Good afternoon, In response to Mrs. [redacted]'s complaint please allow me to
explain the following: 1. Our trucks pick up vehicles from the tires not the
bumper or any other part of the vehicle. 2. [redacted] visitor spaces
are clearly marked "Visitor" either on the ground or in the...
carport
next to the number, I have submitted a picture that shows the vehicle was not
in a space designated for a visiting vehicle (Picture #2). In regards to the damage claim we did ask Mrs. [redacted] to take
her vehicle to our shop: [redacted] to have them look at both the
physical as well as the mechanical damage being claimed. Once Miss [redacted]
arrived our Tech did ask the Tech from Tuning Solutions to come take a look at
this vehicle as a second opinion. Both Techs reported that the vehicle had a
lot of physical damage which they did not believe was done by the tow truck. Furthermore,
both Techs reported that all 4 rims had several dings around the edges, in
their professional opinion those were caused by the vehicle brushing up against
cubs. Our tech was not able to diagnose the problem with the mechanical claim
of the vehicle. They were however asked to take their vehicle to [redacted] to have it looked at there, they were referred to speak to Daniel when
they arrived. As of today Daniel has not reported to us that Mrs. [redacted] took
her vehicle to be diagnosed.Picture # 1 shows the condition of the front of the vehicle
after the tow truck dropped it off at the vehicle storage facility. As you can
see on the picture there is no miss alignment on the bumper. The vehicle storage
facility also does a survey of damage on the vehicle when they check the
vehicle in and they did not find any damage that could have been caused by our
trucks. Mr. [redacted] was on the phone giving our tow trucks license
plate number to an unknown person, and for an unknown reason. Mr. Dan asked
Mrs. [redacted] not to bother the pregnant secretary inside the office and Mrs.
[redacted] went inside the office and harassed our pregnant secretary trying to
force her to give her last name, after this last incident Mr. Dan did in fact
escort Mr. and Mrs. [redacted] out of the building. All of this was captured by our
security cameras. Since Mrs. [redacted] is seeking “Compensation” for a proper
diagnostic of her vehicle she may already have had the vehicle diagnosed by a
mechanic shop of her choosing in which case we would be interested in reviewing
the report stating the cause of the dash lights being on in the vehicle in
order to determine if this was caused by our trucks. In regards to the request
for reimbursement the claimant must file for a tow hearing with the JP court. The
receipt from the vehicle storage facility will have specific instructions on
how to file for this hearing. If further proof is requested all parties
involved are willing to provide H Town Towing with written statements of the
events in their own words. Kind Regards
-Mayra R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I apologize for the late response. The repairs took longer than expected. I am now in discussion to figure out what the next step will be to get this matter resolved.
Regards,
[redacted]
Good afternoon, In response to Mrs. [redacted]'s complaint please allow me to
explain the following: 1. Our trucks pick up vehicles from the tires not the
bumper or any other part of the vehicle. 2. [redacted] visitor spaces
are clearly marked "Visitor" either on the ground or in the...
carport
next to the number, I have submitted a picture that shows the vehicle was not
in a space designated for a visiting vehicle (Picture #2). In regards to the damage claim we did ask Mrs. [redacted] to take
her vehicle to our shop: [redacted] to have them look at both the
physical as well as the mechanical damage being claimed. Once Miss [redacted]
arrived our Tech did ask the Tech from Tuning Solutions to come take a look at
this vehicle as a second opinion. Both Techs reported that the vehicle had a
lot of physical damage which they did not believe was done by the tow truck. Furthermore,
both Techs reported that all 4 rims had several dings around the edges, in
their professional opinion those were caused by the vehicle brushing up against
cubs. Our tech was not able to diagnose the problem with the mechanical claim
of the vehicle. They were however asked to take their vehicle to [redacted] to have it looked at there, they were referred to speak to Daniel when
they arrived. As of today Daniel has not reported to us that Mrs. [redacted] took
her vehicle to be diagnosed.Picture # 1 shows the condition of the front of the vehicle
after the tow truck dropped it off at the vehicle storage facility. As you can
see on the picture there is no miss alignment on the bumper. The vehicle storage
facility also does a survey of damage on the vehicle when they check the
vehicle in and they did not find any damage that could have been caused by our
trucks. Mr. [redacted] was on the phone giving our tow trucks license
plate number to an unknown person, and for an unknown reason. Mr. Dan asked
Mrs. [redacted] not to bother the pregnant secretary inside the office and Mrs.
[redacted] went inside the office and harassed our pregnant secretary trying to
force her to give her last name, after this last incident Mr. Dan did in fact
escort Mr. and Mrs. [redacted] out of the building. All of this was captured by our
security cameras. Since Mrs. [redacted] is seeking “Compensation” for a proper
diagnostic of her vehicle she may already have had the vehicle diagnosed by a
mechanic shop of her choosing in which case we would be interested in reviewing
the report stating the cause of the dash lights being on in the vehicle in
order to determine if this was caused by our trucks. In regards to the request
for reimbursement the claimant must file for a tow hearing with the JP court. The
receipt from the vehicle storage facility will have specific instructions on
how to file for this hearing. If further proof is requested all parties
involved are willing to provide H Town Towing with written statements of the
events in their own words. Kind Regards
-Mayra R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I apologize for the late response. The repairs took longer than expected. I am now in discussion to figure out what the next step will be to get this matter resolved.
Regards,
[redacted]