Winters Bros. Waste Systems of CT, LLC

Good afternoon, We received a notice to start service and a signed contract for this customer on 10/7/ We delivered containers for the start of service and gave the first months of service for free We don't have any notes in the account of phone calls cancelling service and have not received payment for the service After checking with the driver responsible for this account we verified that there has been limited service on this account and no activity in months Because of that, and because we don't want to have any dissatisfied customers we will credit the account, officially cancel the customer and pick up our containers that we have at the location To the customer, we apologize for any misunderstanding and appreciate the opportunity for a quick resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We have sent a truck back the following day and I will credit one week off the account as well

Thank you for letting us know of this issue. We had the request to pull any statements or bills on 4/29/and that was corrected in our system at that time. For some reason the note was inadvertently removed and has since been replaced. I can confirm that these statements, which
are simply reminders, will not go out to this customer any longer. We appreciate *** ***'s business and hope that he understands that this was an error and his account is and always has been in good standing. I hope this message is satisfactory to him. I am also available any time to discuss this further. -Ryan B***, Division Manager, ###-###-####

Good morning,
I’m corresponding to you regarding complaint # ***. We’d like to respond with information regarding *** *** former business. This customer’s account and contract was cancelled effective May 31st (contract attached).
The highlighted portion of the contract clearly indicates the cancel date. The customer also has a zero balance in our billing system (attached). This document shows the highlighted portion indicating that his balance remains at zero
We believe the issue arose with our billing timing and the timing of his cancellation. Our bills go out in advance of the month due to a sub contracted billing agency. His recent bill was sent before his credit was applied to his account, which can be attributed to his confusion
As far as him calling our company, we have a standing policy to send any calls with a sales person attached to that account directly to the sales person. In this case, that person is ***. *** received two calls from this gentleman. The first was the cancellation and the second was the confusion over the bill. It is our understanding that in both instances the customer was given the same information that I’ve responded to you with
To summarize, we hope that this clears up any misunderstanding and clearly indicates that the customer has no balance owed and is no longer a customer. We valued his patronage of our company and don’t wish him any additional stress regarding this issue
Let me know if you have any additional questions
***
See attached document

I have called the customer and personally apologized on behalf of the company and have agreed on a full month refund and will be sending them a refund check asapI have also confirmed that indeed the containers were removed from their property

To whom it may concern:
We have received the complaint from *** *** (complain ID: ***), and we would like to clarify our role in this gentlemen’s issue. We are contacted by Dumpster Central when someone requests a dumpster through
their service, if we are in their service area. We do not have any ownership in that company and are simply a subcontractor for them. We were requested to drop off a dumpster at this gentleman’s address and complied with that request. We were not aware of any “pickup policy” as we bill Dumpster Central directly. We were not paid for any late fees. We would request that we not be involved in this clear dispute between the company he contracted and himself
Please let us know if you need any further information or documentation
***
*** ***, Director of Government AffairsWinters BrosWaste Systems of CT
O: ###-###-####
D: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for letting us know of this issue. We had the request to pull any statements or bills on 4/29/and that was corrected in our system at that time. For some reason the note was inadvertently removed and has since been replaced. I can confirm that these statements,
which are simply reminders, will not go out to this customer any longer. We appreciate *** ***'s business and hope that he understands that this was an error and his account is and always has been in good standing. I hope this message is satisfactory to him. I am also available any time to discuss this further. -Ryan B***, Division Manager, ###-###-####

Good Day,   In response to complaint I.D. [redacted], the sales rep Nancy has called [redacted] and has rectified the issue. To my knowledge, they have agreed upon a monthly rate and all miscommunications in regards to the contract have been resolved. If any further information is needed,...

please feel free to contact me via this email or by calling me directly at ###-###-#### Thank you for your time, Damon C[redacted]   DamonC[redacted] CustomerServiceSupervisor

Good afternoon, We received a notice to start service and a signed contract for this customer on 10/7/14.  We delivered containers for the start of service and gave the first 3 months of service for free.  We don't have any notes in the account of phone calls cancelling service and...

have not received payment for the service.  After checking with the driver responsible for this account we verified that there has been limited service on this account and no activity in months.  Because of that, and because we don't want to have any dissatisfied customers we will credit the account, officially cancel the customer and pick up our containers that we have at the location.  To the customer, we apologize for any misunderstanding and appreciate the opportunity for a quick resolution.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I was never contacted by them to resolve anything. They charged me only $44.00 for this monthly pick up but never changed the contract neither informed me it this is permanent and or for how long and if I still have the ridiculous 5 years contract that renews automatically. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good morning.  I just got off the phone with [redacted] and we talked about the service.  I told her that this type of thing is very rare and she seemed to be understanding.  We take responsibility for the missed service and will get all of her services provided to her today and if it...

doesn't happen I gave her my cell phone and I'll do it myself.  She will also be received a credit on her account because we don't believe a customer should have to pay for poor service.  Further, we will instruct the driver on this route that this customer has had a service issue in the past and we cannot have any more mistakes.  We believe that this issue has been resolved by that conversation, but we're happy to provide additional information if so required or continue to work directly with the customer, whichever she prefers.  We appreciate the opportunity to resolve this amicably.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good afternoon,
 
We received a notice to start service and a signed contract for this customer on 10/7/14.  We delivered containers for the start of service and gave the first 3 months of service for free.  We don't have any notes in the account of phone calls...

cancelling service and have not received payment for the service.  After checking with the driver responsible for this account we verified that there has been limited service on this account and no activity in months.  Because of that, and because we don't want to have any dissatisfied customers we will credit the account, officially cancel the customer and pick up our containers that we have at the location.  To the customer, we apologize for any misunderstanding and appreciate the opportunity for a quick resolution.