I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am thankful that I finally received a response and help with my issue I will consider this complaint resolved and admire PureFlix for stepping up and being so considerate I look forward to making another attempt at a membership after our travels this month God Bless, [redacted]
I do not agree with the decisionIf I wasn't satisfied then I shouldn't have to payWhat type of Christian network doesn't give refund? Even Walmart gives refunds and they are not Christian!
[redacted] started her one month FREE trial membership on 7/17/and agreed to:Step 3: Payment InformationTerms & ConditionsYour Pure Flix membership, which starts with a month free offer, will begin when you click Start MembershipSimply cancel anytime in your first month, and you will not be chargedTo cancel, click on "membership" (found under your e-mail/user-name when you are logged in) and click on “Delete My Account”.By clicking Start Membership, you authorize us to continue your monthly Pure Flix membership (currently$7.99) automatically each period to the payment method provided, until you cancelNo refunds or credits for partial months will be givenSee Terms of Use for more details.You will not be charged until the FREE MONTH period is over.I am over and I agree to the the Terms of Use and Privacy PolicyTerms Start Membership [redacted] was billed for her first paid month's membership on 8/17/@ 4:PM as she had agreed to since she had not cancelled her membership prior to billingWe cancelled her membership and as a courtesy, we processed a refund on 8/17/@ 4:PM as she requested (after she was billed).Our customer's have the option of removing their payment card information by accessing 'My Account" on the PureFlix.com home page, after they have signed in, and then selecting "Remove Credit Card" under “Change credit/debit card”.Blessings,Mark E [redacted] Customer Support Manager
*** most recent outreach to us on August 24th at 1:PM was responded to via e-mail at 6:PM the same day Our reply included receipts for two credits in the amount of $each We also confirmed cancellation of her subscription as requested.We apologize for failing to be
more responsive earlier and we look forward to potentially welcoming *** back as a PureFlix.com customer should she so desire
I received an email from them stating that a refund would be issued for the months after I cancelledThis the first time they have sent me any email follow up after complaining about this issueThey also sent an email saying that my membership was cancelledThis is also the first time I receive
an email stating that as well
Following is a copy of the final step when activating a PureFlix.com subscription:Terms & ConditionsYour Pure Flix membership, which starts with a month free offer, will begin when you click Start MembershipSimply cancel anytime in your first month, and you will not be chargedTo cancel,
click on "Subscription" (found under your e-mail/user-name when you are logged in) and click on “Delete My Account”.By clicking Start Membership, you authorize us to continue your monthly Pure Flix membership (currently $7.99) automatically each period to the payment method provided, until you cancelNo refunds or credits for partial months will be givenSee Terms of Use for more details.You will not be charged until the FREE MONTH period is over.I am over and I agree to the the Terms of Use and Privacy Policy*** activated a PureFlix.com subscription on 11/11/She has been billed on the 11th of each month.On 2/20/*** requested to cancel her subscription and stated she wants a refund because she is not satisfied with our contentWe set her subscription to cancel on 3/11/We emailed her that she could enjoy our service for the remainder of the current billing periodShe watched numerous movies between 2/11/and 2/20/17.On 3/29/*** emailed us “I will switch back if I can get one week free.”
Dear ***, We received the first request to cancel your membership matched to email address: [email protected] on 12/12/17. We responded via email that we do not have an active membership matched to email address: [email protected] and requested payment card information to locate your active membership. We did not receive a response to our message. On 1/5/and 3/9/you again requested to cancel your membership matched to email address: [email protected]. Each time we called, left a voicemail, and sent you another message via email that we do not have an active membership matched to email address: [email protected] and requested payment card information to locate your active membership. We did not receive a response to either of these requests. On 4/3/18, when you provided your payment card information, we were able to locate an active membership matched to email address: [email protected] were then able to cancel your active membership matched to email address: [email protected] and as a courtesy issued refunds for your previous billings. Blessings
[redacted] started her one month FREE trial membership on 7/17/16 and agreed to:Step 3: Payment InformationTerms & ConditionsYour Pure Flix membership, which starts with a 1 month free offer, will begin when you click Start Membership. Simply cancel anytime in your first month, and you will not...
be charged. To cancel, click on "membership" (found under your e-mail/user-name when you are logged in) and click on “Delete My Account”.By clicking Start Membership, you authorize us to continue your monthly Pure Flix membership (currently$7.99) automatically each period to the payment method provided, until you cancel. No refunds or credits for partial months will be given. See Terms of Use for more details.You will not be charged until the FREE MONTH period is over.I am over 18 and I agree to the the Terms of Use and Privacy PolicyTerms Start Membership[redacted] was billed for her first paid month's membership on 8/17/16 @ 4:32 PM as she had agreed to since she had not cancelled her membership prior to billing. We cancelled her membership and as a courtesy, we processed a refund on 8/17/16 @ 4:39 PM as she requested (after she was billed).Our customer's have the option of removing their payment card information by accessing 'My Account" on the PureFlix.com home page, after they have signed in, and then selecting "Remove Credit Card" under “Change credit/debit card”.Blessings,Mark E[redacted] Customer Support Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am thankful that I finally received a response and help with my issue. I will consider this complaint resolved and admire PureFlix for stepping up and being so considerate. I look forward to making another attempt at a membership after our travels this month.
God Bless,
[redacted]
I do not agree with the decision. If I wasn't satisfied then I shouldn't have to pay. What type of Christian network doesn't give refund? Even Walmart gives refunds and they are not Christian!
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am thankful that I finally received a response and help with my issue I will consider this complaint resolved and admire PureFlix for stepping up and being so considerate I look forward to making another attempt at a membership after our travels this month God Bless, [redacted]
I do not agree with the decisionIf I wasn't satisfied then I shouldn't have to payWhat type of Christian network doesn't give refund? Even Walmart gives refunds and they are not Christian!
[redacted] started her one month FREE trial membership on 7/17/and agreed to:Step 3: Payment InformationTerms & ConditionsYour Pure Flix membership, which starts with a month free offer, will begin when you click Start MembershipSimply cancel anytime in your first month, and you will not be chargedTo cancel, click on "membership" (found under your e-mail/user-name when you are logged in) and click on “Delete My Account”.By clicking Start Membership, you authorize us to continue your monthly Pure Flix membership (currently$7.99) automatically each period to the payment method provided, until you cancelNo refunds or credits for partial months will be givenSee Terms of Use for more details.You will not be charged until the FREE MONTH period is over.I am over and I agree to the the Terms of Use and Privacy PolicyTerms Start Membership [redacted] was billed for her first paid month's membership on 8/17/@ 4:PM as she had agreed to since she had not cancelled her membership prior to billingWe cancelled her membership and as a courtesy, we processed a refund on 8/17/@ 4:PM as she requested (after she was billed).Our customer's have the option of removing their payment card information by accessing 'My Account" on the PureFlix.com home page, after they have signed in, and then selecting "Remove Credit Card" under “Change credit/debit card”.Blessings,Mark E [redacted] Customer Support Manager
*** most recent outreach to us on August 24th at 1:PM was responded to via e-mail at 6:PM the same day Our reply included receipts for two credits in the amount of $each We also confirmed cancellation of her subscription as requested.We apologize for failing to be
more responsive earlier and we look forward to potentially welcoming *** back as a PureFlix.com customer should she so desire
I received an email from them stating that a refund would be issued for the months after I cancelledThis the first time they have sent me any email follow up after complaining about this issueThey also sent an email saying that my membership was cancelledThis is also the first time I receive
an email stating that as well
Following is a copy of the final step when activating a PureFlix.com subscription:Terms & ConditionsYour Pure Flix membership, which starts with a month free offer, will begin when you click Start MembershipSimply cancel anytime in your first month, and you will not be chargedTo cancel,
click on "Subscription" (found under your e-mail/user-name when you are logged in) and click on “Delete My Account”.By clicking Start Membership, you authorize us to continue your monthly Pure Flix membership (currently $7.99) automatically each period to the payment method provided, until you cancelNo refunds or credits for partial months will be givenSee Terms of Use for more details.You will not be charged until the FREE MONTH period is over.I am over and I agree to the the Terms of Use and Privacy Policy*** activated a PureFlix.com subscription on 11/11/She has been billed on the 11th of each month.On 2/20/*** requested to cancel her subscription and stated she wants a refund because she is not satisfied with our contentWe set her subscription to cancel on 3/11/We emailed her that she could enjoy our service for the remainder of the current billing periodShe watched numerous movies between 2/11/and 2/20/17.On 3/29/*** emailed us “I will switch back if I can get one week free.”
Dear ***, We received the first request to cancel your membership matched to email address: [email protected] on 12/12/17. We responded via email that we do not have an active membership matched to email address: [email protected] and requested payment card information to locate your active membership. We did not receive a response to our message. On 1/5/and 3/9/you again requested to cancel your membership matched to email address: [email protected]. Each time we called, left a voicemail, and sent you another message via email that we do not have an active membership matched to email address: [email protected] and requested payment card information to locate your active membership. We did not receive a response to either of these requests. On 4/3/18, when you provided your payment card information, we were able to locate an active membership matched to email address: [email protected] were then able to cancel your active membership matched to email address: [email protected] and as a courtesy issued refunds for your previous billings. Blessings
[redacted] started her one month FREE trial membership on 7/17/16 and agreed to:Step 3: Payment InformationTerms & ConditionsYour Pure Flix membership, which starts with a 1 month free offer, will begin when you click Start Membership. Simply cancel anytime in your first month, and you will not...
be charged. To cancel, click on "membership" (found under your e-mail/user-name when you are logged in) and click on “Delete My Account”.By clicking Start Membership, you authorize us to continue your monthly Pure Flix membership (currently$7.99) automatically each period to the payment method provided, until you cancel. No refunds or credits for partial months will be given. See Terms of Use for more details.You will not be charged until the FREE MONTH period is over.I am over 18 and I agree to the the Terms of Use and Privacy PolicyTerms Start Membership[redacted] was billed for her first paid month's membership on 8/17/16 @ 4:32 PM as she had agreed to since she had not cancelled her membership prior to billing. We cancelled her membership and as a courtesy, we processed a refund on 8/17/16 @ 4:39 PM as she requested (after she was billed).Our customer's have the option of removing their payment card information by accessing 'My Account" on the PureFlix.com home page, after they have signed in, and then selecting "Remove Credit Card" under “Change credit/debit card”.Blessings,Mark E[redacted] Customer Support Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am thankful that I finally received a response and help with my issue. I will consider this complaint resolved and admire PureFlix for stepping up and being so considerate. I look forward to making another attempt at a membership after our travels this month.
God Bless,
[redacted]
I do not agree with the decision. If I wasn't satisfied then I shouldn't have to pay. What type of Christian network doesn't give refund? Even Walmart gives refunds and they are not Christian!