Winter Construction

Final Consumer Response / [redacted] (2000, 9, 2017/02/22) */ The business reached out and we took care of the problemYou can close the claim

Initial Business Response /* (1000, 7, 2015/10/29) */
The fee charged for keys lost or not returned is $and it's posted on the key ring itselfThe customer complained that he thought it was excessive and in the interest of keeping him happy, we waived the fee altogether & credited his account
in fullThis was all done well before the Revdex.com wrote to us
Initial Consumer Rebuttal /* (2000, 9, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I appreciate the company waiving the fee and I accept their resolution, their response is factually incorrect:
1) there was no such fee posted on the key ring that I received
2) the waiving of the fee was after the factPrior to my complaint, the company had agreed to a $reduction in the fee

Final Consumer Response /* (2000, 9, 2017/02/22) */
The business reached out and we took care of the problem. You can close the claim.