fumbles for a second and spews a number out so fast it was impossible to write it down or to understand what he saidThen he hung up on me one more time Once again I call the dealership apologizing to the lady who had been answering each of my calls, stating who I was and that I needed a phone number from TerryShe was very nice and chucklesMaybe she is used to this??? Terry gets on the phone and I tell him one more time who I am and that he spoke so fast I could not possibly write down the number and please speak slower so I could actually write the number down so I could call and report himHe did! Then he hung up me again I call the number and it was a wrong number! Guess what? I don't give up easy! I call one last timeTerry gets on the phone answering each time, " Winnebago motor home, how can I help you"?! ( what a joke) I tell him one more time my name, which by now he should have memorized, and that he gave me a wrong number! He seemed a bit flustered, took his time and finally gave me a correct numberAnd I hung up on him! I called the number he gave which was for Winnebago headquartersAfter holding for minutes a real person answered the phone and I reported the totally unprofessional attitudes and service of the owners of Winnebago motor homes I took my motor home to a local oil change company which did an excellent jobThe warranty work? Headquarters told me after placing yet another call to them that Winnebago motor homes could do that work but at a later dateI wouldn't trust a flat tire to this dealership! And I was going to upgrade and purchase a larger motor homeI will, but not with this business And for the person who lost someone, I feel for youI KNOW what it feels like to have loss AND compassionMick and Terry? Not so much I took a picture of all the calls I madeUnreal!