Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
my complaint is specifically that the fence company did NOT complete the job as per their proposal. the fence was incomplete, meaning there were areas with no fence AND there was no top or bottom wire, as specified on the written proposal that I had approved. furthermore, the work that they did do was to a very low, unacceptable standard.
I met with the company owners representative (mike) on 9/**. he agreed that the fence job was incomplete and to an unacceptable standard, and he agreed to return to fix it. I allowed 90 days for the fence company to return to fix the issues and it was not resolved. I was then forced to hire another contractor to correct and complete the job that the fence company had already been paid to do.
there is no question that the job was incomplete and substandard. I want a refund for the amount I paid the other vendor to come and fix the work the fence company did wrong
additionally, he mentioned another job. he did that one wrong too. so I am withholding that payment because he refused to come and stand behind his work there too.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
my complaint is specifically that the fence company did NOT complete the job as per their proposal. the fence was incomplete, meaning there were areas with no fence AND there was no top or bottom wire, as specified on the written proposal that I had approved. furthermore, the work that they did do was to a very low, unacceptable standard.
I met with the company owners representative (mike) on 9/**. he agreed that the fence job was incomplete and to an unacceptable standard, and he agreed to return to fix it. I allowed 90 days for the fence company to return to fix the issues and it was not resolved. I was then forced to hire another contractor to correct and complete the job that the fence company had already been paid to do.
there is no question that the job was incomplete and substandard. I want a refund for the amount I paid the other vendor to come and fix the work the fence company did wrong
additionally, he mentioned another job. he did that one wrong too. so I am withholding that payment because he refused to come and stand behind his work there too.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]