Wise Family Practice Urgent Care

Wise Family Practice Urgent Care (WFP) is in receipt of your notification of the complaint made by [redacted] , which is assigned ID # [redacted] The facts of the financial responsibility of [redacted] is that $was owed to WFP as a previously balanceUnder the contractual agreement [redacted] has with her commercial insurance company, she owed a $co-pay for serviced rendered during her appointment on 09/30/On October 1, 2016, [redacted] spoke with two WFP representatives and it was offered that the $co-pay that she owed for her 09/30/office visit would be refunded; however, it would be billed at a later date [redacted] seemed confused and did not understand that she still owed $as outlined in her contract with her insurance companySaid representative of WFP apologized multiple times for any confusion during her being checkfor her appointment as to the previous balance she owed ($20.40), as well as the co-payment she owed $20.00, totaling $In conclusion, services were provided to [redacted] and she will be billed for the the co-pay due of $20.00, which was payable at the time of serviceThank you for the opportunity to respond to this complaintIf you have any questions, please feel free to contact my Accounts Payable Manager, [redacted] at [redacted] ***

Wise Family Practice Urgent Care (WFP) is in receipt of your notification of the complaint made by [redacted], which is assigned ID # [redacted]. The facts of the financial responsibility of [redacted] is that $20.40 was owed to WFP as a previously balance. Under the contractual agreement [redacted]...

has with her commercial insurance company, she owed a $20.00 co-pay for serviced rendered during her appointment on 09/30/2016. On October 1, 2016, [redacted] spoke with two WFP representatives and it was offered that the $20.00 co-pay that she owed for her 09/30/2016 office visit would be refunded; however, it would be billed at a later date. [redacted] seemed confused and did not understand that she still owed $20.00 as outlined in her contract with her insurance company. Said representative of WFP apologized multiple times for any confusion during her being checked-in for her appointment as to the previous balance she owed ($20.40), as well as the co-payment she owed $20.00, totaling $40.40. In conclusion, services were provided to [redacted] and she will be billed for the the co-pay due of $20.00, which was payable at the time of service. Thank you for the opportunity to respond to this complaint. If you have any questions, please feel free to contact my Accounts Payable Manager, [redacted] at [redacted].