Winridge Apartments and Townhomes

Complaint: [redacted] I am rejecting this response because: the receipts submitted by the leasing office along with their statements are contradictoryThe office stated that they responded with in hours, however the carpet stains were reported to the office the day of move in on October 6, verbally and on the walk through paperwork, the receipts submitted show November 9, as the cleaning day which is well beyond hoursWhen the issue was reported to the office the Manager stated "we've changed cleaning companies because we were not satisfied with their work"The receipts further show that the cleaning companies are the sameIf the managing company is sincerly bothered by a tenants issues with the units they should be honest and upfront and not misleading in any wayThe mananging company has failed to provided the contact information for the owners of the LLC that was requested in the initial complaint and clearly ignored in the responseFor that reason we would like to be let out of our lease without any fees associated with the early terminationI'm very dissatisfied with the managing staff for their lackadaisical approach to cleaning, preventative maintenance and attitudes there forthSince the filing of the complaint we've been informed of an annual maintenance of the smoke and carbon detectors that never happened on November 17, that Mr [redacted] waited homeWe are willing to discuss the issue further with the owners of the property Sincerely, [redacted] -***

Mrand Mrs*** originally moved into apartment *** *** *** *** *** on February 20, 2016. At the end of their lease (August 31, 2016) upon the request of Mrand Mrs*** we honored a transfer into a larger townhome, waiving the month-to-month fee (of
$300.00) until that larger townhome came availableOn October 6, Mrand Mrs*** moved into *** *** *** ***, the carpets were cleaned prior to their move in. Once we were made aware of their dissatisfaction with the carpet cleaning the carpets were scheduled and cleaned once more within the following hours. Please see attached receipts. We value our residents and are saddened to read of their disappointment with our office

Complaint: [redacted]
I am rejecting this response because: the receipts submitted by the leasing office along with their statements are contradictory. The office stated that they responded with in 72 hours, however the carpet stains were reported to the office the day of move in on October 6, 2016 verbally and on the walk through paperwork, the receipts submitted show November 9, 2016 as the cleaning day which is well beyond 72 hours. When the issue was reported to the office the Manager stated "we've changed cleaning companies because we were not satisfied with their work". The receipts further show that the cleaning companies are the same. If the managing company is sincerly bothered by a tenants issues with the units they should be honest and upfront and not misleading in any way. The mananging company has failed to provided the contact information for the owners of the LLC that was requested in the initial complaint and  clearly ignored in the response. For that reason we would like to be let out of our lease without any fees associated with the early termination. I'm very dissatisfied with the managing staff for their lackadaisical approach to cleaning, preventative maintenance and attitudes there forth. Since the filing of the complaint we've been informed of an annual maintenance of the smoke and carbon detectors that never happened on November 17, 2016 that Mr. [redacted] waited home. We are willing to discuss the issue further with the owners of the property.
Sincerely,
[redacted]

Results releasing resident without penalty are not typical.

[redacted] was made aware and agreed to the Pet Policies on June 24, 2016 (prior to taking possession of residency). In which it clearly states "pets must be at least twelve months of age".  As well as "A Vet's Certification and a signed pet addendum will be required for each pet prior to...

pet's occupancy". Last but not least it also states "A Service/Companion animal with correct papers, must be registered with the office". Please see attached copy of this document. It is also stated on the Apartment Lease Contract signed by [redacted] on July 22, 2016 (paragraph 27) No animals are allowed, even temporarily in your apartment or anywhere on the apartment community unless we've so authorized in writing. If we allow an animal, you must sign a separate animal addendum, which may require additional deposits, rents, fees or other charges.  Please see attached copy of this document. [redacted] signed a full Pet Addendum disclosure on July 22, 2016 and complied as required a "Vet's Certification".  Please see attached copy of this documentIt was on June 14, 2017 that we received the first complaint regarding a puppy at the pool. This is when we were made aware [redacted] had acquired a new pet for which we had no documents for.  We served [redacted] a Demand for compliance or possession allowing 3 days from date of delivery to provide the office with all necessary documents as she had done previously with the dog prior.  [redacted] refused.  On June 16, 2017 we received another complaint regarding a puppy at the pool, I as well as [redacted] (the assistant) spoke to [redacted] and asked to have the puppy (it was clearly a puppy as it was trying to run and stumbling) removed from the pool area per the sign posted (see attached).  [redacted] said "NO my puppy isn't going anywhere". She refused take the puppy out of the pool area and refused to leave the pool area altogether with or without the puppy. I stated that I would have to call the police for assistance at which she started to call us "[redacted] and repeating '[redacted]'.  She left the pool before police and courtesy arrived however was issued a Demand for compliance for her behavior as well as a Trespass notice for entering the pool again until further notice (see attached). On June 21, 2017 [redacted] and I followed up to ensure the puppy had been removed from the premises as [redacted] had yet to provide any of the necessary documents for the puppy as requested on June 14, 2017. As we knocked on her door we heard the puppy wine and [redacted] was served her final Demand for Compliance or Possession. We have since been harassed (please see attached).

Winridge Apartments and Townhomes uses multiple vendors for services.  At the time we were utilizing [redacted] as our main carpet cleaning vendor and [redacted] for back up service.  It was [redacted] that was scheduled to re-clean the apartment after we were notified originally of Mrs. [redacted] concern with the carpet cleaning.  Unfortunately it was not just the carpets of Mr. and Mrs. [redacted] that were not cleaned as scheduled, resulting in the decision to allow [redacted] to become the main vendor to service Winridge carpet needs.  As soon as it was brought to our attention that [redacted] did not show to service the carpets in question, within 72 hours [redacted] was scheduled and out to again clean the carpets but this time as our main vendor.  November 17th we had heavy snow, which unfortunately, did not allow us to complete our second semi annual filter and smoke detector checks. Statue is to conduct safety inspections a minimum of once a year, Winridge goes over and above as the prior inspection was conducted in May of this year.After speaking with my supervisor we have come to a mutual agreement to allow Mr. and Mrs. [redacted] out of their lease.  Please notify our office in writing of the date we may expect keys and a forwarding address.  Sincerely,  [redacted], CAMProperty Manager