Winston-Salem Dental Care, Sadler & Associates

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From: Dennis Strand [mailto:[email protected]] Sent: Friday, January 16, 2015 8:54 AMTo: Kelly MaceSubject: Patient Complaint ID [redacted]; Norman E. [redacted]Attn: Kelly MaceAttached please find a copy of the letter sent by me to Mr. [redacted]. As I have...

mentioned at the time he instructed for his name to be removed from our active patient list, he was not removed from the automated patient appointment reminder list.  I shall attempt to reach him as well by telephone and if unsuccessful will communicate via an email message.Please advise if any further explanation or information is needed.Thank you for your time.Appreciatively,  Dennis [redacted]AdministratorKenneth M. Sadler & Assoc., P.A.Winston-Salem Dental Care336-331-3514 Direct336-331-3660 Fax 
From: [redacted] Sent: Friday, January 16, 2015 9:02 AMTo: [redacted]Cc: Kelly MaceSubject: Revdex.com Complaint [redacted]; [redacted]Good morning Mr. [redacted],First and foremost please accept my sincere apology for any inconvenience you may have encountered from our telephone appointment reminder system call.I have left you a telephone voice message a few moments ago as well as have sent you a letter detailing the issue.You can rest assured you shall not be receiving any further calls and have been removed from our system. In the future please do not hesitate to call me at any time if I can be of any assistance.Appreciatively,[redacted]AdministratorKenneth M. Sadler & Assoc., P.A.Winston-Salem Dental Care336-331-3514 Direct336-331-3660 Fax

Review: On 12/16/13 I sent an email to Kim K[redacted] (office mgr) @ WS Dental Care and asked to be removed from their patient list because I was getting too many calls about scheduling an appointment. I also said that if the calls continue that I will be forced to take legal recourse for invasion of privacy and harassment. I received another call 1/13/15 about making an appointment and sent another email the same day asking again not to be contacted.Desired Settlement: My info removed from their data base and not to be contacted again

Business

Response:

From: Dennis Strand [mailto:[email protected]] Sent: Friday, January 16, 2015 8:54 AMTo: Kelly MaceSubject: Patient Complaint ID [redacted]; Norman E. [redacted]Attn: Kelly MaceAttached please find a copy of the letter sent by me to Mr. [redacted]. As I have mentioned at the time he instructed for his name to be removed from our active patient list, he was not removed from the automated patient appointment reminder list. I shall attempt to reach him as well by telephone and if unsuccessful will communicate via an email message.Please advise if any further explanation or information is needed.Thank you for your time.Appreciatively, Dennis [redacted]AdministratorKenneth M. Sadler & Assoc., P.A.Winston-Salem Dental Care336-331-3514 Direct336-331-3660 Fax