Initial Business Response / [redacted] (1000, 8, 2016/04/04) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @comcast.net [redacted] spoke to [redacted] today 4/4/and [redacted] is bringing in the vehicle to be relooked at on Tuesday 4/5/We then can decide what is wrong and what action to take Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/04/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response because [redacted] wants to reinspect my vehicle again and make sure leak is only from my transmission, and no other place
Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @comcast.net [redacted] did have [redacted] perform a 100,mile service and it appears that the technician could have missed the corrosion on the battery cable because it was not marked on the inspection sheetBecause of this, [redacted] has provided the the labor at no cost to replace the battery and discounted the battery 50%The customer was given [redacted] 's Internal discount pricing on the battery cable and the labor in additionIt is true the work needed to be done either way, but we should have provided the information during the original inspectionThat is why we discounted the work for the customerWe apologize for the inconvenienceThank you [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @comcast.net I reviewed the original transaction and discussed the latest issue with the technician that worked on the vehicleThe original repair was the a/c lines and a water pump for a total of $The line that was replaced originally was broken do to a motor mount failure that had not failed at the time of the original repairThis caused the new line to breakWe are willing to work with the customer on pricing of the new repair, but can not warranty the repair because the part used was not defectiveThe customer can contact me directly to see if we can rectify the issueThank you, [redacted] General Manager XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) we're satisfied with the response from Mr [redacted] , the manager
Initial Business Response / [redacted] (1000, 5, 2014/05/20) */ We are sorry this has been a longer process than normalThe DMV person that was handling this had a death in the family and then left her position with usWe have processed the DMV and the issue will be correctedWe are sorry for the delayIf you have any questions please call me at XXX-XXX-XXXX Thank you, [redacted] General Manager Winter Chevrolet Honda Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) On my last communication with ALLIED financial, I was informed that they needed a copy of the corrected Vehicles title from WINTER to forward with DMV, they have not received since FebruaryAllieds fault here is they don't follow upI called WINTER financing & they said they're already in progress of furninshing allied a copy
Initial Business Response / [redacted] (1000, 5, 2014/12/05) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @comcast.net It is unfortunate that the vehicle was stolenWhen a crime is committed the business is not responsible unless we did not act in a responsible way [redacted] had the keys secured and the vehicle on our lot with over $million worth of our own inventory stored in the same wayThe keys were still in our possesion after the vehicle was stolenThe customer should make a claim with their insuranceWe are sorry that it happened, but there is nothing [redacted] did to cause this crime to happenThank you, [redacted] General Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The vehicle had an after market alarm system installed on it and could not have been stolen in the manner it was had the alarm been set, There a very large custom speaker box and amplifiers in plain view, the alarm should have been set or the vehicle stored insideI would like the vehicle repaired and compensation for stolen items Final Business Response / [redacted] (4000, 9, 2014/12/23) */ [redacted] Chevrolet is not legally responsible for items left in a vehicleIf a aftermarket alarm was on the vehicle and functioning the alarm should have been activated when the vehicle was lockedWe do not know if the alarm went off or not because the crime happened when [redacted] was closedThe customer needs to submit a claim to their insuranceThank you, [redacted]
Initial Business Response /* (1000, 5, 2015/03/11) */
Contact Name and Title: *** *** General Mana
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
The contract very clearly displays the difference between the trade value and the amount of the payoffI am not sure
why Mr*** feels that he *** not be able to make the payment he agreed toQouting Mr*** "They told me no problem *** simply take the old loan and *** get a new loan and lower monthly payments." That is what happened and again was clear on the contractIf there are any questions or concerns that I can address, please call me at XXX-XXX-XXXXThank you, *** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
you did not give me a fresh loan, you rolled over the loan onto the new car and put me upside downThat's my issue with you guysYeah the payment is a month and thats ok but you guys put me upside and did not pay off the other loanOtherwise I would have been done paying the car by this time this year but since you guys rolled over the loan ill be paying it for another or yrs and thats my problem with you guys, you did not do everything you said you guys would
Final Business Response /* (4000, 12, 2015/04/23) */
*** stands behind our initial responseEverything was properly disclosed and the customer signed several documents that stated all detailsHis transaction was straight forwardIt makes no sense that the customer agreed to a payment and now says he can't afford what he agreed toThanks, *** ***
Final Consumer Response /* (4200, 14, 2015/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not explained everything and was lied to and promises were madeNow I have an upside down loan for a car that is worth about 17,dollars
I want this company to pay off my car
Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@comcast.net
I reviewed the original transaction and discussed the latest issue with the technician that worked on the vehicle. The original...
repair was the a/c lines and a water pump for a total of $1863.86. The line that was replaced originally was broken do to a motor mount failure that had not failed at the time of the original repair. This caused the new line to break. We are willing to work with the customer on pricing of the new repair, but can not warranty the repair because the part used was not defective. The customer can contact me directly to see if we can rectify the issue. Thank you, [redacted] General Manager XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
we're satisfied with the response from Mr [redacted], the manager.
Initial Business Response /* (1000, 5, 2014/05/20) */
We are sorry this has been a longer process than normal. The DMV person that was handling this had a death in the family and then left her position with us. We have processed the DMV and the issue will be corrected. We are sorry for the...
delay. If you have any questions please call me at XXX-XXX-XXXX Thank you, [redacted] General Manager Winter Chevrolet Honda
Initial Consumer Rebuttal /* (3000, 7, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On my last communication with ALLIED financial, I was informed that they needed a copy of the corrected Vehicles title from WINTER to forward with DMV, they have not received since February. Allieds fault here is they don't follow up. I called WINTER financing & they said they're already in progress of furninshing allied a copy.
Initial Business Response /* (1000, 8, 2016/04/04) */
Contact Name and Title: [redacted] General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@comcast.net
[redacted] spoke to [redacted] today 4/4/16 and [redacted] is bringing in the vehicle to be relooked at on Tuesday 4/5/16. We...
then can decide what is wrong and what action to take.
Initial Consumer Rebuttal /* (2000, 11, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because [redacted] wants to reinspect my vehicle again and make sure leak is only from my transmission, and no other place.
Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@comcast.net
[redacted] did have [redacted] perform a 100,000 mile service and it appears that the technician could have missed the corrosion on...
the battery cable because it was not marked on the inspection sheet. Because of this, [redacted] has provided the the labor at no cost to replace the battery and discounted the battery 50%. The customer was given [redacted]'s Internal discount pricing on the battery cable and the labor in addition. It is true the work needed to be done either way, but we should have provided the information during the original inspection. That is why we discounted the work for the customer. We apologize for the inconvenience. Thank you. [redacted]
Initial Business Response /* (1000, 5, 2014/12/05) */
Contact Name and Title: [redacted] General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@comcast.net
It is unfortunate that the vehicle was stolen. When a crime is committed the business is not responsible unless we did...
not act in a responsible way. [redacted] had the keys secured and the vehicle on our lot with over $12 million worth of our own inventory stored in the same way. The keys were still in our possesion after the vehicle was stolen. The customer should make a claim with their insurance. We are sorry that it happened, but there is nothing [redacted] did to cause this crime to happen. Thank you, [redacted] General Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The vehicle had an after market alarm system installed on it and could not have been stolen in the manner it was had the alarm been set, There a very large custom speaker box and amplifiers in plain view, the alarm should have been set or the vehicle stored inside. I would like the vehicle repaired and compensation for stolen items.
Final Business Response /* (4000, 9, 2014/12/23) */
[redacted] Chevrolet is not legally responsible for items left in a vehicle. If a aftermarket alarm was on the vehicle and functioning the alarm should have been activated when the vehicle was locked. We do not know if the alarm went off or not because the crime happened when [redacted] was closed. The customer needs to submit a claim to their insurance. Thank you, [redacted]
Initial Business Response / [redacted] (1000, 8, 2016/04/04) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @comcast.net [redacted] spoke to [redacted] today 4/4/and [redacted] is bringing in the vehicle to be relooked at on Tuesday 4/5/We then can decide what is wrong and what action to take Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/04/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response because [redacted] wants to reinspect my vehicle again and make sure leak is only from my transmission, and no other place
Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @comcast.net [redacted] did have [redacted] perform a 100,mile service and it appears that the technician could have missed the corrosion on the battery cable because it was not marked on the inspection sheetBecause of this, [redacted] has provided the the labor at no cost to replace the battery and discounted the battery 50%The customer was given [redacted] 's Internal discount pricing on the battery cable and the labor in additionIt is true the work needed to be done either way, but we should have provided the information during the original inspectionThat is why we discounted the work for the customerWe apologize for the inconvenienceThank you [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @comcast.net I reviewed the original transaction and discussed the latest issue with the technician that worked on the vehicleThe original repair was the a/c lines and a water pump for a total of $The line that was replaced originally was broken do to a motor mount failure that had not failed at the time of the original repairThis caused the new line to breakWe are willing to work with the customer on pricing of the new repair, but can not warranty the repair because the part used was not defectiveThe customer can contact me directly to see if we can rectify the issueThank you, [redacted] General Manager XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) we're satisfied with the response from Mr [redacted] , the manager
Initial Business Response / [redacted] (1000, 5, 2014/05/20) */ We are sorry this has been a longer process than normalThe DMV person that was handling this had a death in the family and then left her position with usWe have processed the DMV and the issue will be correctedWe are sorry for the delayIf you have any questions please call me at XXX-XXX-XXXX Thank you, [redacted] General Manager Winter Chevrolet Honda Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) On my last communication with ALLIED financial, I was informed that they needed a copy of the corrected Vehicles title from WINTER to forward with DMV, they have not received since FebruaryAllieds fault here is they don't follow upI called WINTER financing & they said they're already in progress of furninshing allied a copy
Initial Business Response / [redacted] (1000, 5, 2014/12/05) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @comcast.net It is unfortunate that the vehicle was stolenWhen a crime is committed the business is not responsible unless we did not act in a responsible way [redacted] had the keys secured and the vehicle on our lot with over $million worth of our own inventory stored in the same wayThe keys were still in our possesion after the vehicle was stolenThe customer should make a claim with their insuranceWe are sorry that it happened, but there is nothing [redacted] did to cause this crime to happenThank you, [redacted] General Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The vehicle had an after market alarm system installed on it and could not have been stolen in the manner it was had the alarm been set, There a very large custom speaker box and amplifiers in plain view, the alarm should have been set or the vehicle stored insideI would like the vehicle repaired and compensation for stolen items Final Business Response / [redacted] (4000, 9, 2014/12/23) */ [redacted] Chevrolet is not legally responsible for items left in a vehicleIf a aftermarket alarm was on the vehicle and functioning the alarm should have been activated when the vehicle was lockedWe do not know if the alarm went off or not because the crime happened when [redacted] was closedThe customer needs to submit a claim to their insuranceThank you, [redacted]
Initial Business Response /* (1000, 5, 2015/03/11) */
Contact Name and Title: *** *** General Mana
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
The contract very clearly displays the difference between the trade value and the amount of the payoffI am not sure
why Mr*** feels that he *** not be able to make the payment he agreed toQouting Mr*** "They told me no problem *** simply take the old loan and *** get a new loan and lower monthly payments." That is what happened and again was clear on the contractIf there are any questions or concerns that I can address, please call me at XXX-XXX-XXXXThank you, *** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
you did not give me a fresh loan, you rolled over the loan onto the new car and put me upside downThat's my issue with you guysYeah the payment is a month and thats ok but you guys put me upside and did not pay off the other loanOtherwise I would have been done paying the car by this time this year but since you guys rolled over the loan ill be paying it for another or yrs and thats my problem with you guys, you did not do everything you said you guys would
Final Business Response /* (4000, 12, 2015/04/23) */
*** stands behind our initial responseEverything was properly disclosed and the customer signed several documents that stated all detailsHis transaction was straight forwardIt makes no sense that the customer agreed to a payment and now says he can't afford what he agreed toThanks, *** ***
Final Consumer Response /* (4200, 14, 2015/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not explained everything and was lied to and promises were madeNow I have an upside down loan for a car that is worth about 17,dollars
I want this company to pay off my car
Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@comcast.net
I reviewed the original transaction and discussed the latest issue with the technician that worked on the vehicle. The original...
repair was the a/c lines and a water pump for a total of $1863.86. The line that was replaced originally was broken do to a motor mount failure that had not failed at the time of the original repair. This caused the new line to break. We are willing to work with the customer on pricing of the new repair, but can not warranty the repair because the part used was not defective. The customer can contact me directly to see if we can rectify the issue. Thank you, [redacted] General Manager XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
we're satisfied with the response from Mr [redacted], the manager.
Initial Business Response /* (1000, 5, 2014/05/20) */
We are sorry this has been a longer process than normal. The DMV person that was handling this had a death in the family and then left her position with us. We have processed the DMV and the issue will be corrected. We are sorry for the...
delay. If you have any questions please call me at XXX-XXX-XXXX Thank you, [redacted] General Manager Winter Chevrolet Honda
Initial Consumer Rebuttal /* (3000, 7, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On my last communication with ALLIED financial, I was informed that they needed a copy of the corrected Vehicles title from WINTER to forward with DMV, they have not received since February. Allieds fault here is they don't follow up. I called WINTER financing & they said they're already in progress of furninshing allied a copy.
Initial Business Response /* (1000, 8, 2016/04/04) */
Contact Name and Title: [redacted] General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@comcast.net
[redacted] spoke to [redacted] today 4/4/16 and [redacted] is bringing in the vehicle to be relooked at on Tuesday 4/5/16. We...
then can decide what is wrong and what action to take.
Initial Consumer Rebuttal /* (2000, 11, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because [redacted] wants to reinspect my vehicle again and make sure leak is only from my transmission, and no other place.
Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@comcast.net
[redacted] did have [redacted] perform a 100,000 mile service and it appears that the technician could have missed the corrosion on...
the battery cable because it was not marked on the inspection sheet. Because of this, [redacted] has provided the the labor at no cost to replace the battery and discounted the battery 50%. The customer was given [redacted]'s Internal discount pricing on the battery cable and the labor in addition. It is true the work needed to be done either way, but we should have provided the information during the original inspection. That is why we discounted the work for the customer. We apologize for the inconvenience. Thank you. [redacted]
Initial Business Response /* (1000, 5, 2014/12/05) */
Contact Name and Title: [redacted] General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@comcast.net
It is unfortunate that the vehicle was stolen. When a crime is committed the business is not responsible unless we did...
not act in a responsible way. [redacted] had the keys secured and the vehicle on our lot with over $12 million worth of our own inventory stored in the same way. The keys were still in our possesion after the vehicle was stolen. The customer should make a claim with their insurance. We are sorry that it happened, but there is nothing [redacted] did to cause this crime to happen. Thank you, [redacted] General Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The vehicle had an after market alarm system installed on it and could not have been stolen in the manner it was had the alarm been set, There a very large custom speaker box and amplifiers in plain view, the alarm should have been set or the vehicle stored inside. I would like the vehicle repaired and compensation for stolen items.
Final Business Response /* (4000, 9, 2014/12/23) */
[redacted] Chevrolet is not legally responsible for items left in a vehicle. If a aftermarket alarm was on the vehicle and functioning the alarm should have been activated when the vehicle was locked. We do not know if the alarm went off or not because the crime happened when [redacted] was closed. The customer needs to submit a claim to their insurance. Thank you, [redacted]