Wireless Innovation Solution, Inc. Reviews (1)
Wireless Innovation Solution, Inc. Rating
Address: 140 East Santa Clara Street Suite 14, Arcadia, California, United States, 91006-3204
Phone: |
Show more...
|
Add contact information for Wireless Innovation Solution, Inc.
Add new contacts
I am a teacher of a small private school in Cincinnati Ohio I was asked to look into getting a affordable bell system It was a blessing when I found Innovation Wireless The sales staff was friendly and helped me pick the right equipment necessary for the school While the sales staff was more than helpful, technical support has been horrible
After having the system professionally installed by licensed electricians, the bell system works exactly one time After the bell fires, the bell control unit loses its signal to the transmitter and will not reacquire the signal until the control board is power cycled This of course if not the expected behavior and it is unacceptable to require a power cycle after every bell firing
I have been trying to contact technical support for the past week without success Voicemail and emails went unanswered until the FCC compliance manager responded to an email and said she would have someone call me That was two days ago Even if everybody were out of the office, a message to that effect is expected from any reputable company The fact the the compliance manager responded tells me that isn't the case
Needless to say, I am not happy with the support I am receiving on what I consider either a defective unit or faulty engineering I will be filing a formal complaint with the Revdex.com if this isn't resolve very soon