Winner Premier Collision Center

Winner guarantees all work performed. We will pick up and deliver the vehicle back to the customer, address any customer concerns and provide a rental vehicle during the re-repair processWinner does not reimburse insurance deductibles due to contracts with insurance
companies. We will consider any out of pocket rental expenses caused by our delays

Review: I have had mine repaired there twice, the second time against my better judgment. Being the only Audi certified repair facility nearby, it seemed like the smart decisions and was recommended by my insurance carrier.

The first time they kept telling me it would be one more day, for 17 days, to the point that my $1500 max/$50/day rental coverage ran out and I was out of pocket an additional $500. They oredered the wrong bumper two times, delaying the process. The car appeared to not have been cleaned - there was dust covering the entire inside of the car.

The second time was to fix the botched job from the first time - orange peel paint on a brand new bumper and a visible crease in the door that had not been repaired or was mis-repaired. They admitted it was a poor job and took it back in for repairs. Only to wait 3 extra days again and being less than satisfied. There is still a ton or orange peel where they painted, and they hardly cleaned up after themselves.Desired Settlement: Being that this is the second time I have had less than satisfactory work performed there and have had to pay out of pocket, lost time, etc, I expect a refund of (a) the deductible paid in the amount of $250, and (b) my out of pocket expenses for the rentail vehicle for the days they had the car past their estimated delivery.

Business

Response:

Winner guarantees all work performed. We will pick up and deliver the vehicle back to the customer, address any customer concerns and provide a rental vehicle during the re-repair process. Winner does not reimburse insurance deductibles due to contracts with insurance companies. We will consider any out of pocket rental expenses caused by our delays.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs mentioned in the complaint, the car was brought back to Winner because they "guarantee their work" - but from my experience this time, bringing it back for them to fix their mistakes doesn't lead to fixing the mistakes. The issues I brought it back in for are still issues, and there are new ones as a result of poor workmanship as well as lack of attention to detail or review before returning the vehicle to me. To have the outstanding issues fixed, I will again be without my car for 5+ days, but I will certainly not trust it to be completed by Winner.While I understand they are unable to return a deductible, I am still concerned with my out of pocket expenses that I incurred from the multiple missed deadlines imposed by Winner.Attached to this complaint is the receipt for my additional rental car coverage beyond 30 days (the quoted timeline was 17 days) - 13 additional days were incurred @ 49.99/day for a total of 43 days in repair. During the repair process, the timeline was updated from 17 to 34 days, but never to the additional 9. The shop should have paperwork to this effect, but I can provide if necessary.It has also since come to my attention that the work completed relative to my EVAP system, which was repaired/replaced, was also sub-par. Lines were pinched/crimped and zip-tied to be held in place - thus throwing a check engine code for a leak in the system. This work was performed by Winner as part of the initial repair as well.I hope you can understand my concern and lack of confidence in the ability for the work to be satisfactorily completed by Winner at this stage. As the adage says "Fool me once, shame on you, fool me twice shame on me". A reimbursement for the rental expenses would suffice to "settle" this complaint, but that's about the best I can expect at this point.

Regards,

Business

Response:

Winner is paying Porter Ford this Monday to repair the vehicle Winner is also providing a rental for the customer during the repair process.Winner is not in the rental business. His insurance company provides rental monies based on his policy. If the repairs took to long he needs to discuss rental reimbursement with his insurance company.Winner did not fix or replace the air conditioning system in the car therefore the insurance company determined it is not accident related and we are not responsible.Thank you