This is in response to claim # [redacted] that we received from the Revdex.com on Friday, January 23, Mr [redacted] emailed in a complaint letter regarding our Airport Express service which I chose to personally respond to via a phone call as opposed to an impersonal email Mr [redacted] missed our 11:AM departure from Goerke's Corners on January 5th, and claims our driver intentionally (he uses the word "vindictive") left him behind Here are the facts of this event: 1) Our driver did stop for approximately one minute and did pianother passenger Our drivers have hand held ticket machines and in this case the driver even printed a ticket for this passenger We have on board GPS reports and a time on the ticket to show our driver did stop Yes, it may have only been for approximately minute, but had Mr [redacted] been waiting outside, or moved quicker when he saw the bus, or in the bus shelter that is on-site at Goerke's Corners to protect people from the elements (as the passenger used that did get on the bus), Mr [redacted] would not have missed the bus Mr [redacted] does admit in his complaint to the Revdex.com and in our phone call that the bus did in fact stop and pia passenger2) Because Mr [redacted] was not at the stop and got out of his car slower than needed, the bus driver never saw Mr [redacted] Our buses are large foot vehicles with diesel engines and it can be very difficult to hear car horns or see people from a distance It is evident that, unfortunately, our driver did not hear or see Mr [redacted] , but this was not intentional as Mr [redacted] claims As we say internally, "we are in the people pibusiness and not the people drive by business." In this case, our driver did not piMr [redacted] because he was not at the bus shelter (which offers some protection from the weather), although another customer did use the shelter and did get on the bus Upon pulling away, just because the driver slightly slowed down does not mean the driver saw him That is being very presumptuous Driving a foot motor coach takes extreme skill and there can be a variety of reasons why a driver may slow slightly3) Mr [redacted] could have left at least piece of luggage in the bus shelter to alert our driver that someone was waiting in a car He did not do that and admits that Keep in mind that this is a large parking lot with capacity of up to parked cars, so it can be difficult to see people in or by their cars I am not sure how leaving a bag at a bus shelter feet away from his car where he said he had a clear view has serious safety ramifications as he claims, but that is of little significance for this complaint4) The 11:AM bus that Mr [redacted] chose to take has a scheduled arrival of1:PM at O'Hare As stated on our website and in printed materials; we recommend that you arrive at the airport at least (2) hours prior to any domestic departure time, and (3) three hours prior to any international departure time Please allow additional time during bad weather conditions or during highway construction periods We make these recommendations due to the inherent travel problems that can and do occur to anyone that travels by any mode of transportation Note there is extensive construction in Milwaukee on I-on which our route travels, and in early January we can and do have bad weather In this case, Mr [redacted] only left hour of lead time upon arrival at O'Hare leaving him few alternatives should he experience any type of travel problems Therefore, he chose to take a taxi all the way to O'Hare knowing he had little wiggle room He could have taken an earlier bus (we have hourly departures from some stops) which would have made it easier for him to handle any travel issues without the need of a taxi We have buses arriving at O'Hare at 11:AM and 12:PM daily5) This event happened on a Monday morning during business hours After Mr [redacted] missed the bus, his dad drove him to Barnes and Noble at Brookfield Square where he choose to take a taxi all the way to O'Hare Mr [redacted] had things he could have done regarding him hiring a taxi #1-he could have called into our offices and explained his situation and asked what we can do to help him We are fully staffed at 11:AM on Mondays Specifically he did not call in for any type of authorization from our company in advance to pay for his taxi He choose to take a taxi all the way to O'Hare and just assumed were going to pay him back In the interest of good customer service, although it was no fault of ours that he missed the bus as noted above, there were far less expensive alternatives we could have provided for Mr [redacted] had he attempted to contact us before he hired the taxi which he clearly expected us to pay at the time he hired the taxi Again, in the interest of customer service, in past issues we have been known to send our own smaller company vehicles to pipoints where customers may be stranded and given customers personal rides to handle the situation In most cases our solution was quicker than a taxi, and in all cases, was a less expensive alternative We were never given the opportunity to handle the issue at the time it happened #2-Mr [redacted] could have taken the taxi to meet up with the bus he missed at other stops we make on the way to O'Hare including Mitchell Airport and the Iron Skillet/Petro Station in Sturtevant, WI I am unclear how a driver pulling away from a bus stop after a minute stop constitutes making a driver "highly dangerous" as Mr [redacted] claims In both of the cases I mentioned, the solutions were far less expensive than the one Mr [redacted] choose on this ownWe also note on our website and on printed material; We are not responsible for errors in schedule, damage suffered from late arrivals or departures, failure to make connections, nor situations beyond our controlAs stated above, I did personally talk to Mr [redacted] for approximately minutes on Friday, June 16th, at PM (CST) Mr [redacted] explained that he has used our service multiple times over past years, and in fact, usually around Thanksgiving and Christmas and has not had any problems in the past I did apologize that he missed our bus, but based on the reasons listed above I did not believe a taxi refund was appropriate based on the facts above and that consumers in general have a responsibility to follow business' policies which he did not do As a past satisfied customer and in the interest of good customer service, I did tell him that I was going to send him complimentary round-trip tickets between Waukesha and O'Hare to try our service again, as I told him I want to give him a better experience like he has been used to the next time he travels with us The value of the tickets is $(each round-trip is $59) and the tickets can be used at any time, on any day, by anyone (they are not name specific), and never expire In fact he can give or sell them to someone else, if he would like The tickets were sent out Tuesday, January 20th, with an a handwritten apology about missing the bus on a note card I could not send them on Monday, January 19th, since there was no mail service in honor of the Martin Luther King Day holiday Keep in mind that Mr [redacted] did not make an advance ticket purchase, so he would have spent $on a one-way ticket had he taken our bus In essence he was prepared to pay $and the taxi ride was, therefore, an additional $out of his pocket, not the $as he demandsMr [redacted] flat out said no to the tickets and demanded we pay for the taxi There was no other solution, compromise, or alternative offered by Mr [redacted] He demands we pay for the taxi and nothing less as he stated that we are a big company, and $means nothing to our company However, that argument is irrelevantMr [redacted] states that he is fearful to ride our bus again due to the issue possibly happening again That is certainly up to Mr [redacted] to feel however he wants, but the issue would not happen again if he were to ride our service by following the policies we prescribe for our customersIn summary, on behalf of our company we believe in the interest of good customer service, the round-trip tickets sent with my apology in the note card that was included are more than fair considering we were not at fault (the bus was there and did pianother rider), as the customer was at fault for not being at the bus stop as another passenger clearly was, and because the customer made no attempt to work with us to help with the situation as it happened Basically our bus was at Goerke's Corners for minute, did stop and piand ticket a customer and because Mr [redacted] was not at the passenger loading area, missed the bus In addition, Mr [redacted] then made no attempt to contact our company, but rather chose on his own to take a taxi (assuming we would pay after the fact) with no authorization that we would pay the taxi or communication with the company to help resolve the situation as it was happening It was only after arriving in O'Hare, and then on to his final destination, that Mr [redacted] did indeed contact us by emailing a letter to us demanding $to pay for his taxi rideHaving given over million rides with only complaints over the last years, we do value our present A+ rating at the Revdex.com because we are a company that values our customers over our years of existence because we do the right thing In this case, even though it is no fault of our own, we believe we are doing the right thing having sent complimentary round-trip tickets to Mr [redacted] for future use valued at $(in reality he spent $more than he planned) as a good will gesture in the best interest in customer servicePlease feel free to contact me should you have further questionsSincerely, [redacted] President Wisconsin Coach Lines/Coach USA Milwaukee [redacted] *** [redacted] *** [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below *** from Coach USA refused to take responsibility for extreme wrong-doingThis is NOT an issue that would have been resolved by taking an earlier bus or leaving my bags unattended (!!!)It is an issue regarding a poorly behaved and unprofessional driver who arrived late, waited less than minute, then drove off hastily while I was in clear sightI became sick after this event from chasing the bus in negative temperatures I am deeply saddened that a company which I have used and enjoyed for many years would not only refuse to compensate me for this reckless experience, but argue that I was in fact the one the wrong for not following riding recommendations UNACCEPTABLE Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The issue is about a VINDICTIVE bus driver whose act of UNPROFESSIONAL behavior resulted in my becoming sick and putting my family through considerable stress. [redacted] 's behavior in regards to this incident -- somehow trying to show that its outcome was the result of my wrong doing -- is outrageous. Shame on him. Let it be known to the population of viewers on BBB what happened me on that morning. In fact, *** should know that I am making a great effort at this time to spread the word of this incident around the web. Perhaps others will remember in the future that doing such things as leaving their bags unattended at bus stops in negative temperatures will cause bus drivers to act professionally. Regards, [redacted]
Hello This is in response to complaint # [redacted] , where a customer complaint has been filed stating we were minutes later than our scheduled arrival time on our Summerfest shuttle service which caused the customer to arrive minute late for the minute "Big Bang" fireworks show.Wisconsin Coach Lines runs a special shuttle from Waukesha County to Summerfest for the days of the festival We have been doing this for over years There is a posted schedule with service every minutes Buses start at the Nagawaukee Park (I-& Hwy 83), then proceed to the Meadowbrook Park and Ride (I-& Hwy G) and piminutes later; then to Eble Park Ice Arena on Bluemound Rdand piminutes later; and then to the Goerke’s Corners Park and Ride (I-& Barker Rd.) and piminutes later The bus then proceeds to Summerfest with a approximate drop-off time of minutes after departure from Goerkes’ Corners A copy of our schedule which is also posted on our website is attached to this email Depending on other buses being available, or should a bus fill to or over-capacity at any stop, the bus may be sent straight to Summerfest and not make all the stops The stopping of the bus at multiple locations is a traditional type of bus route concept used by a majority of bus systems We have run this service with multiple stops since its’ inception If Ms [redacted] travelled with us in the past where the bus did not make additional stops, then the buses she was on must have been at close to, or full capacity, and we also had additional buses available at that time to serve the other park and rides.Note that standing room on buses is completely legal and a common practice of all bus operators (including the Milwaukee County Transit System) that are running service to Summerfest due to the popularity of bus service to Summerfest, and in fact is standard practice on public transit systems in large metropolitan cities such as Chicago, Detroit, New York and Boston just to name a few Fortunately with how we operate we rarely have standing room.The “Big Bang” fireworks, a Summerfest tradition on the first night of Summerfest, were unfortunately postponed this year from Wednesday, June 28th (the first night of Summerfest) to Thursday, June 29th due to heavy rain and storms on the evening of June 28th The Big Bang fireworks started at 9:PM that evening which I have verified with officials at Summerfest Ms [redacted] chose to ride our last departure of the evening at 8:PM, with an approximate arrival time of 9:PM, after completing stops at the Meadowbrook Park & Ride, Eble Park Ice Arena, and Goerkes’ Corners The bus did arrive at 9:PM (minutes later than the approximate arrival time) and minute after the start of the minute firework show that was moved to Thursday The bus arrived late due to traffic near Summerfest where a City of Milwaukee Police Officer directing traffic into the bus area was severely hit by a “hit and run” motorist a bit earlier and caused delays for bus arrivals We do say on our schedule (see attached) and on our website, “That times may vary due to construction and traffic delays.” We also say, “Please plan your trip to Summerfest to account for possible construction and/or traffic delays." Note that we offer service every minutes, with departures earlier than 8:PM, such as 7:PM and 7:PM Our adult price is $one-way, which is $round-trip for this economical service between Waukesha County and the Lakefront.In this case, had Ms [redacted] called in and asked which bus departure she should take to see the fireworks, we would have recommended our 7:PMor 7:PM departure per our statement on our brochure We do not believe arriving later is advertising or making multiple stops is advertising Multiple stops for a route is common practice, and we clearly note that buses can be delayed or run behind schedule Our service has grown significantly over the years due to the great service we offer Yes, many of our buses can arrive late due to traffic and many other factors out of our control, as we state, as that is why over 99% of our customers plan their bus departure time accordingly We believe our riders have a responsibility to plan their trips accordingly and factor in possible delays We deliver safe and economical service for $each way.Although we do not believe we have any fault in this complaint, in the interest of good customer service, we will refund the fare to Summerfest ($5) as that is the trip that is the source of her complaint She has no complaint with the return trip We are processing a check for $(riders x $one-way, per rider) this week, which will be mailed to Ms [redacted] in approximately to business days.Sincerely, [redacted] PresidentWisconsin Coach Lines/Coach USA MilwaukeeArcadian Ave.Waukesha, WI 53186(262)-542-8861, ext, 140www.wisconsincoach.com
Fortunately on 11/21/the customer finally made contact with us and we have resolved the matter with the customer and refund her bus ticket money This matter can be closedIf you have any questions, please feel free to contact meSincerely, [redacted] President Wisconsin Coach Lines/Coach USA Milwaukee Arcadian AveWaukesha, WI (262)-542-8861, ext, www.wisconsincoach.com
I took coach lines from mke to ord
worst experience
missed my flight and spent 100 $(stay in hotel ,uber ) because of coach lines
most important they ruined my plans and wasted my time ,missed an important day
very rude staff
5:40 pm shuttle service started around 7:00 pm
no intimation nothing ,just we have to wait outside in negative temp
I want my money back 3 times what I spent for wasting my time and putting me in such a situation
This is in response to claim # [redacted] that we received from the Revdex.com on Friday, January 23, Mr [redacted] emailed in a complaint letter regarding our Airport Express service which I chose to personally respond to via a phone call as opposed to an impersonal email Mr [redacted] missed our 11:AM departure from Goerke's Corners on January 5th, and claims our driver intentionally (he uses the word "vindictive") left him behind Here are the facts of this event: 1) Our driver did stop for approximately one minute and did pianother passenger Our drivers have hand held ticket machines and in this case the driver even printed a ticket for this passenger We have on board GPS reports and a time on the ticket to show our driver did stop Yes, it may have only been for approximately minute, but had Mr [redacted] been waiting outside, or moved quicker when he saw the bus, or in the bus shelter that is on-site at Goerke's Corners to protect people from the elements (as the passenger used that did get on the bus), Mr [redacted] would not have missed the bus Mr [redacted] does admit in his complaint to the Revdex.com and in our phone call that the bus did in fact stop and pia passenger2) Because Mr [redacted] was not at the stop and got out of his car slower than needed, the bus driver never saw Mr [redacted] Our buses are large foot vehicles with diesel engines and it can be very difficult to hear car horns or see people from a distance It is evident that, unfortunately, our driver did not hear or see Mr [redacted] , but this was not intentional as Mr [redacted] claims As we say internally, "we are in the people pibusiness and not the people drive by business." In this case, our driver did not piMr [redacted] because he was not at the bus shelter (which offers some protection from the weather), although another customer did use the shelter and did get on the bus Upon pulling away, just because the driver slightly slowed down does not mean the driver saw him That is being very presumptuous Driving a foot motor coach takes extreme skill and there can be a variety of reasons why a driver may slow slightly3) Mr [redacted] could have left at least piece of luggage in the bus shelter to alert our driver that someone was waiting in a car He did not do that and admits that Keep in mind that this is a large parking lot with capacity of up to parked cars, so it can be difficult to see people in or by their cars I am not sure how leaving a bag at a bus shelter feet away from his car where he said he had a clear view has serious safety ramifications as he claims, but that is of little significance for this complaint4) The 11:AM bus that Mr [redacted] chose to take has a scheduled arrival of1:PM at O'Hare As stated on our website and in printed materials; we recommend that you arrive at the airport at least (2) hours prior to any domestic departure time, and (3) three hours prior to any international departure time Please allow additional time during bad weather conditions or during highway construction periods We make these recommendations due to the inherent travel problems that can and do occur to anyone that travels by any mode of transportation Note there is extensive construction in Milwaukee on I-on which our route travels, and in early January we can and do have bad weather In this case, Mr [redacted] only left hour of lead time upon arrival at O'Hare leaving him few alternatives should he experience any type of travel problems Therefore, he chose to take a taxi all the way to O'Hare knowing he had little wiggle room He could have taken an earlier bus (we have hourly departures from some stops) which would have made it easier for him to handle any travel issues without the need of a taxi We have buses arriving at O'Hare at 11:AM and 12:PM daily5) This event happened on a Monday morning during business hours After Mr [redacted] missed the bus, his dad drove him to Barnes and Noble at Brookfield Square where he choose to take a taxi all the way to O'Hare Mr [redacted] had things he could have done regarding him hiring a taxi #1-he could have called into our offices and explained his situation and asked what we can do to help him We are fully staffed at 11:AM on Mondays Specifically he did not call in for any type of authorization from our company in advance to pay for his taxi He choose to take a taxi all the way to O'Hare and just assumed were going to pay him back In the interest of good customer service, although it was no fault of ours that he missed the bus as noted above, there were far less expensive alternatives we could have provided for Mr [redacted] had he attempted to contact us before he hired the taxi which he clearly expected us to pay at the time he hired the taxi Again, in the interest of customer service, in past issues we have been known to send our own smaller company vehicles to pipoints where customers may be stranded and given customers personal rides to handle the situation In most cases our solution was quicker than a taxi, and in all cases, was a less expensive alternative We were never given the opportunity to handle the issue at the time it happened #2-Mr [redacted] could have taken the taxi to meet up with the bus he missed at other stops we make on the way to O'Hare including Mitchell Airport and the Iron Skillet/Petro Station in Sturtevant, WI I am unclear how a driver pulling away from a bus stop after a minute stop constitutes making a driver "highly dangerous" as Mr [redacted] claims In both of the cases I mentioned, the solutions were far less expensive than the one Mr [redacted] choose on this ownWe also note on our website and on printed material; We are not responsible for errors in schedule, damage suffered from late arrivals or departures, failure to make connections, nor situations beyond our controlAs stated above, I did personally talk to Mr [redacted] for approximately minutes on Friday, June 16th, at PM (CST) Mr [redacted] explained that he has used our service multiple times over past years, and in fact, usually around Thanksgiving and Christmas and has not had any problems in the past I did apologize that he missed our bus, but based on the reasons listed above I did not believe a taxi refund was appropriate based on the facts above and that consumers in general have a responsibility to follow business' policies which he did not do As a past satisfied customer and in the interest of good customer service, I did tell him that I was going to send him complimentary round-trip tickets between Waukesha and O'Hare to try our service again, as I told him I want to give him a better experience like he has been used to the next time he travels with us The value of the tickets is $(each round-trip is $59) and the tickets can be used at any time, on any day, by anyone (they are not name specific), and never expire In fact he can give or sell them to someone else, if he would like The tickets were sent out Tuesday, January 20th, with an a handwritten apology about missing the bus on a note card I could not send them on Monday, January 19th, since there was no mail service in honor of the Martin Luther King Day holiday Keep in mind that Mr [redacted] did not make an advance ticket purchase, so he would have spent $on a one-way ticket had he taken our bus In essence he was prepared to pay $and the taxi ride was, therefore, an additional $out of his pocket, not the $as he demandsMr [redacted] flat out said no to the tickets and demanded we pay for the taxi There was no other solution, compromise, or alternative offered by Mr [redacted] He demands we pay for the taxi and nothing less as he stated that we are a big company, and $means nothing to our company However, that argument is irrelevantMr [redacted] states that he is fearful to ride our bus again due to the issue possibly happening again That is certainly up to Mr [redacted] to feel however he wants, but the issue would not happen again if he were to ride our service by following the policies we prescribe for our customersIn summary, on behalf of our company we believe in the interest of good customer service, the round-trip tickets sent with my apology in the note card that was included are more than fair considering we were not at fault (the bus was there and did pianother rider), as the customer was at fault for not being at the bus stop as another passenger clearly was, and because the customer made no attempt to work with us to help with the situation as it happened Basically our bus was at Goerke's Corners for minute, did stop and piand ticket a customer and because Mr [redacted] was not at the passenger loading area, missed the bus In addition, Mr [redacted] then made no attempt to contact our company, but rather chose on his own to take a taxi (assuming we would pay after the fact) with no authorization that we would pay the taxi or communication with the company to help resolve the situation as it was happening It was only after arriving in O'Hare, and then on to his final destination, that Mr [redacted] did indeed contact us by emailing a letter to us demanding $to pay for his taxi rideHaving given over million rides with only complaints over the last years, we do value our present A+ rating at the Revdex.com because we are a company that values our customers over our years of existence because we do the right thing In this case, even though it is no fault of our own, we believe we are doing the right thing having sent complimentary round-trip tickets to Mr [redacted] for future use valued at $(in reality he spent $more than he planned) as a good will gesture in the best interest in customer servicePlease feel free to contact me should you have further questionsSincerely, [redacted] President Wisconsin Coach Lines/Coach USA Milwaukee [redacted] *** [redacted] *** [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below *** from Coach USA refused to take responsibility for extreme wrong-doingThis is NOT an issue that would have been resolved by taking an earlier bus or leaving my bags unattended (!!!)It is an issue regarding a poorly behaved and unprofessional driver who arrived late, waited less than minute, then drove off hastily while I was in clear sightI became sick after this event from chasing the bus in negative temperatures I am deeply saddened that a company which I have used and enjoyed for many years would not only refuse to compensate me for this reckless experience, but argue that I was in fact the one the wrong for not following riding recommendations UNACCEPTABLE Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The issue is about a VINDICTIVE bus driver whose act of UNPROFESSIONAL behavior resulted in my becoming sick and putting my family through considerable stress. [redacted] 's behavior in regards to this incident -- somehow trying to show that its outcome was the result of my wrong doing -- is outrageous. Shame on him. Let it be known to the population of viewers on BBB what happened me on that morning. In fact, *** should know that I am making a great effort at this time to spread the word of this incident around the web. Perhaps others will remember in the future that doing such things as leaving their bags unattended at bus stops in negative temperatures will cause bus drivers to act professionally. Regards, [redacted]
Hello This is in response to complaint # [redacted] , where a customer complaint has been filed stating we were minutes later than our scheduled arrival time on our Summerfest shuttle service which caused the customer to arrive minute late for the minute "Big Bang" fireworks show.Wisconsin Coach Lines runs a special shuttle from Waukesha County to Summerfest for the days of the festival We have been doing this for over years There is a posted schedule with service every minutes Buses start at the Nagawaukee Park (I-& Hwy 83), then proceed to the Meadowbrook Park and Ride (I-& Hwy G) and piminutes later; then to Eble Park Ice Arena on Bluemound Rdand piminutes later; and then to the Goerke’s Corners Park and Ride (I-& Barker Rd.) and piminutes later The bus then proceeds to Summerfest with a approximate drop-off time of minutes after departure from Goerkes’ Corners A copy of our schedule which is also posted on our website is attached to this email Depending on other buses being available, or should a bus fill to or over-capacity at any stop, the bus may be sent straight to Summerfest and not make all the stops The stopping of the bus at multiple locations is a traditional type of bus route concept used by a majority of bus systems We have run this service with multiple stops since its’ inception If Ms [redacted] travelled with us in the past where the bus did not make additional stops, then the buses she was on must have been at close to, or full capacity, and we also had additional buses available at that time to serve the other park and rides.Note that standing room on buses is completely legal and a common practice of all bus operators (including the Milwaukee County Transit System) that are running service to Summerfest due to the popularity of bus service to Summerfest, and in fact is standard practice on public transit systems in large metropolitan cities such as Chicago, Detroit, New York and Boston just to name a few Fortunately with how we operate we rarely have standing room.The “Big Bang” fireworks, a Summerfest tradition on the first night of Summerfest, were unfortunately postponed this year from Wednesday, June 28th (the first night of Summerfest) to Thursday, June 29th due to heavy rain and storms on the evening of June 28th The Big Bang fireworks started at 9:PM that evening which I have verified with officials at Summerfest Ms [redacted] chose to ride our last departure of the evening at 8:PM, with an approximate arrival time of 9:PM, after completing stops at the Meadowbrook Park & Ride, Eble Park Ice Arena, and Goerkes’ Corners The bus did arrive at 9:PM (minutes later than the approximate arrival time) and minute after the start of the minute firework show that was moved to Thursday The bus arrived late due to traffic near Summerfest where a City of Milwaukee Police Officer directing traffic into the bus area was severely hit by a “hit and run” motorist a bit earlier and caused delays for bus arrivals We do say on our schedule (see attached) and on our website, “That times may vary due to construction and traffic delays.” We also say, “Please plan your trip to Summerfest to account for possible construction and/or traffic delays." Note that we offer service every minutes, with departures earlier than 8:PM, such as 7:PM and 7:PM Our adult price is $one-way, which is $round-trip for this economical service between Waukesha County and the Lakefront.In this case, had Ms [redacted] called in and asked which bus departure she should take to see the fireworks, we would have recommended our 7:PMor 7:PM departure per our statement on our brochure We do not believe arriving later is advertising or making multiple stops is advertising Multiple stops for a route is common practice, and we clearly note that buses can be delayed or run behind schedule Our service has grown significantly over the years due to the great service we offer Yes, many of our buses can arrive late due to traffic and many other factors out of our control, as we state, as that is why over 99% of our customers plan their bus departure time accordingly We believe our riders have a responsibility to plan their trips accordingly and factor in possible delays We deliver safe and economical service for $each way.Although we do not believe we have any fault in this complaint, in the interest of good customer service, we will refund the fare to Summerfest ($5) as that is the trip that is the source of her complaint She has no complaint with the return trip We are processing a check for $(riders x $one-way, per rider) this week, which will be mailed to Ms [redacted] in approximately to business days.Sincerely, [redacted] PresidentWisconsin Coach Lines/Coach USA MilwaukeeArcadian Ave.Waukesha, WI 53186(262)-542-8861, ext, 140www.wisconsincoach.com
Fortunately on 11/21/the customer finally made contact with us and we have resolved the matter with the customer and refund her bus ticket money This matter can be closedIf you have any questions, please feel free to contact meSincerely, [redacted] President Wisconsin Coach Lines/Coach USA Milwaukee Arcadian AveWaukesha, WI (262)-542-8861, ext, www.wisconsincoach.com
I took coach lines from mke to ord
worst experience
missed my flight and spent 100 $(stay in hotel ,uber ) because of coach lines
most important they ruined my plans and wasted my time ,missed an important day
very rude staff
5:40 pm shuttle service started around 7:00 pm
no intimation nothing ,just we have to wait outside in negative temp
I want my money back 3 times what I spent for wasting my time and putting me in such a situation