Winnie the Pooh Preschools

Initial Business Response / [redacted] (1000, 15, 2017/06/16) */ First of all I would like to apologize for the not responding in a more timely manner When the vehicle was purchased we fixed the rear differentialThe customer put over 50,ooo klms on the vehicle since then so there is no warranty left I am willing to work with the client and give cost on the parts and discount the labor, but that is the extent of what I can do If he would like to contact me I can have a price worked out

Initial Business Response /* (1000, 5, 2017/09/08) */
Good morning
We are aware of the issues the *** has been havingWe are going to help with the tire issues
We have been dealing with Chrysler tech line on the other issues with the ***
We have tried to get the clients out of the *** at
significant cost to the dealerhship but havent been able to make it work
The clients should keep *** abreast of all the issues as they happen
*** is always willing to try again and again to get the clients out of the ***, but exchanging for a brand new *** is not possible without changing out the loan

Initial Business Response /* (1000, 10, 2016/03/21) */
The customer brought their [redacted] here for a recall. When we did the recall the technician noticed the power windows did not work. He also noticed the [redacted] had 51 failure codes and noted that on the work order. Our service department maintains...

that all that was done was the recall. When she brought it back about the radio and power windows it was noticed that there was multiple broken wires in the driver side door. This was not related to the recall.
If the customer wants to bring their [redacted] in and have us have another look at it we will. We will not be repairing the broken wires at our expense as it had nothing to do with the recall and we didnt do it.
[redacted]
Initial Consumer Rebuttal /* (3000, 18, 2016/03/30) */
I do not agree with this companys response. When they did the recall they said they noticed that power windows did not work. Yes they worked when I pulled it in their garage. Never had a problem with them. If it isnt related to the recall. Why when I got there to pick up my [redacted] did they have door apart and unplug it. My boss went in the next day and asked them about why my high beams didnt work no longer, why my radio would no longer shut off, and why the window was broken. Since he deals with one person in there for his parts and buys all his vehicles from there. His sales rep told him that none of this was noted on the service report.As far as my [redacted] having code 51 failure reports, there was absolutely nothing wrong with the [redacted] or how the transmission was acting at all. In their response they said that when they did the recall it was showing that code. and it was documented. No it was not. Also my dvd player was no longer connected. It was laying on the floor. [redacted]. Not the first trip in. When I wanted to send it back spoke with [redacted] the service manager and told him that it was now dropping into N in the transfer case with a loud clumk and stopping us right up in middle of road. Also I informed him about the window and he then told me that there was nothing written on the service report because they fixed the window wires. I said yeah you sure did tucked them back in and unplugged it. He said I should have talked to him that day. How was he suppose to know. Is the response I got. I asked why my radio would no longer shut off and why my automatic high beams worked but both high beams were burnt or blown out. At the time I wanted them to tow it back and give me a car to use while they repaired their recall n23. Was told no to drive it in, well 50 kms away. I paid to get it towed in and got my own rental car, because [redacted] So I got the [redacted] towed back in. Went monday morning to get my drivers licence out of [redacted] and couldnt find it so I asked where it was. It was in the body shop, I said well I am not paying for no body work you better get it out of there. It is suppose to be in service to be repaired from [redacted] up recall. Got 3 phone calls that day from body shop seeing how much I wanted to spend to fix on dent in back door and bumper and I said 3 times none it was in for recall that went bad. Then same day I received 2 calls from service center asking what needed to be done because I guess Manager was off that day. So I explained it to them. Never heard again from them on Tues, Wed, Thurs, or Friday. So on Saturday I called them and thats when I was told all of a sudden it was reading codes 51. Faulty Transmission. I then advised them that I had been reading up on this recall and yes it all has happened to [redacted]s before and it does read faulty transmission to certain [redacted]s because of the upgrade, and that I had paperwork saying that it does so because of the upgrade to the transfer case and computer because it is all electrical. And that I had paperwork where others had the same problem with the [redacted] recall reading faulty transmission and put brand new ones in just to have them be ruined within weeks because of the upgrade. [redacted] had told me that it is an electrical problem, not his problem, again there was nothing wrong with [redacted] when it went in for recalls. I said yes it could be an electrical problem because it [redacted] up window and everything and it is all electronic. So called Monday to service center asked if the [redacted] was drivable and if it would do any damage driving it. Was told by [redacted] that it was drivable but it now grinded in every gear. I said Oh My God, it wasnt doing that when I sent it back on tow truck. When I went to pick it up, [redacted] would not start had to boost it in [redacted] Dodge Parking lot, when got it started noticed that not only now did not only one window not work I now have 3 windows that dont work, radio does not work at all, grinds in every gear, and high beams headlights were still not replaced. After service dept told me that they fixed that. And comes up saying service 4 wheel drive. But I needed new transmission. I can not drive my [redacted], it clunks, grinds, needs a boost everytime I just want to start it. As far as their response to Me bringing it back in for them to look at but will not fix the wires because it is not related to the recall, well when I towed it there it was doing what the recall was suppose to prevent. And not even a slip in the transmission, now its grinding in every gear, needs a boost everytime I want to start it.[redacted] I also have paper work off the computer stating that in [redacted] was notified that the [redacted] and was causing [redacted] Had I know this before I would have never had this recall don[redacted]. Also that they are to check for a crack in the board and if so it is to be replaced and not just flashed because it will fry it and reprogramming only last a few days and causes problems with the transmission and results in loss of preformance and function. Also have information where transmissions were replaced and only lasted 2-3 wks because of the recall [redacted]

Initial Business Response /* (1000, 15, 2017/06/16) */
First of all I would like to apologize for the not responding in a more timely manner.
When the vehicle was purchased we fixed the rear differential. The customer put over 50,ooo klms on the vehicle since then so there is no warranty left.
I...

am willing to work with the client and give cost on the parts and discount the labor, but that is the extent of what I can do.
If he would like to contact me I can have a price worked out.

Initial Business Response /* (1000, 5, 2017/08/30) */
The truck should have been repaired yesterday. We offered to pay for a rental while the part was being shipped.
It is unfortunate that this happened, but sometimes vehicles can have issues regardless of age. Because of the customers remote...

location, it took longer.
Initial Consumer Rebuttal /* (3000, 7, 2017/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The companies response to my complaint is on par with how little of they have cared about this whole situations. If I owned a company that sold $[redacted] dollar vehicles and had one of those vehicles lose its brakes after 4 weeks of being driven, with a 4 month old baby in the vehicle mind you I would do a whole lot more than this company has done to make sure the purchaser of the vehicle was satisfied. They say in the response that they offered me a rental but they didn't mention that they offered the e rental for a total of 5 days at $** dollars a day. That's right 5 days when my vehicle was parked for a total of 18 days and to rent a vehicle equivalent to what I was driving cost $[redacted] days because like they said in their response I live in such a "remote location". So that would have been a total of $[redacted] for me to get a rental not including the cost for my insurance so clearly I didn't take the companies offer of a total of $[redacted] for 5 days because I would have paid over $[redacted] out of my own pocket. So the company is pretty much blaming the fact that I live in such a remote location for their poor customer service towards me. If I had lived in Moncton I would have been driving a brand new vehicle off their lot for the past 18 days. If I had known that they were not going to be able to offer the same customer service that every other customer receives then I would have never purchased this vehicle. So now I feel it is very reasonable to ask for a full refund of my truck including the trade in value of the [redacted] I traded in to purchase this truck or they can return my [redacted] to me. They stated in their response that they are unable to give me customer service due to my location so I see no reason for them to not give me my request. Clearly I am not satisfied with the companies response it is as about as lazy and uncaring as they have been with me this past 18 days.
Final Consumer Response /* (4200, 15, 2017/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A rental was authorized for 5 days at $** a day after we called several times and had to beg for a rental. My truck was broke down for 18 days so do the math. If we had got the rental when our truck first broke down we would have paid over $[redacted] out of our own pocket. If you aren't going to do anything for me I would like the money I paid on my truck for those 18 days when it was parked in my driveway. You would have paid much more for a rental so I think that's the least you can do. Also why would I trade my truck in with you guys when my issue is with your customer service? I have never seen such terrible customer service with any business in my life. I am currently searching for a [redacted] dealership who will give me at least enough for a trade in to pay off what I owe on this garbage dodge truck. So I am going to be losing at least $[redacted] that I could have had on a trade in with my [redacted] thanks to you guys! I can't wait to get rid of this truck so I never have to have any contact with Moncton [redacted] again.
Final Business Response /* (4000, 13, 2017/09/05) */
We get the trucks lifted at four wheel parts in [redacted]. Four wheel parts warranties their work, which is why they took responsibility with the issues. I authorized a rental to be paid for by us.
Issues can happen with any truck, lifted or not lifted. The truck is fixed.
We will not be taking the truck back unless it is on trade.