Winter Park Mountain Lodge

Complaint: [redacted] I am rejecting this response because: I was told twice that someone would be reaching out and have not heard from anyone to resolve anything Regards, [redacted]

Hi ***, Thank you for making us aware of the situation. We will reach out to the client directly to resolve the issue. Kind regards, [redacted] ***

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*** *** *** I received an email about this complaint being unresolved, however we have spoken to the customer and offered a resolution, which she accepted, of a complimentary night stay with us. How do I make sure this complaint shows "resolved"? Can you fix that for me?Thanks,Kindra

Complaint: [redacted]
I am rejecting this response because: I was told twice that someone would be reaching out and have not heard from anyone to resolve anything.
Regards,
[redacted]

Hi [redacted], Thank you for making us aware of the situation.  We will reach out to the client directly to resolve the issue.  Kind regards,[redacted]