Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Ms [redacted] , I can not accept the response from Wisconsin Homes Clearly poor or non existent communication has led us to this point I do not claim Wisconsin Homes has not provided a very high quality product, we are very satisfied with the end resultand we understand mistakes are made along the way in any construction project I personally have over years experience in electrical distribution line construction and served as my own expeditor in the construction of our single family residence some years ago Our contention is we did not receive what we paid for The initial offer to purchase included our funding in full, all upgrades, at the time change orders were accepted-pre closing We met that contract agreement which included the patio door stated in writing, in the change order Hardly an accommodation on the part of Wisconsin Homes but indeed an assumption on our part they would provide the product we paid for We were indeed charged the price quoted by Wisconsin Homes in the order to do work on the patio door for in the contract it clearly stated "Pella door" Distortion of some facts mentioned in Mr***'s response is also very concerning to us Gang box sizes in the bedrooms were roughed in to accommodate multiple switches Pole switches were installed, but no wire pulled to one switch in each bedroom, cover plates installed - we assumed everything is complete at the walk through- this is a builder error and misleading to the consumer, just as it would be if I ran a project to provide electrical distribution to a company and then not provide the final energization I am held accountable for that The shelving issue arose due to the real estate agency showing the model (at the time we were looking)that had wood shelves and we questioned the misleading of information after Wisconsin Homes accepted our offer to purchaseWe were not communicated with as to how that was resolved as well as the cabinet issue mentioned in the utility room Nick(s) in the rail were marked with blue painter tape by one of Mr***'s sub contractors PRIOR to carpet installation as he failed to accurately mention he kicked the carpet installer off the job initially due to poor communication between himself and his listing real estate agency We paid another site charge for the carpet installer and did not invoice Wisconsin Homes And no one has contacted us regarding the repair of the stairway railing and I can provide our voice message log and phone records for the last two months to verify that no one has contacted us to set up a time to repair the railing Apparently disagreeing with distorted facts is threatening or abusive to Wisconsin Homes We did make a mistake when identifying a potential smoke alarm problem Wisconsin Homes did not communicate back to us they were charged $for that As part of a final resolution to our issue with Wisconsin Homes should they pay all charges or make repairs for their mistakes in our initial complaint, I will reimburse them for our mistake I will continue to attempt to resolve all issues by communication-I encourage Wisconsin Homes to do the same for this issue will not go away by ignoring or refusing to communicate Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Ms [redacted] , I can not accept the response from Wisconsin Homes Clearly poor or non existent communication has led us to this point I do not claim Wisconsin Homes has not provided a very high quality product, we are very satisfied with the end resultand we understand mistakes are made along the way in any construction project I personally have over years experience in electrical distribution line construction and served as my own expeditor in the construction of our single family residence some years ago Our contention is we did not receive what we paid for The initial offer to purchase included our funding in full, all upgrades, at the time change orders were accepted-pre closing We met that contract agreement which included the patio door stated in writing, in the change order Hardly an accommodation on the part of Wisconsin Homes but indeed an assumption on our part they would provide the product we paid for We were indeed charged the price quoted by Wisconsin Homes in the order to do work on the patio door for in the contract it clearly stated "Pella door" Distortion of some facts mentioned in Mr***'s response is also very concerning to us Gang box sizes in the bedrooms were roughed in to accommodate multiple switches Pole switches were installed, but no wire pulled to one switch in each bedroom, cover plates installed - we assumed everything is complete at the walk through- this is a builder error and misleading to the consumer, just as it would be if I ran a project to provide electrical distribution to a company and then not provide the final energization I am held accountable for that The shelving issue arose due to the real estate agency showing the model (at the time we were looking)that had wood shelves and we questioned the misleading of information after Wisconsin Homes accepted our offer to purchaseWe were not communicated with as to how that was resolved as well as the cabinet issue mentioned in the utility room Nick(s) in the rail were marked with blue painter tape by one of Mr***'s sub contractors PRIOR to carpet installation as he failed to accurately mention he kicked the carpet installer off the job initially due to poor communication between himself and his listing real estate agency We paid another site charge for the carpet installer and did not invoice Wisconsin Homes And no one has contacted us regarding the repair of the stairway railing and I can provide our voice message log and phone records for the last two months to verify that no one has contacted us to set up a time to repair the railing Apparently disagreeing with distorted facts is threatening or abusive to Wisconsin Homes We did make a mistake when identifying a potential smoke alarm problem Wisconsin Homes did not communicate back to us they were charged $for that As part of a final resolution to our issue with Wisconsin Homes should they pay all charges or make repairs for their mistakes in our initial complaint, I will reimburse them for our mistake I will continue to attempt to resolve all issues by communication-I encourage Wisconsin Homes to do the same for this issue will not go away by ignoring or refusing to communicate Regards, [redacted]