Services performed in StLouis, MO went wellUnfortunately, I have had two extremely frustrating and negative experiences with the billing process of this company The first, I never received a bill from services performed, was sent to collections and informed of my delinquency I was told by the Metro-West Anesthesia Group that multiple mailings and phones call were attempted - none were received but the collections notice The second time I used their services, I received a bill, made and set up appropriate payments - several months later received another bill, higher than the initial bill When contacting them, I was informed that I was sent to collections but it was an error and my balance was currently $ The financial office handlings are suspicious and I would avoid having to deal with this company in the future - unfortunate because the Professionals that provided me care were excellent - but I do not trust this company's business/insurance handlings
Thank you for your recent letter regarding the complaint submitted to your organization by IN [redacted] [redacted] provides medical billing management services on behalf of [redacted] ***As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] ***Based on an internal review of the patient's billing history, we have identified and remedied the issue that was driving the patient's complaintPlease see below for details surrounding what we found during our internal review and the steps taken to resolve the issue.In our research of this matter, the following was found; Claim for service was filed with patient's insurance carrier on 1/8/Claim for service was paid by patient's insurance carrier on 1/22/Our billing system indicates attempts to contact patient occurred on multiple dates between 2/6/and 5/5/These attempts wcrc in form of a statement/invoice of amounts owed on 2/6, balance reminder phone calls on 3/and 4/12, and a pre-collection action letter on 5/5/Patient address appears consistent with patient address provided on Bcomplaint letter US Postall Service did not return address as invalid Patient account records indicate inbound calls received from patient on 3/and 5/Identity was authenticated by patient on both inbound calls 3/call was transferred to call center, but abandoned prior to connecting to a call center agent; 5/call was abandoned prior to transfer to call centera Patient contacted billing office on 5/16, made payment, and was provided an itemized bill for services and amounts owed/paid Based on these findings, the following resolution steps were taken: [redacted] , on behalf of [redacted] ***, will contact patient and apologize for any inconvenience caused Thank patient for bringing any issues with our process to our attentionFeedback on methods of communication, and issues that may occur, can only help us to improve our process and customer service We apologize for the inconvenience this has caused the patientAt this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me at 513-967-or by e-mail at a [redacted] @ [redacted] .comAaron B [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by IN [redacted]. [redacted] provides medical billing management services on behalf of [redacted]. As such, I am responding to your inquiry on their behalf.
It is our...
mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted]. Based on an internal review of the patient's billing history, we have identified and remedied the issue that was driving the patient's complaint. Please see below for details surrounding what we found during our internal review and the steps taken to resolve the issue.In our research of this matter, the following was found;
Claim for service was filed with patient's insurance carrier on 1/8/16
Claim for service was paid by patient's insurance carrier on 1/22/16
Our billing system indicates attempts to contact patient occurred on multiple dates between 2/6/16 and 5/5/16
These attempts wcrc in form of a statement/invoice of amounts owed on 2/6, balance reminder phone calls on 3/24 and 4/12, and a pre-collection action letter on 5/5/16
Patient address appears consistent with patient address provided on B1313 complaint letter US Postall Service did not return address as invalid
Patient account records indicate inbound calls received from patient on 3/28 and 5/16
Identity was authenticated by patient on both inbound calls 3/28 call was transferred to call center, but abandoned prior to connecting to a call center agent; 5/16 call was abandoned prior to transfer to call centera Patient contacted billing office on 5/16, made payment, and was provided an itemized bill for services and amounts owed/paid
Based on these findings, the following resolution steps were taken:[redacted], on behalf of [redacted], will contact patient and apologize for any inconvenience caused
Thank patient for bringing any issues with our process to our attention.
Feedback on methods of communication, and issues that may occur, can only help us to improve our process and customer service
We apologize for the inconvenience this has caused the patient. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me at 513-967-2291 or by e-mail at a[redacted].com.
Aaron B[redacted]
Services performed in St. Louis, MO went well. Unfortunately, I have had two extremely frustrating and negative experiences with the billing process of this company. The first, I never received a bill from services performed, was sent to collections and informed of my delinquency. I was told by the Metro-West Anesthesia Group that multiple mailings and phones call were attempted - none were received but the collections notice. The second time I used their services, I received a bill, made and set up appropriate payments - several months later received another bill, higher than the initial bill. When contacting them, I was informed that I was sent to collections but it was an error and my balance was currently $0. The financial office handlings are suspicious and I would avoid having to deal with this company in the future - unfortunate because the Professionals that provided me care were excellent - but I do not trust this company's business/insurance handlings.
Services performed in StLouis, MO went wellUnfortunately, I have had two extremely frustrating and negative experiences with the billing process of this company The first, I never received a bill from services performed, was sent to collections and informed of my delinquency I was told by the Metro-West Anesthesia Group that multiple mailings and phones call were attempted - none were received but the collections notice The second time I used their services, I received a bill, made and set up appropriate payments - several months later received another bill, higher than the initial bill When contacting them, I was informed that I was sent to collections but it was an error and my balance was currently $ The financial office handlings are suspicious and I would avoid having to deal with this company in the future - unfortunate because the Professionals that provided me care were excellent - but I do not trust this company's business/insurance handlings
Thank you for your recent letter regarding the complaint submitted to your organization by IN [redacted] [redacted] provides medical billing management services on behalf of [redacted] ***As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] ***Based on an internal review of the patient's billing history, we have identified and remedied the issue that was driving the patient's complaintPlease see below for details surrounding what we found during our internal review and the steps taken to resolve the issue.In our research of this matter, the following was found; Claim for service was filed with patient's insurance carrier on 1/8/Claim for service was paid by patient's insurance carrier on 1/22/Our billing system indicates attempts to contact patient occurred on multiple dates between 2/6/and 5/5/These attempts wcrc in form of a statement/invoice of amounts owed on 2/6, balance reminder phone calls on 3/and 4/12, and a pre-collection action letter on 5/5/Patient address appears consistent with patient address provided on Bcomplaint letter US Postall Service did not return address as invalid Patient account records indicate inbound calls received from patient on 3/and 5/Identity was authenticated by patient on both inbound calls 3/call was transferred to call center, but abandoned prior to connecting to a call center agent; 5/call was abandoned prior to transfer to call centera Patient contacted billing office on 5/16, made payment, and was provided an itemized bill for services and amounts owed/paid Based on these findings, the following resolution steps were taken: [redacted] , on behalf of [redacted] ***, will contact patient and apologize for any inconvenience caused Thank patient for bringing any issues with our process to our attentionFeedback on methods of communication, and issues that may occur, can only help us to improve our process and customer service We apologize for the inconvenience this has caused the patientAt this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me at 513-967-or by e-mail at a [redacted] @ [redacted] .comAaron B [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by IN [redacted]. [redacted] provides medical billing management services on behalf of [redacted]. As such, I am responding to your inquiry on their behalf.
It is our...
mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted]. Based on an internal review of the patient's billing history, we have identified and remedied the issue that was driving the patient's complaint. Please see below for details surrounding what we found during our internal review and the steps taken to resolve the issue.In our research of this matter, the following was found;
Claim for service was filed with patient's insurance carrier on 1/8/16
Claim for service was paid by patient's insurance carrier on 1/22/16
Our billing system indicates attempts to contact patient occurred on multiple dates between 2/6/16 and 5/5/16
These attempts wcrc in form of a statement/invoice of amounts owed on 2/6, balance reminder phone calls on 3/24 and 4/12, and a pre-collection action letter on 5/5/16
Patient address appears consistent with patient address provided on B1313 complaint letter US Postall Service did not return address as invalid
Patient account records indicate inbound calls received from patient on 3/28 and 5/16
Identity was authenticated by patient on both inbound calls 3/28 call was transferred to call center, but abandoned prior to connecting to a call center agent; 5/16 call was abandoned prior to transfer to call centera Patient contacted billing office on 5/16, made payment, and was provided an itemized bill for services and amounts owed/paid
Based on these findings, the following resolution steps were taken:[redacted], on behalf of [redacted], will contact patient and apologize for any inconvenience caused
Thank patient for bringing any issues with our process to our attention.
Feedback on methods of communication, and issues that may occur, can only help us to improve our process and customer service
We apologize for the inconvenience this has caused the patient. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me at 513-967-2291 or by e-mail at a[redacted].com.
Aaron B[redacted]
Services performed in St. Louis, MO went well. Unfortunately, I have had two extremely frustrating and negative experiences with the billing process of this company. The first, I never received a bill from services performed, was sent to collections and informed of my delinquency. I was told by the Metro-West Anesthesia Group that multiple mailings and phones call were attempted - none were received but the collections notice. The second time I used their services, I received a bill, made and set up appropriate payments - several months later received another bill, higher than the initial bill. When contacting them, I was informed that I was sent to collections but it was an error and my balance was currently $0. The financial office handlings are suspicious and I would avoid having to deal with this company in the future - unfortunate because the Professionals that provided me care were excellent - but I do not trust this company's business/insurance handlings.