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Winners Readers Service Reviews (15)

As previously stated, we have made every conceivable attempt to resolve this matterWe unfortunately have been unable to reach any resolution, as the consumer still refuses to contact us to resolve the accountWe have in each of our previous responses offered and encouraged the consumer to contact us and resolve the matter, but she has not taken advantage of any of those opportunities to do soWe cannot force the consumer to make proper contact with us and resolve the matter in their interest, if she is not willing to communicate with us in a reasonable, or responsible manner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I want proof of these so called bounced checks, I have not lived in West Virginia for over years! Until they can show me actual visual proof of a bounced check with my name, I am going to continue to believe this company is nothing but a fraudAs far as informing them I moved its none of there business Regards, [redacted]

We have already responded twice to similar complaints from Ms [redacted] Please feel free to review the previous responses, as Ms [redacted] has to date failed to contact us to resolve the matterAs has been previously noted in our conversations with [redacted] ***, and [redacted] , the other two representatives of your office who have previously handles Ms [redacted] 's complaints, we have been more than generous with our offers to settle the issue Ms [redacted] is fully aware of her multiple returned "bounced" check drafts on her account and upon receiving her new contact information which she failed to update us with, we sent out the most recent letter, which she refers to in her complaintWe are under no requirement to release Ms [redacted] from the debt owed, or for the return checks, and she is obligated to resolve the matter As always, we look forward to Ms [redacted] contacting us to promptly resolve the issue Thank you, Winners Readers' Service

After researching Ms*** complaint and account histories thoroughly, this complaint is clearly frivolous and is shown to be little more than attempt by Ms*** to avoid her responsibility in resolving this materMs*** is fully aware of her accounts with Winners Readers' Service and
contrary to her statement that she "did not agree to any of this", she did in fact open the accounts in question, and her services been provided as agreedAs she states in her complaint we do in facts have the taped verifications of the orders with Ms*** agreeing to the terms of the services providedMs*** claim that the recorded conversations were "edited in our favor" is and further provides a clear example of the frivolous, and less than honest nature of her complaintMs*** statement that "being that far apart I could never get around to calling them until they would be closed" is clearly negated, as she frequently spoke to our representative prior to November, and I think it should be noted that she did not, during a single one of those conversations, ever claim no recollection of the accountsTo further touch on the point, we are open depending on the time of year, until either 8pm or 9pm EST, and that information is even listed on our voicemail, where we can also be reached hours a day by message.
In researching the history of the accounts in questions, I note that Ms*** did apparently begin "dodging" the calls of our representatives after November of last year and ceased responding to either phone messages, or letters, until April of this yearPrior to November, Ms*** had set up eight different payment arrangements, all of which she failed to follow through on, including payments as low as five dollarsI think that it is particularly interesting that Ms***, when making several of those payment arrangements, also provided more than one of our representatives with invalid, or bad, credit card numbers to process the payment arrangements onThe invalid credit card numbers, coupled with deeper research of Ms*** account history, which also includes returned (bounced) checks, would seem to clearly indicate Ms*** intent to avoid resolution of this matterOur representatives have been extremely lenient and courteous in their attempts to resolve this matter with Ms***, waiving multiple fees and charges as well as offering settlements on the accounts in question.
When we spoke to Ms*** in November of last year, she informed us she was starting a new job and would be paying her settlement offer in two paymentsMs *** selected the amount and dates of the payments for December 5th and January 15th, but again failed to follow through with the arrangementsAfter defaulting her newest agreement, our representatives attempted to contact Ms*** for five consecutive months with no response of any kindWe attempted to make contact by mail and left several messages with various persons who answered her phoneOn the afternoon of April 2nd we reached Ms*** who initially pretended not to be herself, then admitted she was, and we offered yet another settlement for her accounts, which included the removal of her late fees along with further reduction of the balance owedMs *** said she would call the following afternoon to make arrangements and scheduled a time to do so with our representativeTwos hours after failing to hear from Ms*** as scheduled, our representative called her, at which time she said just talk to my Dad!! At this time Ms*** father got on the phone and proceeded to yell at, and use explicit language with our representativeOur representative told the Ms*** Father that if he continued to use abusive language that the call would be terminatedMs*** father was ranting that he owned his own business, and continued using very explicit language while verbally assaulting and demeaning our representativeAt that time our representative informed Ms*** father, who clearly had little or no knowledge of the account history, and clearly had no intent of helping her resolve this matter, that they were not going to tolerate his abusive demeanor and discontinued the call.
Winners Readers' Service has made every reasonable attempt to resolve this matter with Ms***Her repeated failure to pay, even a five-dollar payment, for over a year, clearly indicates that is Ms*** that has failed to make a reasonable attempt at a resolutionAs such, we feel that it may be unavoidable to escalate the matter and begin collections activities on the account as well as withdraw our previous offered to settle the accounts in questionWe do welcome that Ms*** to contact our representative, and follow through with the arrangements she initially agreed to on April 2nd, prior to the assault of our representative on April 3rdWe have sent two letters to Mrs*** after April 3rd, which allowed Ms*** until May 5th to meet the terms of her settlement, but we have yet to receive a response to those lettersWe will extend this date an additional ten days in order to assist Ms*** in resolving this matter once and for all in a timely and reasonable manner, however, we cannot resolve the matter if the consumer continues to fail contacting us and or following though with the arrangements agreed toIt is our sincere hope that Ms*** realize that the multiple offers we have made are out of courteousness, not requirement, and they were offered in an attempt to assist her resolve the matter.
In closing, we do appreciate your office assistance in attempting to resolve this issue, and hope that resolution can be achieved in a reasonable and timely manner.
Thank you,
Winners Readers' Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will attempt to call this company again. I also called this company and left a message with my phone number and left a complaint.  So them saying I did not contact them is completely false. Again I will call them today.
Regards,
[redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want proof of these so called bounced checks, I have not lived in West Virginia for over 7 years! Until they can show me actual visual proof of a bounced check with my name, I am going to continue to believe this company is nothing but a fraud. As far as informing them I moved its none of there business.
Regards,
[redacted]

We have already responded twice to similar complaints from Ms. [redacted]. Please feel free to review the previous responses, as Ms. [redacted] has to date failed to contact us to resolve the matter. As has been previously noted in our conversations with [redacted], and [redacted], the other two...

representatives of your office who have previously handles Ms. [redacted]'s complaints, we have been more than generous with our offers to settle the issue. 
Ms. [redacted] is fully aware of her multiple returned "bounced" check drafts on her account and upon receiving her new contact information which she failed to update us with, we sent out the most recent letter, which she refers to in her complaint. We are under no requirement to release Ms. [redacted] from the debt owed, or for the return checks, and she is obligated to resolve the matter. 
As always, we look forward to Ms. [redacted] contacting us to promptly resolve the issue. 
Thank you, 
Winners Readers' Service

We have not previously received any contact from Mr. [redacted], and as such were not aware of any complaint or issues he may have. The actions listed in his compliant or certainly against our company polices, and not tolerated any in way. All sales staff are randomly monitored by supervisors to insure...

against any type of negative consumer experience as well as for quality control. As Mr. [redacted] did not previously contact us, I cannot speak directly regarding this particular case. We welcome, and encourage, Mr. [redacted] to contact us regarding this matter, at his convenience, so that we may further understand his issues and resolve them promptly for him. 
Thank you, 
Winners Readers' Service

After researching Ms. [redacted] complaint and account histories thoroughly, this complaint is clearly frivolous and is shown to be little more than attempt by Ms. [redacted] to avoid her responsibility in resolving this mater. Ms. [redacted] is fully aware of her accounts with Winners Readers' Service and...

contrary to her statement that she "did not agree to any of this", she did in fact open the accounts in question, and her services been provided as agreed. As she states in her complaint we do in facts have the taped verifications of the orders with Ms. [redacted] agreeing to the terms of the services provided. Ms. [redacted] claim that the recorded conversations were "edited in our favor" is false and further provides a clear example of the frivolous, and less than honest nature of her complaint. Ms. [redacted] statement that "being that far apart I could never get around to calling them until they would be closed" is clearly negated, as she frequently spoke to our representative prior to November, and I think it should be noted that she did not, during a single one of those conversations, ever claim no recollection of the accounts. To further touch on the point, we are open depending on the time of year, until either 8pm or 9pm EST, and that information is even listed on our voicemail, where we can also be reached 24 hours a day by message. 

In researching the history of the accounts in questions, I note that Ms. [redacted] did apparently begin "dodging" the calls of our representatives after November of last year and ceased responding to either phone messages, or letters, until April of this year. Prior to November, Ms. [redacted] had set up eight different payment arrangements, all of which she failed to follow through on, including payments as low as five dollars. I think that it is particularly interesting that Ms. [redacted], when making several of those payment arrangements, also provided more than one of our representatives with invalid, or bad, credit card numbers to process the payment arrangements on. The invalid credit card numbers, coupled with deeper research of Ms. [redacted] account history, which also includes returned (bounced) checks, would seem to clearly indicate Ms. [redacted] intent to avoid resolution of this matter. Our representatives have been extremely lenient and courteous in their attempts to resolve this matter with Ms. [redacted], waiving multiple fees and charges as well as offering settlements on the accounts in question. 

When we spoke to Ms. [redacted] in November of last year, she informed us she was starting a new job and would be paying her settlement offer in two payments. Ms [redacted] selected the amount and dates of the payments for December 5th and January 15th, but again failed to follow through with the arrangements. After defaulting her newest agreement, our representatives attempted to contact Ms. [redacted] for five consecutive months with no response of any kind. We attempted to make contact by mail and left several messages with various persons who answered her phone. On the afternoon of April 2nd we reached Ms. [redacted] who initially pretended not to be herself, then admitted she was, and we offered yet another settlement for her accounts, which included the removal of her late fees along with further reduction of the balance owed. Ms [redacted] said she would call the following afternoon to make arrangements and scheduled a time to do so with our representative. Twos hours after failing to hear from Ms. [redacted] as scheduled, our representative called her, at which time she said just talk to my Dad!! At this time Ms. [redacted] father got on the phone and proceeded to yell at, and use explicit language with our representative. Our representative told the Ms. [redacted] Father that if he continued to use abusive language that the call would be terminated. Ms. [redacted] father was ranting that he owned his own business, and continued using very explicit language while verbally assaulting and demeaning our representative. At that time our representative informed Ms. [redacted] father, who clearly had little or no knowledge of the account history, and clearly had no intent of helping her resolve this matter, that they were not going to tolerate his abusive demeanor and discontinued the call. 

Winners Readers' Service has made every reasonable attempt to resolve this matter with Ms. [redacted]. Her repeated failure to pay, even a five-dollar payment, for over a year, clearly indicates that is Ms. [redacted] that has failed to make a reasonable attempt at a resolution. As such, we feel that it may be unavoidable to escalate the matter and begin collections activities on the account as well as withdraw our previous offered to settle the accounts in question. We do welcome that Ms. [redacted] to contact our representative, and follow through with the arrangements she initially agreed to on April 2nd, prior to the assault of our representative on April 3rd. We have sent two letters to Mrs. [redacted] after April 3rd, which allowed Ms. [redacted] until May 5th to meet the terms of her settlement, but we have yet to receive a response to those letters. We will extend this date an additional ten days in order to assist Ms. [redacted] in resolving this matter once and for all in a timely and reasonable manner, however, we cannot resolve the matter if the consumer continues to fail contacting us and or following though with the arrangements agreed to. It is our sincere hope that Ms. [redacted] realize that the multiple offers we have made are out of courteousness, not requirement, and they were offered in an attempt to assist her resolve the matter. 

In closing, we do appreciate your office assistance in attempting to resolve this issue, and hope that resolution can be achieved in a reasonable and timely manner. 

Thank you, 

Winners Readers' Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want proof of these so called bounced checks, I have not lived in West Virginia for over 7 years! Until they can show me actual visual proof of a bounced check with my name, I am going to continue to believe this company is nothing but a fraud. As far as informing them I moved its none of there business.

Regards,

We have not previously received any contact from Mr. [redacted], and as such were not aware of any complaint or issues he may have. The actions listed in his compliant or certainly against our company polices, and not tolerated any in way. All sales staff are randomly monitored by supervisors to insure...

against any type of negative consumer experience as well as for quality control. As Mr. [redacted] did not previously contact us, I cannot speak directly regarding this particular case. We welcome, and encourage, Mr. [redacted] to contact us regarding this matter, at his convenience, so that we may further understand his issues and resolve them promptly for him. 

Thank you, 

Winners Readers' Service

We have already responded twice to similar complaints from Ms. [redacted]. Please feel free to review the previous responses, as Ms. [redacted] has to date failed to contact us to resolve the matter. As has been previously noted in our conversations with [redacted], and [redacted], the other two...

representatives of your office who have previously handles Ms. [redacted]'s complaints, we have been more than generous with our offers to settle the issue. 

Ms. [redacted] is fully aware of her multiple returned "bounced" check drafts on her account and upon receiving her new contact information which she failed to update us with, we sent out the most recent letter, which she refers to in her complaint. We are under no requirement to release Ms. [redacted] from the debt owed, or for the return checks, and she is obligated to resolve the matter. 

As always, we look forward to Ms. [redacted] contacting us to promptly resolve the issue. 

Thank you, 

Winners Readers' Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will attempt to call this company again. I also called this company and left a message with my phone number and left a complaint.  So them saying I did not contact them is completely false. Again I will call them today.

Regards,

As previously stated, we have made every conceivable attempt to resolve this matter. We unfortunately have been unable to reach any resolution, as the consumer still refuses to contact us to resolve the account. We have in each of our previous responses offered and encouraged the consumer to contact us and resolve the matter, but she has not taken advantage of any of those opportunities to do so. We cannot force the consumer to make proper contact with us and resolve the matter in their interest, if she is not willing to communicate with us in a reasonable, or responsible manner.

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