Wisconsin Heating & Cooling Pros LLC

Ms*** originally purchased a Goodman Central AirConditioning Unit on 6/18/2007, from Indoor Air Quality SpecialistsWith this purchase came a GoodCarewarranty plan (see attached), which we have dated and signed by Ms***.Written in the Terms and Conditions in the GoodCare agreement
is thepurchaser’s responsibility clauseIn this clause it plainly states thepurchaser is required to pay the cost of any service call requested todemonstrate or confirm the proper operation of the product(s), or to correct animproper installation, or to correct malfunctions in the product(s) in a mannernot prescribed by, or cautioned against in the Goodman Operating andInstallation InstructionsIt is further stated that the owner is responsiblefor any care and maintenance including but not limited to cleaningevaporator or condenser coils, drain, burners or heat exchangers, lubricationadjustments, and filter maintenance When Ms*** had the motor replaced on6/18/2010, we charged her only for the trip $($59.95+tax) as allowedper the terms and conditions. On6/9/we dispatched a technician to diagnose the problem Ms*** washaving, it was found to be missing the electrical pull switch (not covered bywarranty), we did assess a $trip charge to that service call and she paidfor the new service disconnectElectrical pull switches are not part of theunit, Ms***’s was missing from a theft In regards to our 24/dispatcher, Ms.***’s call was answered at 5:37pm on 9/1/We requested she callback in the morning so we would be able to access our service records in herfile and handle the problem accordinglyOur dispatcher called back 9/2/at8:15am, he was trying to take down the pertinent information and Ms***became unreasonable, not allowing our dispatcher time to write down anyinformation, that she should not have to continue to pay for service calls, andthat her air conditioning unit is faulty Tell us why here