Wisdom Weaver Body Shop

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Hello [redacted] , We apologize for the inconvenience this may have causedThe shipment you are referring to was registered as an indecent good and our agents went off the information that was provided for themHowever after further investigation and personally looking at the product we were able to identify the product as not an indecent goodTo try and apologize for our mistake we would like to ship this item free of charge We also have informed our agents on how to handle a situation like this better in the future Please know upon signing up with our company you agreed with our terms and conditions referring to our prohibited items and staying updatedFor future references our link to our banned goods can be found here: http://ws1.com/restricted-prohibited-items/ Thank you in advance for your cooperationIf you have any further questions or concerns please let us know we will be happy to assist you

(Revdex.com received the following email from the bushiness on 3/21/17) From: Samantha BDate: Tue, Mar 21, at 10:AMSubject: [redacted] To: Hello Scott, We did not receive a link to the dispute page as we normally doAs we discussed on your livechat system here is WS1's response to [redacted] concerning this ID: [redacted] Hello [redacted] I do sincerely apologize for having the matter escalate this farI have looked into your order: [redacted] and you have been charged for the dimensional weight of the pacakageI see that you have been a customer of ours since August of last yearOur agreement policy hasn't changed since you signed upIn our agreements you will see as follows: "Shipping rates are based on either actual weight or dimensional weight ((L*W*H)/166)) of the order after consolidation, whichever is greaterNote that the shipping fee is calculated at the time of shipping and may be changed at anytime Shipping fees only include the shipping cost from WSwarehouse to the customer."WSalso allows for the customer to contact our Customer Service team after your order has been consolidated and is "waiting for payment" to dispute the weight if a human error had been madePlease note we did not hear from you for days after your order had already left our facilityUnfortunately [redacted] we will not be able to refund you shipping fees or the amount of $as requestedThank you for your timeIf you have any further questions please email us at [email protected] so we can better assist you

Initial Business Response /* (1000, 5, 2015/07/23) */
Dear Bander,
Your case has been thoroughly investigated by many agents. As of July 10th you should have received your discounts for compensation in delays from the warehouse. Our agent Ruba, has been working with you on your issue every step...

of the way. It seems you have received a 30% off discount on your order:[redacted] and a refund to ship out your shipment for free:[redacted].
Unfortunately your request to refund the full amount of your membership fee is not something we can apply.
Referring to your request about entering in products with the incorrect price. Please know if your shipments arrive without an invoice the prices that are entered are calculated by our system to the most recent sale price in the USA. At any time before the order process, you can request that your invoice is updated as long as you provide us with a sellers invoice.
We have taken several steps to see that you are satisfied with our service. We do apologize that you have faced these delays however, please note that our registration process may take 24 hours but we strive to have it in your account within 4 hours.
If you still have any further questions about your inquire please let us know we will be happy to look into this for you. Thank you in advance for your cooperation.

(Revdex.com received the following email from the bushiness on 3/21/17) From: Samantha BDate: Tue, Mar 21, 2017 at 10:42 AMSubject: [redacted]To: Hello Scott, We did not receive a link to the dispute page as we normally do. As we discussed on your livechat system here is WS1's response to...

[redacted] concerning this ID: [redacted]. Hello [redacted]I do sincerely apologize for having the matter escalate this far. I have looked into your order: [redacted] and you have been charged for the dimensional weight of the pacakage. I see that you have been a customer of ours since August of last year. Our agreement policy hasn't changed since you signed up. In our agreements you will see as follows: "Shipping rates are based on either actual weight or dimensional weight ((L*W*H)/166)) of the order after consolidation, whichever is greater. Note that the shipping fee is calculated at the time of shipping and may be changed at anytime.  Shipping fees only include the shipping cost from WS1 warehouse to the customer."WS1 also allows for the customer to contact our Customer Service team after your order has been consolidated and is "waiting for payment" to dispute the weight if a human error had been made. Please note we did not hear from you for 3 days after your order had already left our facility. Unfortunately [redacted] we will not be able to refund you shipping fees or the amount of $100.00 as requested. Thank you for your time. If you have any further questions please email us at [email protected] so we can better assist you.

Initial Business Response /* (1000, 6, 2015/07/13) */
Dear M[redacted],
Let us start off with apologizing that your issue had to be escalate this far to come to a resolution. I have spoken with numerous members of our team to find the exact details of your case. It seems your shipment has recently...

been declared lost at our facility. Normally when a shipment is a banned good we do not refund if they are lost, damaged, or delayed. However because your situation was not handled in a timely manner for our apologizes we have refunded your WS1 account the full amount of the items cost.
We do appreciate your business and again sincerely apologize for the inconvenience this has caused you. If you have further inquires about your refund please contact us at [redacted]. Thank you in advance for your cooperation.
Initial Consumer Rebuttal /* (2000, 8, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/02) */
Hello [redacted],
We apologize for the inconvenience this may have caused. The shipment you are referring to was registered as an indecent good and our agents went off the information that was provided for them. However after further...

investigation and personally looking at the product we were able to identify the product as not an indecent good. To try and apologize for our mistake we would like to ship this item free of charge.
We also have informed our agents on how to handle a situation like this better in the future.
Please know upon signing up with our company you agreed with our terms and conditions referring to our prohibited items and staying updated. For future references our link to our banned goods can be found here: http://ws1.com/restricted-prohibited-items/.
Thank you in advance for your cooperation. If you have any further questions or concerns please let us know we will be happy to assist you.