I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The discount was advertised on your parent corporation website with no indication that the discount was "blacked out" for any locations or reasons or that a specific location may not choose to honor it nor that the discount was only available to those who were able to book reservations in advance. As the 10% discount does not equate to a large sum the issue here is not fiscal savings but rather a business refusing to honor what their parent corporation advertised, thusly your response it not acceptable to me and I will not withdraw my complaint.
Regards,
[redacted]
I was sorry to hear about the complaint from your stay on May 14, 2016. The discounted rate was not advertised on our website for that specific date. The weekend of May 14 was [redacted] Graduation and I can assure you our rates were just as competitive as the other hotels in the...
area. Our rate was $279.99 and you received a rate of $249.25 which was our lowest rate during that time period. We would like for you to give us a second chance while traveling through our area again at a special rate. Please call the hotel directly and speak with me and I will be happy to offer you a great rate.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The discount was advertised on your parent corporation website with no indication that the discount was "blacked out" for any locations or reasons or that a specific location may not choose to honor it nor that the discount was only available to those who were able to book reservations in advance. As the 10% discount does not equate to a large sum the issue here is not fiscal savings but rather a business refusing to honor what their parent corporation advertised, thusly your response it not acceptable to me and I will not withdraw my complaint.
Regards,
[redacted]
I was sorry to hear about the complaint from your stay on May 14, 2016. The discounted rate was not advertised on our website for that specific date. The weekend of May 14 was [redacted] Graduation and I can assure you our rates were just as competitive as the other hotels in the...
area. Our rate was $279.99 and you received a rate of $249.25 which was our lowest rate during that time period. We would like for you to give us a second chance while traveling through our area again at a special rate. Please call the hotel directly and speak with me and I will be happy to offer you a great rate.