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Wisconsin Hospitality Group Reviews (19)

I am pleased to report that Jason Harbison, our Director of Operations responsible for the restaurant at which the above-referenced matter originated, has spoken with Mr [redacted] and resolved the matter Attached please find our letter to you in this regard.Thank you again for bringing this to our attention.RE: Applebee’s Store No148, Beaver Dam, Wisconsin Revdex.com ID No [redacted] Dear Ms [redacted] Thank you for your letter dated October 2, 2015, in connection with the above-referenced matterOur Director of Operations for this restaurant (to whom the restaurant’s General Manager reports) has contacted Mr [redacted] on this day, apologized for the error by our employee, and confirmed that our company will refund Twelve Dollars ($12.00) pursuant to his requestOur Accounts Payable Department has been instructed to cut a check to Mr [redacted] which will occur at our next scheduled check run the week of October 12, Thank you and Mr [redacted] for bringing this issue to our attentionVery Truly Yours, [redacted]

He had placed an order on 7/online, his credit card came through as declinedWe tried on multiple occasions to contact this guest to see if he wanted to retry that card use a different card or pay cashWe do not proceed with the order and because we didnt hear back from him we cancelled the orderI do have the credit card report we run showing the card was declined, if you need it I can send over an attachmentI have no problem giving him a credit and probably would have if he had contacted me through the store[redacted] Wright RGM

Thank you for your letter dated July 14, 2015, in connection with the above-referenced matter. Our corporate office has attempted to contact Mr. [redacted] by phone, but wasunsuccessful. Our staff did, however, send an email to Mr. [redacted] apologizing for the inconvenience caused by the lack of... appropriate signage at the subject restaurant. Additionally,we sent to Mr. [redacted] trade certificates in the amount of Thirty Dollars ($30.00) valid at any Wisconsin Hospitality Group Pizza Hut restaurant.We hope that Mr. Imnan accepts our apology, uses the trade certificates mailed to him and look forward to providing him and his family with an outstanding dining experience.Very truly yours, [redacted] Chief Legal CounselApple Hospitality Group, LLCWisconsin Hospitality Group, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I'll accept a credit, and would have solved over the phone had I spoke to you. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am pleased to report that Jason Harbison, our Director of Operations responsible for the restaurant at which the above-referenced matter originated, has spoken with Mr. [redacted] and resolved the matter.  Attached please find our letter to you in this regard.Thank you again for bringing this to...

our attention.RE: Applebee’s Store No. 148, Beaver Dam, Wisconsin Revdex.com ID No. [redacted] Dear Ms. [redacted] Thank you for your letter dated October 2, 2015, in connection with the above-referenced matter. Our Director of Operations for this restaurant (to whom the restaurant’s General Manager reports) has contacted Mr. [redacted] on this day, apologized for the error by our employee, and confirmed that our company will refund Twelve Dollars ($12.00) pursuant to his request. Our Accounts Payable Department has been instructed to cut a check to Mr. [redacted] which will occur at our next scheduled check run the week of October 12, 2015. Thank you and Mr. [redacted] for bringing this issue to our attention. Very Truly Yours,  [redacted]

He had placed an order on 7/13 online, his credit card came through as declined. We tried on multiple occasions to contact this guest to see if he wanted to retry that card use a different card or pay cash. We do not proceed with the order and because we didnt hear back from him we cancelled the...

order. I do have the credit card report we run showing the card was declined, if you need it I can send over an attachment. I have no problem giving him a credit and probably would have if he had contacted me through the store.[redacted] Wright RGM

The Director of Operations, [redacted], has resolved this matter with the guest as follows:On March 12, Ms. [redacted] contacted Mr. [redacted] and apologized for the fact that no one had previously contacted him. Mr. [redacted] accepted her apology. He hasalso been issued a credit for $40.24 as he...

requested. If you have any questions, please let me know.Very Truly Yours,[redacted]

Thank you for your letter dated July 14, 2015, in connection with the above-referenced matter. Our corporate office has attempted to contact Mr. [redacted] by phone, but wasunsuccessful. Our staff did, however, send an email to Mr. [redacted] apologizing for the inconvenience caused by the lack of...

appropriate signage at the subject restaurant. Additionally,we sent to Mr. [redacted] trade certificates in the amount of Thirty Dollars ($30.00) valid at any Wisconsin Hospitality Group Pizza Hut restaurant.We hope that Mr. Imnan accepts our apology, uses the trade certificates mailed to him and look forward to providing him and his family with an outstanding dining experience.Very truly yours,[redacted]Chief Legal CounselApple Hospitality Group, LLCWisconsin Hospitality Group, LLC

Review: One night, I ordered pizza. The lady I talked to was very rude. I placed my order and I asked her for the total and she wouldn't give it to me. Then I asked her what she all had as my order and what she repeated back to me was correct. Then, once delivered I get the completely wrong order and the charged me more then I should have been charged.Desired Settlement: I would like a refund or some free coupons.

Business

Response:

Thank you for your letter dated May 5, 2014, in connection with the abovereferenced matter. Our Director of Operations for this restaurant (to whom the restaurant's General Manager reports) has attempted to contact Ms. [redacted] at least twice but to date has not been successful in reaching her. While we would like to be able to speak to Ms. [redacted] personally to deliver this message, we understand why she might not wish to speak with us directly.

Review: I ordered a pizza from this location online in March 2014. Since the online order form did not specify what kind of sauce the pizza had but I could only use my coupon online, I called after ordering to verify that it was ordered with the correct sauce. The phone rang for 30 mins before I called a different location with a different phone who told me that the pizza I ordered was incorrect.

I drove to the location while remaining on the phone, and went in to find the phone ringing at the checkout desk, and at least 6 employees walking past it ignoring it. I then had to wait for them to remake the pizza, and was offered no apology.

I contacted the headquarters with my complaint, and got a stock email saying that the "store leadership team" would contact me within 3 days. I waited almost a month and was never contacted. I informed headquarters again of my complaint and that I was never contacted, and never got a reply.

I have been in the location since, and the phone was ringing the entire time that I waited for my order. No effort has been made to apologize to me or resolve the issue.Desired Settlement: I would like a refund for the amount that I paid for my purchase, as well as a sincere apology for the horrible customer service.

A change in procedure would also be appropriate to avoid similar situations in the future.

Consumer

Response:

My complaint is against the location at

I have absolutely nothing good to say about this Pizza Hut. the wait times on orders are absolutely ridiculous. For one large pizza and breadsticks, the wait time was an hour and fifteen minutes. AFTER an hour and fifteen minutes the store called to say the pizza was JUST leaving. When I place an order at 4:45, there is no reason why it should just be leaving at 6. Everytime I have ordered food from this restaurant, it has arrived cold, made wrong and/or the drivers are incredibly rude... sometimes even under the influence. I have given them chance after chance, calling to complain and getting store credit and coupons from the manager(s)... however, even using these- the food still arrives late and cold. DO NOT ORDER FROM THIS PIZZA HUT.

Review: Well, Me and my wife went to Pizza Hut and ordered two pizza's on January 24th 2015. We got them and they seemed fine but after my wife got on her third and fourth slice my wife said they where "doughy" then my wife then got sick and then felt the full affect like two in the morning. So I called pizza hut to tell the manager about this and to see about getting my money back. I got a hold of the assistant manager and he told me he had to have the general manager do that and I was told he would call me but no one ever called me.Desired Settlement: Since this pizza hut refuse to own up and resolve this in a timely fashion I want double my money back. which would be $40.24 since the original amount was $20.12

Business

Response:

The Director of Operations, [redacted], has resolved this matter with the guest as follows:

Ordered a pizza online for delivery and this place took hours. Ordered at 9:30 p.m., system delivery confirmation was 10:37 p.m. At 11:00 I still didn't have my food. They expected me to pay for it. Unless you order carryout don't ever order delivery from this Pizza Hit. Ratchetness at its finest!

Review: On November 24, 2013, I purchased three pizza's from Pizza Hut. When we started to eat the Supreme pizza I bite into a piece of wood. I called Pizza Hut back. [redacted] the manager told me to bring the piece that I bite into back to the store. I filled out a report and no one has contacted me. I have called the store and [redacted] told me she had told the District Manager about the complaint but nothing was ever done. I called [redacted] multiply times and she said the same thing again about telling the District Manager. I asked for the number and I called the District Manager. I have left messages and no one has called me back. The last couple of times I called [redacted] and she never returned my phones calls either. I do have pictures of my pizza. We would always go to Pizza Hut for our pizza's but now I will not go to Pizza Hut. I have been a loyal customer for years. I never thought that they would treat us like this.Desired Settlement: I would like a refund and an apology.

Consumer

Response:

The business contacted me and they have offered to give me some gift certificates and I accept that Resolution.

Review: I went to Applebees (Bayshore) 5564 north port Washington Glendale,Wi,, And I forgot to sign my recipte and I see I was charged with another couples bill...I called and talked to manger of the location...He then told me to call corp...He said there location doent get involved in billing issues.. So I called corp..Several times and no Call backDesired Settlement: 12.50

Business

Response:

I am pleased to report that Jason Harbison, our Director of Operations responsible for the restaurant at which the above-referenced matter originated, has spoken with Mr. [redacted] and resolved the matter. Attached please find our letter to you in this regard.Thank you again for bringing this to our attention.RE: Applebee’s Store No. 148, Beaver Dam, Wisconsin Revdex.com ID No. [redacted] Dear Ms. [redacted] Thank you for your letter dated October 2, 2015, in connection with the above-referenced matter. Our Director of Operations for this restaurant (to whom the restaurant’s General Manager reports) has contacted Mr. [redacted] on this day, apologized for the error by our employee, and confirmed that our company will refund Twelve Dollars ($12.00) pursuant to his request. Our Accounts Payable Department has been instructed to cut a check to Mr. [redacted] which will occur at our next scheduled check run the week of October 12, 2015. Thank you and Mr. [redacted] for bringing this issue to our attention. Very Truly Yours, [redacted]

Food took two hours when it arrived steak was red ordered well. Salmon was dry and sauce was clumpy on salmon and cold. Wittenesed the young manager racing appetizers out of

Kitchen constantly. Waitress was slow and didnt care about long delays of food arrival or even caring about a refill. Other people next to us were waiting over an hour and never recieved their drinks. Another table went and got her malts herself right in front of the lazy waitress.

Review: Hello. You are the owner of Pizza Huts in Wisconsin. I visited the #[redacted] Green Bay, WI East side location (Mason/Lime Kiln St.) on 08/24/14. My sales slip shows ticket #22 04:51 P.M. Server: Shantelle Amount paid: 25.88. I have always loved Pizza Hut & it saddens me that I am filing a complaint because of the poor customer service my party of 4 received today! I never saw this at this location ever! Upon entering the door, we stood around for 5 minutes, there were no customers or employees in site. We sat ourselves down. My wife got up and grabbed a menu from behind the counter! Finally, we were noticed after an employee pointed to another employee, possibly the server that they had guests. Note: I am not writing for free coupons, as I am so turned off that I won't be returning or want to return! Our server is listed as Shantelle on the receipt, but don't know if that's even right. Our food took forever to get and there was only us and one other table! Come on! An average pizza takes 7.5 to 8 minutes through a Pizza Hut oven! Waitress was not attentive, offered us nothing, was rarely seen, got our drinks wrong. It's as if we were doing all the work! The interior is looking really run down too. Paint on the ceiling, dirty ceiling/walls. The waitress did the same thing to our guest that met us there. Not attentive, did not get a menu or offer, mixed up drinks, did not "up-sell" products. We left absolutely no tip on the 2 bills! I can not tell you how disappointed I am in Pizza Hut, and especially this Green Bay East Side Location! (Mason/Lime Kiln St.). We do not plan to go re-visit and will be going to Pizza Ranch or Cranky Pat's or Gallagher's famous Pizza for now on!Desired Settlement: I don't want coupons. We sat ourselves down, grabbed our own menus, waited forever, no acknowledgement, attentiveness. We as the customers did most of the work. Atmosphere was empty, dead, dirty ceiling tiles & sloppy painted wall. Where are employees? I am kindly asking for a refund of 25.88. We left no tip for bad service and wrote on both receipts why we left no tip! Our friend that met us, had a bill of around 12.00. Refund back to credit cards or check via address I supplied Revdex.com. Thank You

Business

Response:

We received your letter of August 26, 2014 regarding the above complaint from [redacted] about our Pizza Hut No. [redacted], Wisconsin.

We are investigating the matters brought to our attention in the complaint and will have a response to you within the next two weeks.

If you have any questions or concerns, please feel free to contact me.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].

Due to the fact that the Revdex.com will consider this matter resolved in 10 days if no response from me, and Wisconsin Hospitality has confirmed they will be getting back to me in 2 weeks, which is more than 10 days, I can not draw any conclusion in this time frame since they are investigating my complaint and plan to get back to me way later than what the Revdex.com wants.

This matter can not be closed in the time frame specified by the Revdex.com.

Regards,

Business

Response:

RE: Pizza Hut, Green Bay, Wisconsin

Review: Nearly a month ago my family and a small group of friends gathered at the local Pizza Hut for my son’s 8th birthday dinner. It was a weeknight and we were the only people in the restaurant. Us and three employees. One delivery associate, our waitress, and the cook. We had atrocious service timing and the restaurant was a mess but I felt sympathetic to their obvious lack of staff. Anyways, there appeared to be a lot of talking between the waitress and cook throughout dinner. I felt quite uncomfortable because it felt negative…I can’t explain it other than I was feeling “a certain way”. We ended up having an issue during cake when a child ran across the restaurant and hit a table. She grabbed onto a salt shaker and broke it as the table came down with her. It was an inconvenience for the waitress! She literally did NOTHING!! I rushed over to the child and cleaned up the mess. Never once did our waitress come back out. Out of sheer embarrassment, I cleared all plates and when I went up to pay I handed her and extra twenty dollars. I know she received tips from all members of our group. I went home unsettled about my experience there. She didn’t even thank me or look at me for that matter. I was so confused. I knew the kids were loud but never did I think they were awful. Never did I expect that I would find what I did. I looked over my sales slip and my server’s name was there so I looked her up to see if maybe she posted to her Facebook (Like so many people do) her getting a nice tip or something. What I read sent me to the moon! I will send or attach the document with her post. After several attempts to contact Pizza Hut here I am a month later and still nothing has been done. I have sent emails with screenshots and talked on the phone with the District Manager…nothing has been done! He said he would get back to me and it’s been two weeks since I’ve heard from him.Desired Settlement: I would like my money back. I would like an apology from Pizza Hut and honestly something to happen with the staff that publically humiliate their customers--there has to be something to prevent that from happening. I can't believe they let this roll off.

Business

Response:

I am receipt of your letter dated April 5, 2014…for reasons that I cannot explain, this letter did not reach me until this morning. I will work with our Vice President of Operations to address this matter and resolve the matters reported by our guest, Ms. [redacted]. I will prepare a formal response as quickly as possible; I hope that you and Ms. [redacted] can accept my apologies for the delay in this response.

In the meantime, Ms. [redacted] mentioned screen shots of the server’s Facebook posts. I am hopeful that either you or Ms. [redacted] can forward those to me so that we fully assess and address this matter both with the employee and, most importantly, with our valued guest.

Thank you.

Business

Response:

Thank you for your letter dated April 5, 2014, which I only just received this morning. The matter about which our guest has raised is very concerning to us. As such, we have conducted an internal investigation to determine

Review: Pizza Hut's outdoor sign says Kids eat free. NO mention of a night, Buffet, time of day ect. We made the decision to eat there just because of that. We Have Eaten At Other Pizza Hut Where The Kids Menu Is Free AND Assumed This WAS policy. It was not and we had to pay full price for our children, ages 2 and 5.Desired Settlement: I want pizza Hut to Change their advertising, and refund the amount I paid for my children's meal

Business

Response:

Thank you for your letter dated July 14, 2015, in connection with the above-referenced matter. Our corporate office has attempted to contact Mr. [redacted] by phone, but wasunsuccessful. Our staff did, however, send an email to Mr. [redacted] apologizing for the inconvenience caused by the lack of appropriate signage at the subject restaurant. Additionally,we sent to Mr. [redacted] trade certificates in the amount of Thirty Dollars ($30.00) valid at any Wisconsin Hospitality Group Pizza Hut restaurant.We hope that Mr. Imnan accepts our apology, uses the trade certificates mailed to him and look forward to providing him and his family with an outstanding dining experience.Very truly yours,[redacted]Chief Legal CounselApple Hospitality Group, LLCWisconsin Hospitality Group, LLC

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Description: Restaurants

Address: 2120 Pewaukee Rd Suite 200, Waukesha, Wisconsin, United States, 53188

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