Winter Warehouse

Tried ordering a tap for the mount holes on my snowboard. They led me on for a full month just to tell me they’re not sending it. Then they graciously refunded half of what I spent! DO NOT BUY FROM HERE, THEY ARE A SCAM!

The sham of a company sent me a defective set of bindings. Completely missing one toe strap ... which required me to rent on my trip and cost me hundreds of dollars. I returned the defective bindings and they had the audacity to charge me a restocking fee on items that cannot be restocked. Customer service following this was absolutely terrible and rude. Avoid this company at all costs!

Hello, we are sorry for the confusionIt clearly states on our website that all return must go through our email systemWe have had problem with our phone system and will need a email paper trail on these matter anywayWe are more than happy to help you with this problem Many times when you install the bindings on the board the inserts can become stripped if you are not careful to keep the screws straight when putting them inThis can be fixed easy with a 6mm thread screw tapThis can be ordered online or can be done at most ski and snowboard shopsPlease see website info below that is highlightedThanks, *** For additional information e-mail us at [email protected] ordersIf an item that you ordered is temporarily out of stock, it will be back ordered.Back ordered items will be shipped as soon as they become available.Phone For orders and product infoORDERS & PRODUCT INFO ONLY! Phone: 760.621.3699RETURN & EXCHANGES MUST EMAIL: [email protected]

Hello, We do check all inserts on boards before we ship them outThis was a brand new board that was sent outThis customer used the board and bindingsHowever, we also agreed to give a refund on the snowboard based on our return policyWe have already refunded this customer for the snowboard and bindings that was returned on They read and agreed to our return policy as stated belowPlease see all emails below..snowboard 109.93bindings minus 20% restocking fee =$ $USD refund was deducted from your Mar 15, payout I ordered under the name [redacted] and from the website winter-warehouse.com [redacted] On Feb 14, 2017, at 12:PM, Winter-Warehouse wrote:I cant find you in our system? I will need your order # to find this order...What name is it under? What website did you order from? Below is the link to the thread tap to fix the threads [redacted] On Sun, Feb 12, at 8:PM, [redacted] < [redacted] > wrote:I can't find my email, as sadly my whole inbox/deleted emails were wiped out by a child who got my phone I have the cc info it was ordered under, and all the equipment ordered My husband has put together quite a few snowboard so I doubt it was stripped, he wasn't even able to start the screw on this board He tried them on another board we own and they went in with no problem [redacted] On Feb 12, 2017, at 7:PM, Winter-Warehouse wrote:If the screws are not put in straight you can strip the inserts on the snowboardWe inspect all inserts before we shrink wrap each board A simple 6m thread tap will clean out the thread if you stripped any of themOr they can do this at any ski or snowboard shopI cant find an order for youI would need your order # to look up any other info ?thanks, ***On Fri, Feb 10, at 8:PM, [redacted] < [redacted] > wrote:I ordered a snowboard, bindings and boots for my son last month, we just gave it to him for his birthday, and as my husband was trying to put it together none of the screws are fitting to attach the bindings to the board Is there something we can do about this? My son is rather disappointed as we were getting it ready to go boarding tomorrow What information do you need from my order? I can't find my order email, and apparently there isn't a paper with any information on it in the box I can provide the credit card used for the order and take pictures of all the stuff in the order I would think this would be tested before you send all the stuff out[redacted] Reply ForwardWinter-Warehouse Feb 14to [redacted] order # ***If its brand new , perfect condition..with no scratches you can return it to us We cant exchange used boards....Please review and accept or return policy at the link belowThen let me know if you want to proceed and Ill send a return auth#.Have a great day, [redacted] http://winter-warehouse.com/pages/returns-exchanges-backordersOn Tue, Feb 14, at 1:PM, [redacted] < [redacted] > wrote:I ordered under the name [redacted] and from the website winter-warehouse.com [redacted] On Feb 14, 2017, at 12:PM, Winter-Warehouse wrote:I cant find you in our system? I will need your order # to find this order...What name is it under? What website did you order from? Below is the link to the thread tap to fix the threads [redacted] On Sun, Feb 12, at 8:PM, [redacted] < [redacted] > wrote:I can't find my email, as sadly my whole inbox/deleted emails were wiped out by a child who got my phone I have the cc info it was ordered under, and all the equipment ordered My husband has put together quite a few snowboard so I doubt it was stripped, he wasn't even able to start the screw on this board He tried them on another board we own and they went in with no problem [redacted] On Feb 12, 2017, at 7:PM, Winter-Warehouse wrote:If the screws are not put in straight you can strip the inserts on the snowboardWe inspect all inserts before we shrink wrap each board A simple 6m thread tap will clean out the thread if you stripped any of themOr they can do this at any ski or snowboard shopI cant find an order for youI would need your order # to look up any other info ?thanks, ***On Fri, Feb 10, at 8:PM, [redacted] < [redacted] > wrote:I ordered a snowboard, bindings and boots for my son last month, we just gave it to him for his birthday, and as my husband was trying to put it together none of the screws are fitting to attach the bindings to the board Is there something we can do about this? My son is rather disappointed as we were getting it ready to go boarding tomorrow What information do you need from my order? I can't find my order email, and apparently there isn't a paper with any information on it in the box I can provide the credit card used for the order and take pictures of all the stuff in the order I would think this would be tested before you send all the stuff out[redacted] Reply Forward [redacted] Feb 14to me Let me check with my husband, but there are no scratches, we literally took it out of the shrink wrap and attempted to put the bindings on[redacted] On Feb 14, 2017, at 2:PM, Winter-Warehouse wrote:order # ***If its brand new , perfect condition..with no scratches you can return it to us We cant exchange used boards....Please review and accept or return policy at the link belowThen let me know if you want to proceed and Ill send a return auth#.Have a great day, [redacted] http://winter-warehouse.com/pages/returns-exchanges-backordersOn Tue, Feb 14, at 1:PM, [redacted] < [redacted] > wrote:I ordered under the name [redacted] and from the website winter-warehouse.com [redacted] On Feb 14, 2017, at 12:PM, Winter-Warehouse wrote:I cant find you in our system? I will need your order # to find this order...What name is it under? What website did you order from? Below is the link to the thread tap to fix the threads [redacted] On Sun, Feb 12, at 8:PM, [redacted] < [redacted] > wrote:I can't find my email, as sadly my whole inbox/deleted emails were wiped out by a child who got my phone I have the cc info it was ordered under, and all the equipment ordered My husband has put together quite a few snowboard so I doubt it was stripped, he wasn't even able to start the screw on this board He tried them on another board we own and they went in with no problem [redacted] On Feb 12, 2017, at 7:PM, Winter-Warehouse wrote:If the screws are not put in straight you can strip the inserts on the snowboardWe inspect all inserts before we shrink wrap each board A simple 6m thread tap will clean out the thread if you stripped any of themOr they can do this at any ski or snowboard shopI cant find an order for youI would need your order # to look up any other info ?thanks, ***On Fri, Feb 10, at 8:PM, [redacted] < [redacted] > wrote:I ordered a snowboard, bindings and boots for my son last month, we just gave it to him for his birthday, and as my husband was trying to put it together none of the screws are fitting to attach the bindings to the board Is there something we can do about this? My son is rather disappointed as we were getting it ready to go boarding tomorrow What information do you need from my order? I can't find my order email, and apparently there isn't a paper with any information on it in the box I can provide the credit card used for the order and take pictures of all the stuff in the order I would think this would be tested before you send all the stuff out[redacted] Reply Forward [redacted] Feb 25to me I would like to proceed with the return, the board has never been used as its impossible to use when the bindings and screws don't fit! We took it to two different snowboard shops (almost hours away due to where we live) and they were unable to get them to work either, they also tried other screws with no luck either..so obviously something is wrong if professionals can't get it to work So far I'm very disappointed with your company[redacted] On Feb 14, 2017, at 2:PM, Winter-Warehouse wrote:order # ***If its brand new , perfect condition..with no scratches you can return it to us We cant exchange used boards....Please review and accept or return policy at the link belowThen let me know if you want to proceed and Ill send a return auth#.Have a great day, [redacted] http://winter-warehouse.com/pages/returns-exchanges-backordersOn Tue, Feb 14, at 1:PM, [redacted] < [redacted] > wrote:I ordered under the name [redacted] and from the website winter-warehouse.com [redacted] On Feb 14, 2017, at 12:PM, Winter-Warehouse wrote:I cant find you in our system? I will need your order # to find this order...What name is it under? What website did you order from? Below is the link to the thread tap to fix the threads [redacted] On Sun, Feb 12, at 8:PM, [redacted] < [redacted] > wrote:I can't find my email, as sadly my whole inbox/deleted emails were wiped out by a child who got my phone I have the cc info it was ordered under, and all the equipment ordered My husband has put together quite a few snowboard so I doubt it was stripped, he wasn't even able to start the screw on this board He tried them on another board we own and they went in with no problem [redacted] On Feb 12, 2017, at 7:PM, Winter-Warehouse wrote:If the screws are not put in straight you can strip the inserts on the snowboardWe inspect all inserts before we shrink wrap each board A simple 6m thread tap will clean out the thread if you stripped any of themOr they can do this at any ski or snowboard shopI cant find an order for youI would need your order # to look up any other info ?thanks, ***On Fri, Feb 10, at 8:PM, [redacted] < [redacted] > wrote:I ordered a snowboard, bindings and boots for my son last month, we just gave it to him for his birthday, and as my husband was trying to put it together none of the screws are fitting to attach the bindings to the board Is there something we can do about this? My son is rather disappointed as we were getting it ready to go boarding tomorrow What information do you need from my order? I can't find my order email, and apparently there isn't a paper with any information on it in the box I can provide the credit card used for the order and take pictures of all the stuff in the order I would think this would be tested before you send all the stuff out[redacted] Reply ForwardWinter-Warehouse Feb 27to [redacted] Just send back the brand new unused item(s) to Winter Warehouse and we will credit you for the item(s) when we receive themOnce the bindings are installed on the deck the deck it is no longer in new condition and can not be returnedHelmets, boots and other clothing that have been worn are also no longer returnable.Our warehouse address is Winter Warehouse [redacted] For the item/s you have include this email chain and a note letting us know what you are returning, who you are and why you are returning....................................For your exchange just go ahead and PLACE A NEW ORDER for the item you want instead of the item you are returning We will then credit you for the return order once we receive it backAlso write RA#*** ---- as well as your original order number on the outside of boxThis is your return authorization numberThanks for your business, (Winter Warehouse customer service)NEW ITEMS - Standard Return Policy: Any BRAND NEW product purchased from Winter-Warehouse between Jan/and Oct/may be returned withindays for credit to card (to the card originally used) as long as it is unused, tags attached, and in its original conditionUSED ITEM(At time of purchase) Return Policy: Any used product purchased from Winter-Warehouse may be returned within days for credit to card (to the card originally used) as long as it is unused, tags attached, and in its original condition.Because we offer no minimum Free shipping and lowest prices on the planet we must charge a 20% restocking fee on all returned itemsWe love all the sports you do, and want to earn and keep your businessWe are here to help and know that only the best customer service and policies will sufficeThank you for your understanding

Hello, This was a USED snowboard ordered and the terms were clearly described in the description...."164cm Wide Burton Cruzer Vrocker Used Snowboard, Build a Package with Boots and Bindings.This is a used rental snowboard and is subject to cosmetic nicks, scratch, pen,paint marks, repairs etc., board is inspect to ride and function as intended." Here is a link to the items they orderedhttp://winter-warehouse.com/products/164cm-wide-burton-cruzer-vrocker-use...⇄ truely sorry about the return policy but it is clearly listed on the website and we are upfront about itI wish we did not have to have a restocking feePlease understand that when we offer free shipping on your purchase This costs us about $to ship to youThen if we do an exchange, this will cost us another $to ship to you, now we are up to $in shipping feesThis is why we charge a small 20% restocking fee which is still a loss for usI hope you understand that we cant stay in business unless we charge a restocking fee, or we need to charge you the shipping feesAs god is my witness,we are an honest company and this is only fair for everyone.Thank you for you time and I hope we keep you as a customer, ***Here is the link as well ***Returns & ExchangesContact Customer Service: RETURN & EXCHANGES MUST EMAIL: [email protected] New Items Standard Return Policy: Any brand new product purchased from Winter-Warehouse may be returned within days for credit to card (to the card originally used), as long as it is unused, tags attached, and in its original condition.Once an item is used, bindings installed, scratched, soiled it is NOT returnable. We do extend the day policy for the HolidaysAny brand new product purchased from Winter-Warehouse between Oct/and Dec/31, may be returned by Jan/31. You must obtain a return authorization via email from [email protected] shipped without authorization will not be acceptedRefused packages will incur a return shipping fee.Used Items (At time of purchase) Return Policy: Any used product purchased from Winter-Warehouse may be returned within days for credit to card (to the card originally used) as long as it is unused, tags attached, and in its original condition.Restocking Cost: Winter Warehouse offers FREE (NO MINIMUM) Ground Shipping on your initial order within the ContUnited StatesNo Sales Tax outside CaliforniaBecause we offer no minimum Free shipping and lowest prices on the planet we must charge a 20% restocking fee on all returned itemsWe love all the sports you do, and want to earn and keep your businessWe are here to help and know that only the best customer service and policies will sufficeThank you for your understanding.Pack and seal your pre-paid return securely (in the original package if possible) and include the return authorization emailPackages must be returned customer pre-paid ; we cannot accept C.O.DdeliveriesFor your protection, please use UPS, FedEx or Insured Parcel Post for shipments.Processing your return or exchange can take to weeks from the time it is receivedAll credits will be placed on the original payment methodPlease allow 1-billing cycles for the credit to appear on your statement.For additional information e-mail us at [email protected]

Revdex.com:I have reviewed the information provided by the business They indicate that 1) their phone system is down It is odd because I was able to leave messages 2) they indicate the primary method of contacting them for returns is through emailI specifically indicated in my complaint that I did send them an email per their website's instructions In fact, this was the first action I took I bcc'd myself in the email so I have a copy of the original email I never received a reply So in fact, I followed their instructions and never received any communications or a process to resolve the issue I do not want delays to interfere with their day return policy since I contacted them nearly right away3) They also indicate that perhaps I stripped the screws and I should use smaller screws As indicated in my complaint the holes were too small, meaning that I was never able to get any screw in of the required holes The screws never went in so it would be impossible for them to be stripped The screws were not even able to catch one screw thread This is a new product I purchased not a used product 4) Lastly, they indicate they are happy to cooperate- which is greatbut they have yet to provide me with any specific return or exchange information They provide the same phone number and email I have already contacted with no response In response to my original requests or my request through the Revdex.com, I should receive a specific email that would include RMA or return instructions with a pre-paid label I expect them to pay for any return shipping as their product is defective As indicated I am fine with an equal exchange or a full return/ refund of the entire package I feel this is a very reasonable request. Regards,*** ***

I finally got a response from them which appeared to be utter disregard for the issue I had. He finally said I could send back the products, but in doing so I was doing more online research and found numerous responses from people not to send the products back as you will not get refunded and they...

will charge your card an additional 20% restocking fee. They offer no postage so by the time I pay the postage and the restocking fee on a damaged product, I am spending more money without a prospect of getting all my other money back. Needless to say I still have the product and am just irritated!

Hello, we are sorry for the confusion. It clearly states on our website that all return must go through our email system. We have had problem with our phone system and will need a email paper trail on these matter anyway. We are more than happy to help you with this problem.  Many times when...

you install the bindings on the board the inserts can become stripped if you are not careful to keep the screws straight when putting them in. This can be fixed easy with a 6mm thread screw tap. This can be ordered online or can be done at most ski and snowboard shops. Please see website info below that is highlighted... Thanks, [redacted] For additional information e-mail us at [email protected] ordersIf an item that you ordered is temporarily out of stock, it will be back ordered.Back ordered items will be shipped as soon as they become available.Phone For orders and product infoORDERS & PRODUCT INFO ONLY! Phone: 760.621.3699RETURN & EXCHANGES MUST EMAIL: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, We do check all inserts on boards before we ship them out. This was a brand new board that was sent out. This customer used the board and bindings. However, we also agreed to give a refund on the snowboard based on our return policy. We have already refunded this customer for the...

snowboard and bindings that was returned on . They read and agreed to our return policy as stated below. Please see all emails below..snowboard 109.93bindings 39.99 minus 20% restocking fee =$119.93  $119.94 USD refund was deducted from your Mar 15, 2017 payout.   I ordered under the name [redacted] and from the website winter-warehouse.com[redacted] On Feb 14, 2017, at 12:50 PM, Winter-Warehouse <[email protected]> wrote:I cant find you in our system? I will need your order # to find this order...What name is it under? What website did you order from?  Below is the link to the thread tap to fix the threads
[redacted]On Sun, Feb 12, 2017 at 8:34 PM, [redacted] <[redacted]> wrote:I can't find my email, as sadly my whole inbox/deleted emails were wiped out by a child who got my phone.  I have the cc info it was ordered under, and all the equipment ordered.  My husband has put together quite a few snowboard so I doubt it was stripped, he wasn't even able to start the screw on this board.  He tried them on another board we own and they went in with no problem. [redacted] On Feb 12, 2017, at 7:12 PM, Winter-Warehouse <[email protected]> wrote:If the screws are not put in straight you can strip the inserts on the snowboard. We inspect all inserts before we shrink wrap each board.  A simple 6m thread tap will clean out the thread if you stripped any of them. Or they can do this at any ski or snowboard shop. I cant find an order for you. I would need your order # to look up any other info ?thanks, [redacted]On Fri, Feb 10, 2017 at 8:25 PM, [redacted] <[redacted]> wrote:I ordered a snowboard, bindings and boots for my son last month, we just gave it to him for his birthday, and as my husband was trying to put it together none of the screws are fitting to attach the bindings to the board.  Is there something we can do about this?  My son is rather disappointed as we were getting it ready to go boarding tomorrow.  What information do you need from my order?  I can't find my order email, and apparently there isn't a paper with any information on it in the box.  I can provide the credit card used for the order and take pictures of all the stuff in the order.  I would think this would be tested before you send all the stuff out.[redacted] Reply ForwardWinter-Warehouse <[email protected]> Feb 14to [redacted] order #  [redacted]If its brand new , perfect condition..with no scratches you can return it to us We cant exchange used boards....Please review and accept or return policy at the link below. Then let me know if you want to proceed and Ill send a return auth#.Have a great day, [redacted]http://winter-warehouse.com/pages/returns-exchanges-backordersOn Tue, Feb 14, 2017 at 1:49 PM, [redacted] <[redacted]> wrote:I ordered under the name [redacted] and from the website winter-warehouse.com[redacted] On Feb 14, 2017, at 12:50 PM, Winter-Warehouse <[email protected]> wrote:I cant find you in our system? I will need your order # to find this order...What name is it under? What website did you order from?  Below is the link to the thread tap to fix the threads[redacted]
On Sun, Feb 12, 2017 at 8:34 PM, [redacted] <[redacted]> wrote:I can't find my email, as sadly my whole inbox/deleted emails were wiped out by a child who got my phone.  I have the cc info it was ordered under, and all the equipment ordered.  My husband has put together quite a few snowboard so I doubt it was stripped, he wasn't even able to start the screw on this board.  He tried them on another board we own and they went in with no problem. [redacted] On Feb 12, 2017, at 7:12 PM, Winter-Warehouse <[email protected]> wrote:If the screws are not put in straight you can strip the inserts on the snowboard. We inspect all inserts before we shrink wrap each board.  A simple 6m thread tap will clean out the thread if you stripped any of them. Or they can do this at any ski or snowboard shop. I cant find an order for you. I would need your order # to look up any other info ?thanks, [redacted]On Fri, Feb 10, 2017 at 8:25 PM, [redacted] <[redacted]> wrote:I ordered a snowboard, bindings and boots for my son last month, we just gave it to him for his birthday, and as my husband was trying to put it together none of the screws are fitting to attach the bindings to the board.  Is there something we can do about this?  My son is rather disappointed as we were getting it ready to go boarding tomorrow.  What information do you need from my order?  I can't find my order email, and apparently there isn't a paper with any information on it in the box.  I can provide the credit card used for the order and take pictures of all the stuff in the order.  I would think this would be tested before you send all the stuff out.[redacted] Reply Forward[redacted] Feb 14to me Let me check with my husband, but there are no scratches, we literally took it out of the shrink wrap and attempted to put the bindings on.[redacted] On Feb 14, 2017, at 2:35 PM, Winter-Warehouse <[email protected]> wrote:order #  [redacted]If its brand new , perfect condition..with no scratches you can return it to us We cant exchange used boards....Please review and accept or return policy at the link below. Then let me know if you want to proceed and Ill send a return auth#.Have a great day, [redacted]http://winter-warehouse.com/pages/returns-exchanges-backordersOn Tue, Feb 14, 2017 at 1:49 PM, [redacted] <[redacted]> wrote:I ordered under the name [redacted] and from the website winter-warehouse.com[redacted] On Feb 14, 2017, at 12:50 PM, Winter-Warehouse <[email protected]> wrote:I cant find you in our system? I will need your order # to find this order...What name is it under? What website did you order from?  Below is the link to the thread tap to fix the threads
[redacted]On Sun, Feb 12, 2017 at 8:34 PM, [redacted] <[redacted]> wrote:I can't find my email, as sadly my whole inbox/deleted emails were wiped out by a child who got my phone.  I have the cc info it was ordered under, and all the equipment ordered.  My husband has put together quite a few snowboard so I doubt it was stripped, he wasn't even able to start the screw on this board.  He tried them on another board we own and they went in with no problem. [redacted] On Feb 12, 2017, at 7:12 PM, Winter-Warehouse <[email protected]> wrote:If the screws are not put in straight you can strip the inserts on the snowboard. We inspect all inserts before we shrink wrap each board.  A simple 6m thread tap will clean out the thread if you stripped any of them. Or they can do this at any ski or snowboard shop. I cant find an order for you. I would need your order # to look up any other info ?thanks, [redacted]On Fri, Feb 10, 2017 at 8:25 PM, [redacted] <[redacted]> wrote:I ordered a snowboard, bindings and boots for my son last month, we just gave it to him for his birthday, and as my husband was trying to put it together none of the screws are fitting to attach the bindings to the board.  Is there something we can do about this?  My son is rather disappointed as we were getting it ready to go boarding tomorrow.  What information do you need from my order?  I can't find my order email, and apparently there isn't a paper with any information on it in the box.  I can provide the credit card used for the order and take pictures of all the stuff in the order.  I would think this would be tested before you send all the stuff out.[redacted] Reply Forward[redacted] Feb 25to me I would like to proceed with the return, the board has never been used as its impossible to use when the bindings and screws don't fit!  We took it to two different snowboard shops (almost 2 hours away due to where we live) and they were unable to get them to work either, they also tried other screws with no luck either..so obviously something is wrong if professionals can't get it to work.  So far I'm very disappointed with your company.[redacted] On Feb 14, 2017, at 2:35 PM, Winter-Warehouse <[email protected]> wrote:order #  [redacted]If its brand new , perfect condition..with no scratches you can return it to us We cant exchange used boards....Please review and accept or return policy at the link below. Then let me know if you want to proceed and Ill send a return auth#.Have a great day, [redacted]http://winter-warehouse.com/pages/returns-exchanges-backordersOn Tue, Feb 14, 2017 at 1:49 PM, [redacted] <[redacted]> wrote:I ordered under the name [redacted] and from the website winter-warehouse.com[redacted] On Feb 14, 2017, at 12:50 PM, Winter-Warehouse <[email protected]> wrote:I cant find you in our system? I will need your order # to find this order...What name is it under? What website did you order from?  Below is the link to the thread tap to fix the threads
[redacted]On Sun, Feb 12, 2017 at 8:34 PM, [redacted] <[redacted]> wrote:I can't find my email, as sadly my whole inbox/deleted emails were wiped out by a child who got my phone.  I have the cc info it was ordered under, and all the equipment ordered.  My husband has put together quite a few snowboard so I doubt it was stripped, he wasn't even able to start the screw on this board.  He tried them on another board we own and they went in with no problem. [redacted] On Feb 12, 2017, at 7:12 PM, Winter-Warehouse <[email protected]> wrote:If the screws are not put in straight you can strip the inserts on the snowboard. We inspect all inserts before we shrink wrap each board.  A simple 6m thread tap will clean out the thread if you stripped any of them. Or they can do this at any ski or snowboard shop. I cant find an order for you. I would need your order # to look up any other info ?thanks, [redacted]On Fri, Feb 10, 2017 at 8:25 PM, [redacted] <[redacted]> wrote:I ordered a snowboard, bindings and boots for my son last month, we just gave it to him for his birthday, and as my husband was trying to put it together none of the screws are fitting to attach the bindings to the board.  Is there something we can do about this?  My son is rather disappointed as we were getting it ready to go boarding tomorrow.  What information do you need from my order?  I can't find my order email, and apparently there isn't a paper with any information on it in the box.  I can provide the credit card used for the order and take pictures of all the stuff in the order.  I would think this would be tested before you send all the stuff out.[redacted] Reply ForwardWinter-Warehouse <[email protected]> Feb 27to [redacted] Just send back the brand new unused item(s) to Winter Warehouse and we will credit you for the item(s) when we receive them. Once the bindings are installed on the deck the deck it is no longer in new condition and can not be returned. Helmets, boots and other clothing that have been worn are also no longer returnable.Our warehouse address is Winter Warehouse [redacted]For the item/s you have include this email chain and a note letting us know what you are returning, who you are and why you are returning....................................For your exchange just go ahead and PLACE A NEW ORDER for the item you want instead of the item you are returning.   We will then credit you for the return order once we receive it back. Also write RA#[redacted]   ---- as well as your original order number on the outside of box. This is your return authorization number. Thanks for your business, (Winter Warehouse customer service)NEW ITEMS - Standard Return Policy: Any BRAND NEW product purchased from Winter-Warehouse between Jan/1 and Oct/15 may be returned within30 days for credit to card (to the card originally used) as long as it is unused, tags attached, and in its original condition. USED ITEM(At time of purchase) Return Policy: Any used product purchased from Winter-Warehouse may be returned within 7 days for credit to card (to the card originally used) as long as it is unused, tags attached, and in its original condition.Because we offer no minimum Free shipping and lowest prices on the planet we must charge a 20% restocking fee on all returned items. We love all the sports you do, and want to earn and keep your business. We are here to help and know that only the best customer service and policies will suffice. Thank you for your understanding.

Here is the same return auth we sent to them... Just send back the brand new unused item(s) to Winter Warehouse and we will credit you for the item(s) when we receive them. Once the bindings are installed on the deck the deck it is no longer in new condition and can not be returned. Helmets, boots and other clothing that have been worn are also no longer returnable.Our warehouse address is Winter Warehouse [redacted]For the item/s you have include this email chain and a note letting us know what you are returning, who you are and why you are returning....................................For your exchange just go ahead and PLACE A NEW ORDER for the item you want instead of the item you are returning.   We will then credit you for the return order once we receive it back. Also write RA#[redacted]   ---- as well as your original order number on the outside of box. This is your return authorization number. Thanks for your business, (Winter Warehouse customer service)NEW ITEMS - Standard Return Policy: Any BRAND NEW product purchased from Winter-Warehouse between Jan/1 and Oct/15 may be returned within30 days for credit to card (to the card originally used) as long as it is unused, tags attached, and in its original condition. USED ITEM(At time of purchase) Return Policy: Any used product purchased from Winter-Warehouse may be returned within 7 days for credit to card (to the card originally used) as long as it is unused, tags attached, and in its original condition.Because we offer no minimum Free shipping and lowest prices on the planet we must charge a 20% restocking fee on all returned items. We love all the sports you do, and want to earn and keep your business. We are here to help and know that only the best customer service and policies will suffice. Thank you for your understanding.