Winston-Salem Dermatology

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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
at the present time I went into the car dealership on friday june 3rd ,.I spoke to george m***..we discussed into getting the alignment and oil light resolved on thursday june 9th,to have the car in working and driving properly the car cannot be driveable no more then 10--15minutes before any major issues can resolve I do not want to ruin or make the dealership look bad, as we are all here to make a living.but I also worked hard for the money I spent on this vehiclebut wasnt satisfied on the result of it hopefully both george m*** and myself can resolve the issue and both be satisfiedand speak to each other again as adults

From: George M[redacted]<carmartautocenter@[redacted].com>Date: Fri, May 27, 2016 at 12:09 PMSubject: CAR MART AUTO CENTER, INC. COMPLAINT ID # [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>HEY [redacted].THIS IS GEORGE M[redacted] MANAGER IN CAR MART AUTO CENTER, INC. RESPONDING ABOUT COMPLAINT ID...

# [redacted]ACCORDING TO THE CUSTOMER STATING HE PURCHASED THE VEHICLE FROM HERE THAT IS CORRECT, AND THAT THERE IS NO MAJOR ISSUES WITH THE CAR (ENGINE, TRANSMISSION, RACK) THAT IS CORRECT ALSO, AND TO MAKE IT TO NEW YORK THAT IS CORRECT TOO, AND I DROVE THE CAR TO MANVILLE, NJ BEFORE YOU GET TO STATEN ISLAND IN 20 MILES THAT IS CORRECT TOO, AND I DID DROVE THE CAR WITHOUT INSPECTION STICKER THAT IS CORRECT BECAUSE LET ME EXPLAIN WHY.... DEALER CAN DRIVE ANY CAR WITHOUT OR WITH INSPECTION STICKER, WHAT WE USUALLY DO IN OUR DEALER, WE GET THE CAR FROM THE AUCTION, WE PUT IT IN THE SHOP TO CHECK OUT AND MAKE A LIST WHAT DOES THE CAR NEEDS TO PASS INSPECTION AND IF IT NEEDS ANY OTHER REPAIR WORK, SO AFTER WE DO THE LIST WE GET ALL THE PARTS ONE SHOT AND BRING IT BACK IN TO THE SHOP TO START THE REPAIRS, THEN IT GOES TO DETAILING, THEN TO THE FRONT FOR SHOWING, WE DO NOT PUT ANY INSPECTION STICKER UNTIL THE DAY OF THE PURCHASE BECAUSE IF THE CAR SITS MORE THAN 2 MONTH IN THE LOT THE CUSTOMER WHO WANTS TO BUY THE VEHICLE LOOSE 2 MONTH INSPECTION ON THE OTHER SIDE IF WE DO THE INSPECTION ON THE DAY OF THE PURCHASE CUSTOMER GETS 1 FULL YEAR....ABOUT STATING THAT WE HIDE THE CAR IN THE SHOP WHEN HE CAME IN TO PICK UP THE CAR, THAT IS NOT CORRECT, WHY?... WHEN HE CAME IN TO PICK UP THE CAR HE ASKED ME IF I CHECKED THE CASSETTE TAPE OR THE RADIO I SAID NO BUT THE RADIO IS WORKING, I WANTED TO CHECK IF THE CAR HAS SPARE TIRE AND JACK SO WE OPENED THE TRUNK IT DID BUT WHEN WE TRIED TO CLOSE IT, IT DIDN'T CLOSE SO WE HAD TO BRING IT BACK TO THE SHOP TO FIX THE TRUNK AND TO CHECK THE CASSETTE TAPE, SO OUR POLICY IN THE GARAGE ( NO CUSTOMERS ALLOWED IN THE SHOP FOR THEIR OWN SAFETY ) EVEN WITH THAT HE KEPT STANDING AT THE GARAGE DOOR UNTIL WE CLOSED IT.ABOUT THE OIL LIGHT;WHEN WE TESTED THE CAR IT DID COME ON ONLY WHEN WE CAME TO A STOP AND WHEN THE RPM COMES DOWN TO IDLE, SO WE DID OUR DIAGNOSTIC AND WE FOUND TWO THINGS, EITHER THE SWITCH OR THE WIRE TO THE SWITCH NEEDS TO BE REPLACED SO WE DID THE EASY ONE FIRST WHICH IS THE OIL PRESSURE SWITCH AND WE DROVE THE CAR FOR 5 MILES AND IT DIDN'T COME BACK ON AGAIN SO WE FIGURE OUT IT'S DONE. THE DAY HE PICKED UP THE CAR AND WENT TO EASTON I THINK WHERE HE LIVES, HE CALLED US BACK AND START YELLING ON THE PHONE SAYING THAT YOU SOLD ME JUNK, YOU RIPPED ME OFF, OIL LIGHT CAME ON AND THE CAR IS PULLING TO THE LEFT, SO  WE DID OFFER HIM TO BRING THE CAR BACK AND DO THE WIRE PLUS DO THE ALIGNMENT FOR FREE AND BRING HIM ANOTHER CASSETTE PLAYER AND RADIO AND HE REFUSED AND SAID THAT HE DIDN'T LIKE THE VEHICLE IT'S TOO OLD, NO REMOTE TO OPEN AND CLOSE THE DOOR,  AND OTHER THINGS THAT HIS DAUGHTER START LAUGHING AT HIM HOW HE BOUGHT OLD VEHICLE LIKE THAT. ETC...BY THE WAY OIL LIGHT HAS NOTHING TO DO WITH INSPECTION ( HE CAN CALL THE STATE AND TAKE THE CAR THERE TO CHECK IT OUT, AND IF I MISS SOMETHING FOR INSPECTION I'M READY TO FIX IT FOR FREE FOR HIM ).HE BOUGHT THE CAR AS IS WITH NO WARRANTY, I DO HAVE PAPER WORK WITH HIS SIGNATURE AND MY SIGNATURE ON IT, AND I DIDN'T HAVE TO TELL HIM TO BRING IT BACK TO FIX ANYTHING FOR FREE, PLUS HE TEST DROVE THE CAR BEFORE HE BOUGHT FOR AT LEAST 6 MILES FROM ALLENTOWN TO BETHLEHEM AND BACK... AND HE CHECKED THE WINDOWS, AC/  HEAT, BRAKES EVERYTHING..... AND I THINK HE IS GROWN MAN OVER 18 YEARS OLD...ANOTHER POINT I WANT TO MENTION ABOUT HIS COMPLAINT, IF HE IS STATING THAT HE BOUGHT A CAR FROM ME 2 YEARS AGO ( 2013 ), AND I DID LIE TO HIM ABOUT IT, WHY HE CAME BACK TO ME TO BUY ANOTHER VEHICLE, AND WHEN I ASKED HIM HOW IS THE SABLE HE SAID IT RUNS GOOD AND NO ISSUES AND I HAVE BEEN DRIVING THE CAR FOR THE LAST 2 YEARS, BUT I SPEND SOME MONEY TO FIX THIS AND THAT, AND NO AC...IF YOU HAVE ANY QUESTION PLEASE CALL GEORGE M[redacted] @ ###-###-####THANK YOU FOR TAKING THE TIME AND READ MY REPLY