This letter is in response to your correspondence dated March 13, 2015, regarding the Customer Complaint tiled by [redacted] ***, Ms [redacted] purchased a Chevrolet Impala, VIN [redacted] , (the "Vehicle")Ms [redacted] states in her Complaint that she would like Lockhart Cadillac, Inc("Lockhart") to provide a title for the Vehicle and reimburse her for late charges to register the VehicleAs Ms [redacted] was aware at the time of purchase, the Vehicle is a General Motors reacquired vehicleDuring the sale process the OM Resale Disclosure Notice ofNonconformity was not completedThis document is important because the GM Reacquired Vehicle Disclosure Center ("GM RVDC") does not provide the selling dealer, Lockhart, the title to the vehicle until it receives the completed formUpon this discovery, the tbrm was sent to Ms [redacted] for completionMs [redacted] completed and returned the form to LockhartUpon receiving it, Lockhart immediately provided the form to the GM RVDCThe GM RVDC processed the paperwork and sent the title to LockhartFor unknown reasons, the title was not received by Lockhart, Consequently, Lockhart had conversations with the OM RVDC and is in the process of acquiring a duplicate title for the VehicleIt is anticipated that Lockhart will receive the title for the Vehicle during the week of March 23'Lockhart will immediately overnight the title to Ms***In addition, if Ms [redacted] can notify Lockhart of a late fee or penalty to register the Vehicle, Lockhart will reimburse Ms [redacted] this cost On behalf of Lockhart, we express our apologies to Ms [redacted] that we have not previously provided the title to the Vehicle to herWe continue to work to correct the situation as quickly as we canIf you have any questions or need additional information, please call the undersigned at 317-577-155L Thank you for your time and attention to this matter, Truly yours, Martha MB [redacted] Director of Human Resources and Legal Affairs Lockhart Automotive Group
This letter is in response to your correspondence dated August 27, 2015, regarding the Customer Complaint filed by [redacted] On or about May 22nd, Mr [redacted] purchased a Cadillac STS, VIN [redacted] , (the "Vehicle")Mr [redacted] states in his Complaint that he would like Lockhart Cadillac, Inc.("Lockhart") to repair the Vehicle and reimburse him $that he spent on repairs for the Vehicle.Following the purchase of the Vehicle, Mr [redacted] has experienced some mechanicalissuesAs Lockhart believes that the Vehicle has not performed to what we would expect, Lockhart would like the opportunity to work with Mr [redacted] to trade him out of the VehicleTo accomplish this task, Lockhart requests that Mr [redacted] bring the Vehicle to Lockhart and speak with Mike A***, our General ManagerLockhart believes that through these efforts we can obtain a mutually beneficial resultOn behalf of Lockhart, we express our apologies to Mr [redacted] that there has been issues with the Vehicle's performanceIf you have any questions or need additional information, please call the undersigned at 317-577-Thank you for your time and attention to this matterTruly yours, Martha AB***
This letter is in response to your correspondence dated June 29, 2015, regarding the Customer Complaint filed by *** ***On or about May 7th, Mr*** purchased a Cadillac ATS, VIN
***, (the "Vehicle")Mr*** states in his Complaint that he would like Lockhart Cadillac, Inc("Lockhart") to provide a title for the Vehicle and to receive the second set of keys for the VehicleOn May 13, 2015, Lockhart sent the title via U.SPostal Service certified mail return receipt requested to the address *** ** *** *** *** ** ***This is the address on the buyer's order and credit applicationAfter hearing from Mr*** that he had not received the title, Lockhart looked at the tracking of the package on the postal service websiteThe tracking service stated that the package was sent out for delivery on May 16th but returned on May 23rd as "Moved, Left No Address." The U.SPostal Service attempted delivery again and it was returned on June 6th as "Moved, Left No Address." At that point the package would be returned to LockhartAs Lockhart had not received the package back, it ordered a duplicate speed titleThis title was received by Lockhart on July latIn a conversation with Mr***, Lockhart asked him where he would like the title sent as the address we had for him was returned as not deliverableMr*** provided his office addressLockhart sent the title, along with the second set of keys, to Mr*** by Federal Express next day delivery on July 2"dThis package is to be delivered to his office on Friday, July 3rdOn behalf of Lockhart, we express our apologies to Mr*** that there was a delay in him receiving the titleWe are unsure why the address that he provided for the buyer's order was undeliverable but we have reached a delivery solution with his assistanceIf you have any questions or need additional information, please call the undersigned at 317-577-Thank you for your time and attention to this matterTruly yours,
Martha MB***
Director of Human Resources and Legal Af*s
This letter is in response to your correspondence dated March 13, 2015, regarding the Customer Complaint tiled by [redacted], Ms. [redacted] purchased a 2013 Chevrolet Impala, VIN...
[redacted], (the "Vehicle"). Ms. [redacted] states in her Complaint that she would like Lockhart Cadillac, Inc. ("Lockhart") to provide a title for the Vehicle and reimburse her for late charges to register the Vehicle. As Ms. [redacted] was aware at the time of purchase, the Vehicle is a General Motors reacquired vehicle. During the sale process the OM Resale Disclosure Notice ofNonconformity was not completed. This document is important because the GM Reacquired Vehicle Disclosure Center ("GM RVDC") does not provide the selling dealer, Lockhart, the title to the vehicle until it receives the completed form. Upon this discovery, the tbrm was sent to Ms. [redacted] for completion. Ms. [redacted] completed and returned the form to Lockhart. Upon receiving it, Lockhart immediately provided the form to the GM RVDC. The GM RVDC processed the paperwork and sent the title to Lockhart. For unknown reasons, the title was not received by Lockhart, Consequently, Lockhart had conversations with the OM RVDC and is in the process of acquiring a duplicate title for the Vehicle. It is anticipated that Lockhart will receive the title for the Vehicle during the week of March 23'. Lockhart will immediately overnight the title to Ms. [redacted]. In addition, if Ms. [redacted] can notify Lockhart of a late fee or penalty to register the Vehicle, Lockhart will reimburse Ms. [redacted] this cost On behalf of Lockhart, we express our apologies to Ms. [redacted] that we have not previously provided the title to the Vehicle to her. We continue to work to correct the situation as quickly as we can.
If you have any questions or need additional information, please call the undersigned at 317-577-155L Thank you for your time and attention to this matter,
Truly yours,
Martha M. B[redacted]
Director of Human Resources and Legal Affairs
Lockhart Automotive Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter is in response to your correspondence dated August 27, 2015, regarding the Customer Complaint filed by [redacted]. On or about May 22nd, Mr. [redacted] purchased a 2007 Cadillac STS, VIN [redacted], (the "Vehicle").
Mr. [redacted] states in his Complaint that he would like...
Lockhart Cadillac, Inc.("Lockhart") to repair the Vehicle and reimburse him $1200.00 that he spent on repairs for the Vehicle.Following the purchase of the Vehicle, Mr. [redacted] has experienced some mechanical. issues. As Lockhart believes that the Vehicle has not performed to what we would expect, Lockhart would like the opportunity to work with Mr. [redacted] to trade him out of the Vehicle. To accomplish this task, Lockhart requests that Mr. [redacted] bring the Vehicle to Lockhart and speak with Mike A[redacted], our General Manager. Lockhart believes that through these efforts we can obtain a mutually beneficial result.
On behalf of Lockhart, we express our apologies to Mr. [redacted] that there has been issues with the Vehicle's performance. If you have any questions or need additional information, please call the undersigned at 317-577-1551. Thank you for your time and attention to this matter.
Truly yours,
This letter is in response to your correspondence dated March 13, 2015, regarding the Customer Complaint tiled by [redacted] ***, Ms [redacted] purchased a Chevrolet Impala, VIN [redacted] , (the "Vehicle")Ms [redacted] states in her Complaint that she would like Lockhart Cadillac, Inc("Lockhart") to provide a title for the Vehicle and reimburse her for late charges to register the VehicleAs Ms [redacted] was aware at the time of purchase, the Vehicle is a General Motors reacquired vehicleDuring the sale process the OM Resale Disclosure Notice ofNonconformity was not completedThis document is important because the GM Reacquired Vehicle Disclosure Center ("GM RVDC") does not provide the selling dealer, Lockhart, the title to the vehicle until it receives the completed formUpon this discovery, the tbrm was sent to Ms [redacted] for completionMs [redacted] completed and returned the form to LockhartUpon receiving it, Lockhart immediately provided the form to the GM RVDCThe GM RVDC processed the paperwork and sent the title to LockhartFor unknown reasons, the title was not received by Lockhart, Consequently, Lockhart had conversations with the OM RVDC and is in the process of acquiring a duplicate title for the VehicleIt is anticipated that Lockhart will receive the title for the Vehicle during the week of March 23'Lockhart will immediately overnight the title to Ms***In addition, if Ms [redacted] can notify Lockhart of a late fee or penalty to register the Vehicle, Lockhart will reimburse Ms [redacted] this cost On behalf of Lockhart, we express our apologies to Ms [redacted] that we have not previously provided the title to the Vehicle to herWe continue to work to correct the situation as quickly as we canIf you have any questions or need additional information, please call the undersigned at 317-577-155L Thank you for your time and attention to this matter, Truly yours, Martha MB [redacted] Director of Human Resources and Legal Affairs Lockhart Automotive Group
This letter is in response to your correspondence dated August 27, 2015, regarding the Customer Complaint filed by [redacted] On or about May 22nd, Mr [redacted] purchased a Cadillac STS, VIN [redacted] , (the "Vehicle")Mr [redacted] states in his Complaint that he would like Lockhart Cadillac, Inc.("Lockhart") to repair the Vehicle and reimburse him $that he spent on repairs for the Vehicle.Following the purchase of the Vehicle, Mr [redacted] has experienced some mechanicalissuesAs Lockhart believes that the Vehicle has not performed to what we would expect, Lockhart would like the opportunity to work with Mr [redacted] to trade him out of the VehicleTo accomplish this task, Lockhart requests that Mr [redacted] bring the Vehicle to Lockhart and speak with Mike A***, our General ManagerLockhart believes that through these efforts we can obtain a mutually beneficial resultOn behalf of Lockhart, we express our apologies to Mr [redacted] that there has been issues with the Vehicle's performanceIf you have any questions or need additional information, please call the undersigned at 317-577-Thank you for your time and attention to this matterTruly yours, Martha AB***
This letter is in response to your correspondence dated June 29, 2015, regarding the Customer Complaint filed by *** ***On or about May 7th, Mr*** purchased a Cadillac ATS, VIN
*s
***, (the "Vehicle")Mr*** states in his Complaint that he would like Lockhart Cadillac, Inc("Lockhart") to provide a title for the Vehicle and to receive the second set of keys for the VehicleOn May 13, 2015, Lockhart sent the title via U.SPostal Service certified mail return receipt requested to the address *** ** *** *** *** ** ***This is the address on the buyer's order and credit applicationAfter hearing from Mr*** that he had not received the title, Lockhart looked at the tracking of the package on the postal service websiteThe tracking service stated that the package was sent out for delivery on May 16th but returned on May 23rd as "Moved, Left No Address." The U.SPostal Service attempted delivery again and it was returned on June 6th as "Moved, Left No Address." At that point the package would be returned to LockhartAs Lockhart had not received the package back, it ordered a duplicate speed titleThis title was received by Lockhart on July latIn a conversation with Mr***, Lockhart asked him where he would like the title sent as the address we had for him was returned as not deliverableMr*** provided his office addressLockhart sent the title, along with the second set of keys, to Mr*** by Federal Express next day delivery on July 2"dThis package is to be delivered to his office on Friday, July 3rdOn behalf of Lockhart, we express our apologies to Mr*** that there was a delay in him receiving the titleWe are unsure why the address that he provided for the buyer's order was undeliverable but we have reached a delivery solution with his assistanceIf you have any questions or need additional information, please call the undersigned at 317-577-Thank you for your time and attention to this matterTruly yours,
Martha MB***
Director of Human Resources and Legal Af
This letter is in response to your correspondence dated March 13, 2015, regarding the Customer Complaint tiled by [redacted], Ms. [redacted] purchased a 2013 Chevrolet Impala, VIN...
[redacted], (the "Vehicle"). Ms. [redacted] states in her Complaint that she would like Lockhart Cadillac, Inc. ("Lockhart") to provide a title for the Vehicle and reimburse her for late charges to register the Vehicle. As Ms. [redacted] was aware at the time of purchase, the Vehicle is a General Motors reacquired vehicle. During the sale process the OM Resale Disclosure Notice ofNonconformity was not completed. This document is important because the GM Reacquired Vehicle Disclosure Center ("GM RVDC") does not provide the selling dealer, Lockhart, the title to the vehicle until it receives the completed form. Upon this discovery, the tbrm was sent to Ms. [redacted] for completion. Ms. [redacted] completed and returned the form to Lockhart. Upon receiving it, Lockhart immediately provided the form to the GM RVDC. The GM RVDC processed the paperwork and sent the title to Lockhart. For unknown reasons, the title was not received by Lockhart, Consequently, Lockhart had conversations with the OM RVDC and is in the process of acquiring a duplicate title for the Vehicle. It is anticipated that Lockhart will receive the title for the Vehicle during the week of March 23'. Lockhart will immediately overnight the title to Ms. [redacted]. In addition, if Ms. [redacted] can notify Lockhart of a late fee or penalty to register the Vehicle, Lockhart will reimburse Ms. [redacted] this cost On behalf of Lockhart, we express our apologies to Ms. [redacted] that we have not previously provided the title to the Vehicle to her. We continue to work to correct the situation as quickly as we can.
If you have any questions or need additional information, please call the undersigned at 317-577-155L Thank you for your time and attention to this matter,
Truly yours,
Martha M. B[redacted]
Director of Human Resources and Legal Affairs
Lockhart Automotive Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter is in response to your correspondence dated August 27, 2015, regarding the Customer Complaint filed by [redacted]. On or about May 22nd, Mr. [redacted] purchased a 2007 Cadillac STS, VIN [redacted], (the "Vehicle").
Mr. [redacted] states in his Complaint that he would like...
Lockhart Cadillac, Inc.("Lockhart") to repair the Vehicle and reimburse him $1200.00 that he spent on repairs for the Vehicle.Following the purchase of the Vehicle, Mr. [redacted] has experienced some mechanical. issues. As Lockhart believes that the Vehicle has not performed to what we would expect, Lockhart would like the opportunity to work with Mr. [redacted] to trade him out of the Vehicle. To accomplish this task, Lockhart requests that Mr. [redacted] bring the Vehicle to Lockhart and speak with Mike A[redacted], our General Manager. Lockhart believes that through these efforts we can obtain a mutually beneficial result.
On behalf of Lockhart, we express our apologies to Mr. [redacted] that there has been issues with the Vehicle's performance. If you have any questions or need additional information, please call the undersigned at 317-577-1551. Thank you for your time and attention to this matter.
Truly yours,
Martha A. B[redacted]