This letter is in response to the complaint against Wisconsin Aviation to the Revdex.com, Case # [redacted] You contacted us with a request to find the fault with the problem you were having with your aircraftAs mentioned, you placed a called to us after hours but did not speak to the managerYou also sent an email requesting our assistance and advice on how to proceedAs stated in your email you were out of phone service and limited e-mail serviceThis email did not state that you did not want the technician at Fond du Lac to work on your aircraft; it stated that you had this technician looking into this issue and asked us to assist you in resolving the problem because of your absence and our experience with Cirrus aircraftYour e-mail asked: “what would you suggest to do here?” We contacted this technician to perform additional troubleshooting as he is an FAA licensed technician and has years of experience working on Teledyne Continental aircraft enginesHe has experience working on Cirrus aircraft as we have had this technician perform work on several other Cirrus aircraft that are based at that airportHe had already been working with you on this issue and with our advice, this was the most cost and time effective solution to the issueWhen you returned to the area and I was able to speak with you and we discussed the concerns you hadAt that time I apologized to the fact that you were upset and explained the reasoning behind our decisionsI also offered to continue working with you on this problem and had also made an offer to discount the expenses in an effort to further show our willingness to gain your satisfactionLater that day I made arrangements to have a ferry pilot relocate the aircraft to RYVI made several attempts to contact you for your approval, but a return call was never madeWe later found out that you had the work performed elsewhere and the part that we ordered for your aircraft was installed by themSince you did not return the part, we billed you for itBecause you had initially approved the work in Fond du Lac to be performed by their technician and we did not have any objection from you to that, we saw no reason that he shouldn’t perform the workResolution:An apology has already been madeAs a further act of good business practice I will drop the charge for the part, but will not be responsible for any charges from Fond du LacResponded by: [redacted] Vice President of Technical Services River Drive Watertown, WI
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Although I do accept the fact that the company has decided to drop their charge of the aircraft part, I continue to be extremely disappointed by Wisconsin Aviation's attitude towards safety as well as their overall customer service The information that [redacted] supplied in his reply is outright and dishonest ***, the mechanic at Fond Du Lac, admitted readily to myself that he had absolutely no experience working on Cirrus aircraft It is also frustrating that [redacted] took a quote out of context that I sent in an email, when the last sentence in that very same email indicated my desire to have a Wisconsin Aviation Cirrus-certified mechanic travel to the aircraft to trouble shoot the problem I feel that if I had continued to let this company work on my aircraft it would have resulted in harm to the aircraft and possibly bodily harm to myself or any of my passengers Also, having a mechanic who was not qualified to work on my type of aircraft also potentially could cause an issue of my Cirrus no longer being considered air-worthy This could represent serious legal ramifications Please see the website link from an AOPA article on this very issue: http://www.aopa.org/News-and-Video/All-News/2015/January/Pilot/1501p_counselI have no qualms in admitting that I will never allow this company to work on any of my airplanes, and I hope that by bringing my complaints to the attention of the Revdex.com that other customers will be spared the dangerous and disrespectful business ethics of Wisconsin Aviation Regards, [redacted]
This letter is in response to the complaint against Wisconsin Aviation to the Revdex.com, Case # [redacted] You contacted us with a request to find the fault with the problem you were having with your aircraftAs mentioned, you placed a called to us after hours but did not speak to the managerYou also sent an email requesting our assistance and advice on how to proceedAs stated in your email you were out of phone service and limited e-mail serviceThis email did not state that you did not want the technician at Fond du Lac to work on your aircraft; it stated that you had this technician looking into this issue and asked us to assist you in resolving the problem because of your absence and our experience with Cirrus aircraftYour e-mail asked: “what would you suggest to do here?” We contacted this technician to perform additional troubleshooting as he is an FAA licensed technician and has years of experience working on Teledyne Continental aircraft enginesHe has experience working on Cirrus aircraft as we have had this technician perform work on several other Cirrus aircraft that are based at that airportHe had already been working with you on this issue and with our advice, this was the most cost and time effective solution to the issueWhen you returned to the area and I was able to speak with you and we discussed the concerns you hadAt that time I apologized to the fact that you were upset and explained the reasoning behind our decisionsI also offered to continue working with you on this problem and had also made an offer to discount the expenses in an effort to further show our willingness to gain your satisfactionLater that day I made arrangements to have a ferry pilot relocate the aircraft to RYVI made several attempts to contact you for your approval, but a return call was never madeWe later found out that you had the work performed elsewhere and the part that we ordered for your aircraft was installed by themSince you did not return the part, we billed you for itBecause you had initially approved the work in Fond du Lac to be performed by their technician and we did not have any objection from you to that, we saw no reason that he shouldn’t perform the workResolution:An apology has already been madeAs a further act of good business practice I will drop the charge for the part, but will not be responsible for any charges from Fond du LacResponded by: [redacted] Vice President of Technical Services River Drive Watertown, WI
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Although I do accept the fact that the company has decided to drop their charge of the aircraft part, I continue to be extremely disappointed by Wisconsin Aviation's attitude towards safety as well as their overall customer service The information that [redacted] supplied in his reply is outright and dishonest ***, the mechanic at Fond Du Lac, admitted readily to myself that he had absolutely no experience working on Cirrus aircraft It is also frustrating that [redacted] took a quote out of context that I sent in an email, when the last sentence in that very same email indicated my desire to have a Wisconsin Aviation Cirrus-certified mechanic travel to the aircraft to trouble shoot the problem I feel that if I had continued to let this company work on my aircraft it would have resulted in harm to the aircraft and possibly bodily harm to myself or any of my passengers Also, having a mechanic who was not qualified to work on my type of aircraft also potentially could cause an issue of my Cirrus no longer being considered air-worthy This could represent serious legal ramifications Please see the website link from an AOPA article on this very issue: http://www.aopa.org/News-and-Video/All-News/2015/January/Pilot/1501p_counselI have no qualms in admitting that I will never allow this company to work on any of my airplanes, and I hope that by bringing my complaints to the attention of the Revdex.com that other customers will be spared the dangerous and disrespectful business ethics of Wisconsin Aviation Regards, [redacted]