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Reviews Winners Academy

Winners Academy Reviews (6)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have stated over and over again that I do not have the coupon because it was shown to me at the time of enrollmentI did not foresee there being any issues with Winners Academy therefore I hadn't requested a copy of said couponWhy would I waste my time requesting my deposit had this not been the case? I am absolutely livid that a company I trusted my CHILD with would be so money hungry that they would take money I worked HARD forIts no wonder the establishment only accepts cashThat way I would not be able to track it back to you! This is completely unjustified Sincerely, [redacted] ***

Please find attached some email transcripts from our office's ongoing communication with *** *** Although we require a deposit, *** *** was not able to pay a deposit because she stated that she could not afford the tuition After pleading with our program ***, she was given a
reduced tuition rate of $when the actual tuition was $284/week at the time of ***'s enrollment Winners' Academy is not money hungry as indicated *** ***; otherwise, she would have been required to pay the full tuition of $284/wk We have been helping Nassau County families since It is not surprising that *** *** failed to mention *** ***'s excessive and abusive language in front of the children We show the utmost respect for all our parents and expect the same especially when children are present There was no argument as she indicated It was *** *** who started using profaned language in the presence of *** and the other preschoolers As per our Parent Handbook, we reserve the right to terminate childcare without notice *** *** was advised that childcare was terminated but had the option to stay the entire day *** *** chose to pick up *** At the time of enrollment, *** *** paid $($Non-Refundable Registration fee and $for the first week of service In her email, she indicated that she was given One Free Week I explained to her that she was never given One Free Week but only paid for the first week of service I also explained to her that our office would refund her $if she had any documentation stating and verifying that she was given One Free Week To this date, *** *** has not been able to furnish such documentation I will upload the letter which was handed to *** *** when *** was terminated from the program Our commitment to all our parents remains unchanged, that is, to ensure that all their concerns are addressed and assuring the safety of every child under our care
Sincerely,
*** *** *** ***
*** *** ***

In her complaint  made on 9/*/2014, [redacted] noted that she has been given a paper coupon at the time of enrollment stating that she would receive the first week free.  [redacted] appears to be a well organized person as evidenced by her record keeping.  Yet, she does not seem to possess any record verifying her claim.  What would be the point of giving [redacted] a coupon at time of enrollment and then take it back from her.  As thorough  [redacted] is, we do not believe that she would have remained silent if the coupon, she claimed was given to her, was not in her possession.  She would have at least requested to have a copy for her record.  We do understand [redacted]’s frustration and remain committed to address all our parents’ needs.  Winners’ Academy, formerly known, as [redacted]., has been serving families of Nassau County since 2004.  We have never taken any money from any of our customers.
Our records indicate that [redacted] first made contact with our office in July 2013.  In fact, she was referred by one of our former parents, [redacted].  [redacted] did not come to Winners’ with any coupon nor was she given one; she was a referral from [redacted]’s uncle.  [redacted] also stated in her complaint that she believed that we would dispose of any evidence of the free coupon.  This is completely absurd and insulting.  We have been operating since 2004 and none of our parents has ever paid any security deposit even though it is clearly stated in our parent handbook.  Our office has taken the liberty to send a copy of [redacted]’s entire file for Revdex.com’s review. Unfortunately, we cannot reimburse $235 to [redacted] when she never paid any deposit nor has she been given any free coupon; otherwise, it would have been noted on her financial agreement.  Our office will gladly reimburse any money due to [redacted] if she can bring any documentation of such promise or coupon if it really exists.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have stated over and over again that I do not have the coupon because it was shown to me at the time of enrollment. I did not foresee there being any issues with Winners Academy therefore I hadn't requested a copy of said coupon. Why would I waste my time requesting my deposit had this not been the case? I am absolutely livid that a company I trusted my CHILD with would be so money hungry that they would take money I worked HARD for. Its no wonder the establishment only accepts cash. That way I would not be able to track it back to you! This is completely unjustified. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They are incorrect in their responses. I had been given a paper coupon at the time of enrollment stating that I would receive the first week free. I do not have that paper because [redacted] took it and placed it in the file. It wasn't until now that I realize why she hadn't let me keep it for my own records. I had not been there to witness any inappropriate language from [redacted]'s father and the issue is not what happened at the time or after the incident. The issue is the fact that Winners Academy owes me the $235.00 deposit that was left at the time of enrollment. Upon enrollment, I was told the tuition would be $235.00. I NEVER TRIED TO ARGUE THAT. They are incorrect in stating that I was told otherwise. During the summer, I knew the tuition was supposed to go up to I believe $315.00, which [redacted] waived for my family and allowed us to pay the $235.00. If she hadn't, we would have removed [redacted] from the program anyway and she knew that. 
This is strictly a matter of ethics. Its as if this "company" is playing me and my family for our hard-earned money. Yes, they helped our family in terms of summer care BUT that does not justify their actions is refusing to turn over the $235.00 deposit toward the LAST WEEK OF CARE - as stated on their handbook. They also refuse to turn over the coupon they had given me regarding the first free week. THEY have that information and I'm sure they would have already removed any evidence regarding this case. 
Sincerely,
[redacted]

Review: On Friday, August **, I was informed by the [redacted] via telephone that my son fell and broke "just a little bit of his tooth". I informed his father, who went to the Winners Academy to pick him up, to find him missing half his tooth - which was broken to the root. After an argument ensued, we were not informed about my son's enrollment status at Winners Academy, so we assumed he was therefore allowed to return the following Monday. Upon arrival, one of the staff stated that she wasn't sure if they were "allowed" to take [redacted] back but because I hadn't been formally informed, they accepted him for the time being until status was clarified. I had asked her to leave the [redacted] a message to contact me upon arrival. My son's father had called the Winners Academy requesting the same. The [redacted] hadn't called by the afternoon, so I called Winners Academy instead. The [redacted] answered and I asked her what [redacted]'s status is at Winners, as I hadn't received a call back, and she informed me that my son's enrollment is terminated as of August **. I immediately had his father pick him up.Because we were not formally informed in a timely manner of my son's enrollment status, we paid significant costs for last-minute child care ON TOP OF the cost of my son's dental care as a result of the incident that happened on Winners Academy property on Friday, August **.After going back and forth with the "On-site Social Worker" at Winners Academy via e-mail regarding the deposit I had been required to leave upon initial registration, he was adamant that such deposit never existed. It is CLEARLY stated on the Parent Handbook and on my personal records. It just goes to show how unprofessional and money-hungry Winners Academy is and I only hope that they don't do the same to other families.Desired Settlement: I would like my $235.00 deposit back in full.

Business

Response:

Please find attached some email transcripts from our office's ongoing communication with [redacted]. Although we require a deposit, [redacted] was not able to pay a deposit because she stated that she could not afford the tuition. After pleading with our program [redacted], she was given a reduced tuition rate of $235 when the actual tuition was $284/week at the time of [redacted]'s enrollment. Winners' Academy is not money hungry as indicated [redacted]; otherwise, she would have been required to pay the full tuition of $284/wk. We have been helping Nassau County families since 2010. It is not surprising that [redacted] failed to mention [redacted]'s excessive and abusive language in front of the children. We show the utmost respect for all our parents and expect the same especially when children are present. There was no argument as she indicated. It was [redacted] who started using profaned language in the presence of [redacted] and the other preschoolers. As per our Parent Handbook, we reserve the right to terminate childcare without notice. [redacted] was advised that childcare was terminated but had the option to stay the entire day. [redacted] chose to pick up [redacted]. At the time of enrollment, [redacted] paid $335 ($100 Non-Refundable Registration fee and $235 for the first week of service. In her email, she indicated that she was given One Free Week. I explained to her that she was never given One Free Week but only paid for the first week of service. I also explained to her that our office would refund her $235 if she had any documentation stating and verifying that she was given One Free Week. To this date, [redacted] has not been able to furnish such documentation. I will upload the letter which was handed to [redacted] when [redacted] was terminated from the program. Our commitment to all our parents remains unchanged, that is, to ensure that all their concerns are addressed and assuring the safety of every child under our care.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are incorrect in their responses. I had been given a paper coupon at the time of enrollment stating that I would receive the first week free. I do not have that paper because [redacted] took it and placed it in the file. It wasn't until now that I realize why she hadn't let me keep it for my own records. I had not been there to witness any inappropriate language from [redacted]'s father and the issue is not what happened at the time or after the incident. The issue is the fact that Winners Academy owes me the $235.00 deposit that was left at the time of enrollment. Upon enrollment, I was told the tuition would be $235.00. I NEVER TRIED TO ARGUE THAT. They are incorrect in stating that I was told otherwise. During the summer, I knew the tuition was supposed to go up to I believe $315.00, which [redacted] waived for my family and allowed us to pay the $235.00. If she hadn't, we would have removed [redacted] from the program anyway and she knew that.

This is strictly a matter of ethics. Its as if this "company" is playing me and my family for our hard-earned money. Yes, they helped our family in terms of summer care BUT that does not justify their actions is refusing to turn over the $235.00 deposit toward the LAST WEEK OF CARE - as stated on their handbook. They also refuse to turn over the coupon they had given me regarding the first free week. THEY have that information and I'm sure they would have already removed any evidence regarding this case.

Sincerely,

Business

Response:

In her complaint made on 9/*/2014, [redacted] noted that she has been given a paper coupon at the time of enrollment stating that she would receive the first week free. [redacted] appears to be a well organized person as evidenced by her record keeping. Yet, she does not seem to possess any record verifying her claim. What would be the point of giving [redacted] a coupon at time of enrollment and then take it back from her. As thorough [redacted] is, we do not believe that she would have remained silent if the coupon, she claimed was given to her, was not in her possession. She would have at least requested to have a copy for her record. We do understand [redacted]’s frustration and remain committed to address all our parents’ needs. Winners’ Academy, formerly known, as [redacted]., has been serving families of Nassau County since 2004. We have never taken any money from any of our customers.

Our records indicate that [redacted] first made contact with our office in July 2013. In fact, she was referred by one of our former parents, [redacted] did not come to Winners’ with any coupon nor was she given one; she was a referral from [redacted]’s uncle. [redacted] also stated in her complaint that she believed that we would dispose of any evidence of the free coupon. This is completely absurd and insulting. We have been operating since 2004 and none of our parents has ever paid any security deposit even though it is clearly stated in our parent handbook. Our office has taken the liberty to send a copy of [redacted]’s entire file for Revdex.com’s review. Unfortunately, we cannot reimburse $235 to [redacted] when she never paid any deposit nor has she been given any free coupon; otherwise, it would have been noted on her financial agreement. Our office will gladly reimburse any money due to [redacted] if she can bring any documentation of such promise or coupon if it really exists.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have stated over and over again that I do not have the coupon because it was shown to me at the time of enrollment. I did not foresee there being any issues with Winners Academy therefore I hadn't requested a copy of said coupon. Why would I waste my time requesting my deposit had this not been the case? I am absolutely livid that a company I trusted my CHILD with would be so money hungry that they would take money I worked HARD for. Its no wonder the establishment only accepts cash. That way I would not be able to track it back to you! This is completely unjustified.

Sincerely,

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Description: SCHOOLS-ACADEMIC-PRE & KINDERGARTEN

Address: 711 Dogwood Avenue, W Hempstead, New York, United States, 11552-3425

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