Wise Equipment & Rentals Inc

Initial Business Response /* (1000, 7, 2015/07/15) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@wisesales.com
Customer was Refunded full amount of $2,to *** xxxx-on July 7th,

As of 10/26/I have tried to call this business multiple times, and have emailed them twiceAs of October 26,I have received no response from Wise sales and have received no correspondence from them

Initial Business Response /* (1000, 5, 2015/07/15) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@wisesales.com
Customer is correct that the order was charged in full for the $2,268.99 at the time of purchase. The customer placed the order online and our...

credit card processor does "authorize & capture" all online orders. This customers concern has been brought to the attention of ownership as a reason to consider changing processors and/or policy.

Initial Business Response /* (1000, 13, 2015/07/24) */
Customer was refunded on 6/24/2015.
Jun 24, 2015 11:57:49 AM
Credit Card: xxxx-[redacted] amount $999.00 refund - successful. Authorize.Net Transaction ID [redacted]. Transaction ID: "[redacted]-refund".

Initial Business Response /* (1000, 7, 2015/07/15) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@wisesales.com
Customer opened a cc chargeback on 6/28. We accepted responsibility and all funds have been returned.