Alexandra’s December renewal ran on 11/1/was mailed out along with the withdrawal scheduleI could not find any notes that her agent had contacted us regarding the insured’s request to try and stop the 12/drawHad she called directly into our office or had the agent we would have told them the draw was already submitted to the bank on 12/and she could call them to put a stop on itIf she also wanted her policy to be canceled, she would have been told we needed something in writing before we could cancel her policy in our system and that any unearned premium would be deposited back into her account days from the day the cancellation was processedWe received two cancellation request, one on 12/with an electronic signature on it from the agent and a second one on 12/that was signed memo from Alexandra herselfThe cancelation was processed at 4:12pm on the 19th and a refund of $was put back into her account on 01/3/as 12/was a non-business dayIf you have any other questions please let me knowHappy New Years!! Chelsey RickardPolicy Services SupervisorWisconsin Mutual InsuranceExcelsior DriveMadison, WI 53717O: F: [email protected]
Alexandra’s December renewal ran on 11/1/was mailed out along with the withdrawal scheduleI could not find any notes that her agent had contacted us regarding the insured’s request to try and stop the 12/drawHad she called directly into our office or had the agent we would have told them the draw was already submitted to the bank on 12/and she could call them to put a stop on itIf she also wanted her policy to be canceled, she would have been told we needed something in writing before we could cancel her policy in our system and that any unearned premium would be deposited back into her account days from the day the cancellation was processedWe received two cancellation request, one on 12/with an electronic signature on it from the agent and a second one on 12/that was signed memo from Alexandra herselfThe cancelation was processed at 4:12pm on the 19th and a refund of $was put back into her account on 01/3/as 12/was a non-business dayIf you have any other questions please let me knowHappy New Years!! Chelsey RickardPolicy Services SupervisorWisconsin Mutual InsuranceExcelsior DriveMadison, WI 53717O: F: [email protected]