Wireless Planet of NY

Review: ON 5/**/15 I WALKED INTO THE BUSINESS WITH INTENT TO BUY A CELL PHONE FOR MY NEICE [redacted]. I WAS TOLD ABOUT A PAYMENT PROGRAM THA I COULD PAY THE PHONE OFF IN INSTALLMENTS AND AS LONG AS I PAID IT OFF BEOFRE THREE MONTHS HAD PASSED I WOULD NOT BE CHARAGED A FIANCE CHARGE. I WWAS ALOS TOLD THAT IF I AT ANY TIME WANTED TO CANCEL I COULD DO SO. ON 5/** I WLAKED INTO THE STORE AFTER READING ABOUT THE PLAN ONLINE AND RELIZING THAT I WOULD BE CHARGED $1200.00 FOR THE PHONE. I SPOKE WITH THE [redacted] WHO SIGNED ME UPD. SHE CANCELLED MY PAYMENT PLAN AND I PAID FOR TH PHONE IN FULL IN CASH $750.00. WHIC I HAVE A RECIEPT. AS OF TODAY SMART PAY HAS YET TO CANCEL MY PAYMENT PLAN IN THEIR SYSTE AND HAS BEEN SENDING ME COLLECTION TEXTS AND E-MAILS. I CONTACT THEM SEVERAL TIMES VIA E-MAIL AND SENT THEM COPIES OF THE RECEIPT OF CANCELLATION AND PAYMENT IN FULL. THEY ACKNOWLEDGED RECEIEPT OF MY E-MAILS AND TOLD ME IT WOULD BE TAKEN CARE OF (THE E-MAILS WERE SENT FIRST ON 5/**. THEN TWICE A WEEK SINCE THAT DATE) I DO NOT WANT THIS TO REFLECT NEGATIVELY ON MY CREDIT REPORT. PLEASE EHLP. I've ALSO SPOKE WITH THE [redacted] OF THE WIRELESS COMPANY ([redacted]) HE ASSURED ME THIS WOULD BE TAKEN CARE OF. HE HAS COLECTED FROM BOTH ME AND SMART PAY ON THIS PHONE. SINCE THEN HE IGNORES MY CALLS.Desired Settlement: I WANT THE SMART PAY CANCELATION TO BE PUT THROUGH AND THE TEXTS AND EMAILS TO STOP.