Wireless Advocates

Dear Wireless Advocate,
On 3/16/2022 my husband and I went to the Costco store #1027, in Sheridan, CO. We went to trade in our old Samsung phones for the new Samsung S22. We were supposed to receive 2 $125 Costco shop cards. We met all the qualifications for the deal that was going at that time, including that we had two new lines with AT&T after switching from Verizon, we also turned in our old phones for the trade in offer. We never received the paper work to get this rebate. We went back into the store a week later, to ask about our paper work. We were told that she could not print the paperwork, and could not bring it up on her computer. She was going to talk to her Mgr. and get back to us. We never heard from her. Please help us get this resolved. If you need more info please email me or call. Not only did we not get the paperwork for the Costco Cards, we had to go to the AT&T Store to fix the billing issue we had with our plan.

Eugene & Gail Myres
398 Raven Dr
Bailey, Co 80421

Eugene Myres {262-716-1661}
Gail Myres {303-549-2307}

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Dear ***
***,
Thank you for contacting Wireless Advocates regarding your recent cell phone purchaseCustomer Service is important to us and when we fail to meet our member’s need it is important for us to know
Your complaint is regarding your missing $cash card, I have verified your purchase and deemed you qualified for the rebate, I also verified the cash card was never issued nor pending per the rebate websiteI have sent the request to the Rebate Center to issue the $cash card on 5/21/15, you can expect to receive within 7-business days from issuance date in a post card style type envelope
On behalf of Wireless Advocates/ Costco I would like to apologize for your frustration and any inconvenience this may have caused you, we will take this information and work with our partners and vendors to ensure proper training
If you have any questions or concerns, please feel free to reach out to me directly by phone at *** ** *** ***
Thank you

Dear [redacted], Thank you for contacting Wireless Advocates regarding your recent cell phone purchase. Customer Service is important to us and when we fail to meet our member’s need it is important for us to know. Your complaint is regarding your missing $150.00 cash card, I have...

verified your purchase and deemed you qualified for the rebate, I also verified the cash card was never issued nor pending per the rebate website. I have sent the request to the Rebate Center to issue the $150.00 cash card on 5/21/15, you can expect to receive within 7-10 business days from issuance date in a post card style type envelope. On behalf of Wireless Advocates/ Costco I would like to apologize for your frustration and any inconvenience this may have caused you, we will take this information and work with our partners and vendors to ensure proper training. If you have any questions or concerns, please feel free to reach out to me directly by phone at [redacted] [redacted] Thank you