Wisconsin Vision

I have not heard back from the company regarding my complaint[redacted]

Typically stress marks could be a cause of being too tight in a frame, but usually appear right away if that is the issue The optician may have been trying to explain other reasons in why they may happen, but perhaps could have used better words It is an area that after some time is hard to decipher whether it is a defect or another issue It appears that the cost they had quoted was a discounted cost of $120, rather than the retail cost of $for the lenses At this point, a refund would not be granted as the patient has already had her glasses for months We will grant one remake at no charge to correct the concern We apologize that the patient felt she was treated poorly and those concerns will be addressed with the Manager and the staff I will alert the Manager to the offer of a remake of no chargeIf you have any further questions or comments please contact: [redacted] [redacted] [redacted] We hope that this resolution is satisfying to the Customer Thank you, [redacted]

We responded directly to the patient

Thank you for emailing me this so quickly In reading Mr [redacted] concern, I went back to check for the email he sent in July Sadly it seems I missed it I just sent him an email in response I apologized first in not sending him back a response to his concern I then apologized for his problems with his sunglasses I can understand his frustrations Below is a summary and solution to his concern: The reason the lens are popping out is that no frame is 100% alike His original frame purchased a year prior may have been (ever so slightly) smaller than the one purchased this year In essence I do not believe it has anything to do with the lenses, because he never had any problem with them from the year prior I let him know that I would have the store order brand new frames from the manufactureI believe that one of those frames will fit the lenses better I stated that I would contact and meet with him when the frames come in, and if that doesn’t work we would figure out the next best plan I gave him my direct email and office number if he has any other questions or concerns Please let me know if you have any further questions I am confident that we will be able to secure his desired outcome of “proper glasses”Sincerely, [redacted] District SupervisorWisconsin Vision IncW Cleveland AveNew Berlin, WI

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would prefer to use one of your other stores to pithe lenses Miller Parkway in West Milwaukee Regards, [redacted] ***