Winoe Corporation

Initial Business Response / [redacted] (1000, 12, 2015/08/05) */ Hello [redacted] , We discussed to gather with customer [redacted] that when our company receives a complaint about pet feedster unit , we will gladly refund her unit Thank you [redacted] Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is not trueIt says they have discussed with me and told me they will refund the unitWhat has actually happened: I got a text saying I should mail back the unit, with no mention of refund I will go ahead and mail back the unit now, since they say here that they will refund it

Final Consumer Response / [redacted] (2000, 9, 2015/05/12) */ HelloI did hear from the companyA male called me and e-mailed me once he received the complaintI called him back and spoke to a female and then himBoth of them do not speak EnglishI asked to talk to speak to someone who can speak EnglishThat evening, a young female called me who I could perfectly understandShe helped me understand how to get the pet feedster workingIt still does not dispsense the correct amount of kibble (65), it does between and kibbles, but with this company and product, I think it's as good as we are going to getI now understand why they send e-mails with broken sentences or or words, which is because they can't speak EnglishThat is very frusterating that they operate in the U.S.Aand can't speak our languageThank you for your helpWithout your first contact, I would still be waiting

Final Consumer Response /* (2000, 9, 2015/05/12) */
Hello. I did hear from the company. A male called me and e-mailed me once he received the complaint. I called him back and spoke to a female and then him. Both of them do not speak English. I asked to talk to speak to someone who can speak...

English. That evening, a young female called me who I could perfectly understand. She helped me understand how to get the pet feedster working. It still does not dispsense the correct amount of kibble (65), it does between 50 and 90 kibbles, but with this company and product, I think it's as good as we are going to get. I now understand why they send e-mails with broken sentences or 1 or 2 words, which is because they can't speak English. That is very frusterating that they operate in the U.S.A. and can't speak our language. Thank you for your help. Without your first contact, I would still be waiting.

Initial Business Response /* (1000, 12, 2015/08/05) */
Hello [redacted],
We discussed to gather with customer [redacted] that when our company receives a complaint about pet feedster unit , we will gladly refund her unit.
Thank you.
[redacted]
Initial Consumer Rebuttal /* (3000, 14,...

2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is not true. It says they have discussed with me and told me they will refund the unit. What has actually happened: I got a text saying I should mail back the unit, with no mention of refund.
I will go ahead and mail back the unit now, since they say here that they will refund it.