Wireless USA

I’m replying about a letter that I received Wednesday 4/22/about a customer’s complaint about one of our phones that he purchased.This customer did not purchase the iPhone 4S from WirelessUsa as he claims doingThe iPhone 5C was priced on our shelf for $The customer asked if he could trade his iPhone 4S for the iPhone 5CAt WirelessUsa we do trade-ins in some cases, but for the customer to trade in his iPhone 4S (which we do not sell any more as it is an older model) he would need to pay the difference of the agreed priceFor his iPhone 4s we agreed he would have to pay $more as the difference from his iPhone 4S for the iPhone 5cAt WirelessUsa we test every phone we receive before putting it on the shelf, and when someone purchases our phones we check the phones once againWe recommend to the customer purchasing the phone to insert their SIM CARD for further testing and we do call our store phone to make sure the customer is able to receive and place calls and that their service is working perfectly before leaving the storeAll of our staff and I have to go through this procedure before letting our phones out of the doorWe are a professional repair shop and we try to do our best to satisfy our customersWe do not "SIT THERE AND SAY WE DONT KNOW HOW TO FIX A PROBLEM'' as quoted by the customer in his complaintAt WirelessUsa we go out of our way to make sure our customers are happy and come backIf we do not have the part to fix a problem we do aware the customer that it might take a couple of days for the part to ship out and arrive to our storeWe have spent a lot of time with this customer in particular trying to resolve all of his problems he clams havingWe have completed other services for him in the past for other electronic devices that he has bought online used from other peopleMost of the time when he has a problem he comes to us and we resolve his issues and most of the time not charging him for our labor as a result of him asking for us to charge him lessWe have come to a conclusion that this customer wants things done for free and getting things for free for his benefit and livingHe came back saying his speakers where muffled and we replaced his phone with another iPhone 5c green that we checked as well and it was perfectly fineWe then resold the iPhone 5C that he said had a muffled speaker and had no issuesA few months later he came back claiming that he had the ***e issues, that his speaker was muffledAt this point we told the customer that we would give him his money back but he declined and demanded a new phoneWe are willing to take the iPhone 5c back and refund his money, in exchange that he will stop coming to this shop and leaving inappropriate voice messagesI hope that this can be resolved ASAPPlease let me know if you have any other questions or concernsThank you

I’m replying about a letter that I received Wednesday 4/22/2015 about a customer’s complaint about one of our phones that he purchased.This customer did not purchase the iPhone 4S from WirelessUsa as he claims doing. The iPhone 5C was priced on our shelf for $300.00. The customer asked if he...

could trade his iPhone 4S for the iPhone 5C. At WirelessUsa we do trade-ins in some cases, but for the customer to trade in his iPhone 4S (which we do not sell any more as it is an older model) he would need to pay the difference of the agreed price. For his iPhone 4s we agreed he would have to pay $180.00 more as the difference from his iPhone 4S for the iPhone 5c. At WirelessUsa we test every phone we receive before putting it on the shelf, and when someone purchases our phones we check the phones once again. We recommend to the customer purchasing the phone to insert their SIM CARD for further testing and we do call our store phone to make sure the customer is able to receive and place calls and that their service is working perfectly  before leaving the store. All of our staff and I have to go through this procedure before letting our phones out of the door. We are a professional repair shop and we try to do our best to satisfy our customers. We do not "SIT THERE AND SAY WE DONT KNOW HOW TO FIX A PROBLEM'' as quoted by the customer in his complaint. At WirelessUsa we go out of our way to make sure our customers are happy and come back. If we do not have the part to fix a problem we do aware the customer that it might take a couple of days for the part to ship out and arrive to our store. We have spent a lot of time with this customer in particular trying to resolve all of his problems he clams having. We have completed other services for him in the past for other electronic devices that he has bought online used from other people. Most of the time when he has a problem he comes to us and we resolve his issues and most of the time not charging him for our labor as a result of him asking for us to charge him less. We have come to a conclusion that this customer wants things done for free and getting things for free for his benefit and living. He came back saying his speakers where muffled and we replaced his phone with another iPhone 5c green that we checked as well and it was perfectly fine. We then resold the iPhone 5C that he said had a muffled speaker and had no issues. A few months later he came back claiming that he had the [redacted]e issues, that his speaker was muffled. At this point we told the customer that we would give him his money back but he declined and demanded a new phone. We are willing to take the iPhone 5c back and refund his money, in exchange that he will stop coming to this shop and leaving inappropriate voice messages. I hope that this can be resolved ASAP. Please let me know if you have any other questions or concerns. Thank you.

I’m replying about a letter that I received Wednesday 4/22/2015 about a customer’s complaint about one of our phones that he purchased.This customer did not purchase the iPhone 4S from WirelessUsa as he claims doing. The iPhone 5C was priced on our shelf for $300.00. The customer asked if he...

could trade his iPhone 4S for the iPhone 5C. At WirelessUsa we do trade-ins in some cases, but for the customer to trade in his iPhone 4S (which we do not sell any more as it is an older model) he would need to pay the difference of the agreed price. For his iPhone 4s we agreed he would have to pay $180.00 more as the difference from his iPhone 4S for the iPhone 5c. At WirelessUsa we test every phone we receive before putting it on the shelf, and when someone purchases our phones we check the phones once again. We recommend to the customer purchasing the phone to insert their SIM CARD for further testing and we do call our store phone to make sure the customer is able to receive and place calls and that their service is working perfectly  before leaving the store. All of our staff and I have to go through this procedure before letting our phones out of the door. We are a professional repair shop and we try to do our best to satisfy our customers. We do not "SIT THERE AND SAY WE DONT KNOW HOW TO FIX A PROBLEM'' as quoted by the customer in his complaint. At WirelessUsa we go out of our way to make sure our customers are happy and come back. If we do not have the part to fix a problem we do aware the customer that it might take a couple of days for the part to ship out and arrive to our store. We have spent a lot of time with this customer in particular trying to resolve all of his problems he clams having. We have completed other services for him in the past for other electronic devices that he has bought online used from other people. Most of the time when he has a problem he comes to us and we resolve his issues and most of the time not charging him for our labor as a result of him asking for us to charge him less. We have come to a conclusion that this customer wants things done for free and getting things for free for his benefit and living. He came back saying his speakers where muffled and we replaced his phone with another iPhone 5c green that we checked as well and it was perfectly fine. We then resold the iPhone 5C that he said had a muffled speaker and had no issues. A few months later he came back claiming that he had the [redacted]e issues, that his speaker was muffled. At this point we told the customer that we would give him his money back but he declined and demanded a new phone. We are willing to take the iPhone 5c back and refund his money, in exchange that he will stop coming to this shop and leaving inappropriate voice messages. I hope that this can be resolved ASAP. Please let me know if you have any other questions or concerns. Thank you.