Wisconsin Glass Plus, Inc. Reviews (1)
Wisconsin Glass Plus, Inc. Rating
Description: Glass - Plate and Window, Windows - Repairing, Windows - Installation & Service, Windows
Address: 214 Water Street, Waupaca, Wisconsin, United States, 54981-1237
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Review: Arrangements were made to bring car in for replacement of back quarter window and windshield. Waited one week to get an appointment. Was asked to have car at New London by 8 AM but didn't open until 9 AM. Indicated I would be across the street at McDonalds and to call when repair was completed, which I knew could be all day. At 3:30 received a call that the wrong part was ordered and repair could not be done. Asked to return and reschedule for the next week. Did ask for discount or consideration due to repairs not being completed that day. Supervisor called me next day and said he would reschedule appointment but I would have to pay in cash or money order upfront so "people like me" can't be trusted to pay their bill. I indicated I preferred credit card or check as was previous arrangement but was told cash only as they wanted no liability in this repair. I canceled appointment and relationship with Glass Plus, New London and Waupaca as these business practices were all questionable.Desired Settlement: Staff do not talk with or coordinate with each other as to arrangements made and work must not be substandard if credit card or bank check nonpayment is a worry for this company.
Business
Response:
The customer has left out several important details. She was already given a break in the price etc. for what we call economy service.