1) to first encountered product that below standard and not that of the normal wise qaulity then to be spoken to via the telephone in such a less then stellar level leaves some to be desired.further when a customer service representative gives a name does not exist is of great concern and demonstrative of who watching the store old clique2) when coupons were deliverable that reis not the issue but rather whenre re the coupons were NOT the coupons for compensaio for rather discounted coupns and was quickly address ad as inform we were told to keep the discounted coupons and forthwith wise would send the appropriate full value replacement coupos . Instead we were spoken to and treat in such a horrible manner which lead to filing compliant for lacking of fullfilling say mention promises=[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:Today is 04/28/and still I have not received any coupons that were promised to me
I would appreciate it if the coupons would be sent as promised
Perhaps they overlooked the mailing
Please send as promised
Thank you
Regards,*** ***
Find attached a letter that will be issued on Monday, 4/28. In which, we will send the variety pack coupons in question
*** *** *** * *** *** ** ***
Dear ***:
We are always interested in hearing from our consumers and appreciate knowing their reactions to our productsAlthough we are disappointed that you found your purchase unsatisfactory, we are grateful that you took the time to contact usAt the present time, it is difficult to determine precisely how or why this incident occuredHowever, we would like to apologize for the disappointment this situation has caused youIt has been our policy for many years to assure the consumer's satisfaction with our productsYour comments have been forwarded to the appropriate personnel within the company for their review and informationYou have every right to expect our products to meet the highest quality standards and we appreciate your concern in bringing this matter to our attention. Enclosed are coupons for any Wise product, as our way of saying "thank you" for your continued confidence and supportSincerely,
***Consumer Affairs
Enclosure:Wise VP Coupon (s)
***
Find below a second letter that we will send to the consumer, eventhough our records show that we have sent coupons to him we will send them out again.
mso-pagination: none; mso-layout-grid-align: none;" class="MsoNormal">[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]:
Thank you for contacting us regarding Wise Variety Pack.We are sorry you found
your purchase unsatisfactory and appreciate you bringing this matter to our
attention.
Because the code you submitted tells us the product was within its expected
shelf life, it is difficult to determine what may have happened to cause
the you mentioned. We do know that
factors such as temperature and moisture can affect our products, resulting in
a change in freshness, flavor, or texture.
We are proud of the high quality items we manufacture, and do everything
possible to assure proper storage and handling. When the products leave our
plants or warehouses, they are fresh and in perfect condition. However, once
leaving our hands, they may be distributed, stored, and rotated numerous times
before reaching you.
Again, I appreciate your bringing this situation to our attention and assure
you that the appropriate Quality and Manufacturing personnel have been
informed. Please accept the enclosed
coupon. We strive to achieve 100 percent
customer satisfaction with our consumers and with your input we can achieve
that goal. We look forward to serving
you as a satisfied consumer.
Sincerely,
[redacted]
Consumer Affairs
Enclosure:
3 Wise VP Coupon (s)
000136276B
Here is a copy of the letter sent on 4/16/14 with coupons included.
[redacted]
Dear [redacted]:
Thank you for contacting us regarding Wise Variety Pack.We are sorry you found
your purchase unsatisfactory and appreciate you bringing this matter to our
attention.
Because the code you submitted tells us the product was within its expected
shelf life, it is difficult to determine what may have happened to cause
the you mentioned. We do know that
factors such as temperature and moisture can affect our products, resulting in
a change in freshness, flavor, or texture.
We are proud of the high quality items we manufacture, and do everything
possible to assure proper storage and handling. When the products leave our
plants or warehouses, they are fresh and in perfect condition. However, once
leaving our hands, they may be distributed, stored, and rotated numerous times
before reaching you.
Again, I appreciate your bringing this situation to our attention and assure
you that the appropriate Quality and Manufacturing personnel have been
informed. Please accept the enclosed
coupon. We strive to achieve 100 percent
customer satisfaction with our consumers and with your input we can achieve
that goal. We look forward to serving
you as a satisfied consumer.
Sincerely,
Christina
Consumer Affairs
Enclosure:
3 Wise VP Coupon (s)
000136276B
[redacted]Far Rockaway, NY [redacted]
Dear [redacted]:
Thank you for contacting us regarding New York Deli Jalapeno Potato Chips.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.
So that...
our quality assurance staff can evaluate your sample, we are sending a protective envelope. Please place the bag and contents in the pre-paid mailer and return to us. Upon receipt our quality lab personnel will do a thorough evaluation and we will notify you of their findings. You have every right to expect our products to meet the highest quality standards and we appreciate your concern in bringing this matter to our attention. Enclosed in the envelope are coupons for any Wise product, as our way of saying "thank you" for your continued confidence and support.
Sincerely,
Find below the contact we have had with the [redacted]’.
Initially, received complaint and sent out this letter.
[redacted]
[redacted]
[redacted]
Dear [redacted]:
Thank you for contacting us...
regarding Wise Variety Pack.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.
Because the code you submitted tells us the product was within its expected shelf life, it is difficult to determine what may have happened to cause the staleness you mentioned. We do know that factors such as temperature and moisture can affect our products, resulting in a change in freshness, flavor, or texture.
We are proud of the high quality items we manufacture, and do everything possible to assure proper storage and handling. When the products leave our plants or warehouses, they are fresh and in perfect condition. However, once leaving our hands, they may be distributed, stored, and rotated numerous times before reaching you.
Again, I appreciate your bringing this situation to our attention and assure you that the appropriate Quality and Manufacturing personnel have been informed. Please accept the enclosed coupon. We strive to achieve 100 percent customer satisfaction with our consumers and with your input we can achieve that goal. We look forward to serving you as a satisfied consumer.
Sincerely,
[redacted]
Consumer Affairs
Enclosure:
4 Wise VP Coupon (s)
[redacted]
The above letter was returned due to insufficient address. So, we sent this email to them.
Dear [redacted]:
Thank you for contacting us regarding your purchase and we are sorry that it was unsatisfactory. We sent you a letter regarding your complaint of stale product. It has come back as undeliverable, insufficient address. Please contact us, so that we may fix this error, and re-issue your letter. Thank You!
We appreciate your patronage and look forward to serving you as a satisfied customer in the future.
Sincerely,
Consumer Affairs for Wise Foods
A return email gave us an apartment number and allowed us to send the following letter to them:
October 1, 2013
[redacted]
# 5C
[redacted]
[redacted]
Dear [redacted]:
Thank you for contacting us regarding Wise Variety Pack.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.
Because the code you submitted tells us the product was within its expected shelf life, it is difficult to determine what may have happened to cause the you mentioned. We do know that factors such as temperature and moisture can affect our products, resulting in a change in freshness, flavor, or texture.
We are proud of the high quality items we manufacture, and do everything possible to assure proper storage and handling. When the products leave our plants or warehouses, they are fresh and in perfect condition. However, once leaving our hands, they may be distributed, stored, and rotated numerous times before reaching you.
Again, I appreciate your bringing this situation to our attention and assure you that the appropriate Quality and Manufacturing personnel have been informed. Please accept the enclosed coupon. We strive to achieve 100 percent customer satisfaction with our consumers and with your input we can achieve that goal. We look forward to serving you as a satisfied consumer.
Sincerely,
[redacted]
Consumer Affairs
Enclosure:
4 Wise VP Coupon (s)
[redacted]
As to the call the consumer states that she made on 3/25 claiming she spoke with [redacted]. We have no record of this call and we do not have an [redacted] in the Consumer Affairs Department.
If you need further information, please feel free to contact me.
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
I have not received any coupons that were promised weeks ago.Regards,[redacted]
1) to first encountered product that below standard and not that of the normal wise qaulity then to be spoken to via the telephone in such a less then stellar level leaves some to be desired.further when a customer service representative gives a name does not exist is of great concern and demonstrative of who watching the store old clique2) when coupons were deliverable that reis not the issue but rather whenre re the coupons were NOT the coupons for compensaio for rather discounted coupns and was quickly address ad as inform we were told to keep the discounted coupons and forthwith wise would send the appropriate full value replacement coupos . Instead we were spoken to and treat in such a horrible manner which lead to filing compliant for lacking of fullfilling say mention promises=[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:Today is 04/28/and still I have not received any coupons that were promised to me
I would appreciate it if the coupons would be sent as promised
Perhaps they overlooked the mailing
Please send as promised
Thank you
Regards,*** ***
Find attached a letter that will be issued on Monday, 4/28. In which, we will send the variety pack coupons in question
*** *** *** * *** *** ** ***
Dear ***:
We are always interested in hearing from our consumers and appreciate knowing their reactions to our productsAlthough we are disappointed that you found your purchase unsatisfactory, we are grateful that you took the time to contact usAt the present time, it is difficult to determine precisely how or why this incident occuredHowever, we would like to apologize for the disappointment this situation has caused youIt has been our policy for many years to assure the consumer's satisfaction with our productsYour comments have been forwarded to the appropriate personnel within the company for their review and informationYou have every right to expect our products to meet the highest quality standards and we appreciate your concern in bringing this matter to our attention. Enclosed are coupons for any Wise product, as our way of saying "thank you" for your continued confidence and supportSincerely,
***Consumer Affairs
Enclosure:Wise VP Coupon (s)
***
Find below a second letter that we will send to the consumer, eventhough our records show that we have sent coupons to him we will send them out again.
mso-pagination: none; mso-layout-grid-align: none;" class="MsoNormal">[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]:
Thank you for contacting us regarding Wise Variety Pack.We are sorry you found
your purchase unsatisfactory and appreciate you bringing this matter to our
attention.
Because the code you submitted tells us the product was within its expected
shelf life, it is difficult to determine what may have happened to cause
the you mentioned. We do know that
factors such as temperature and moisture can affect our products, resulting in
a change in freshness, flavor, or texture.
We are proud of the high quality items we manufacture, and do everything
possible to assure proper storage and handling. When the products leave our
plants or warehouses, they are fresh and in perfect condition. However, once
leaving our hands, they may be distributed, stored, and rotated numerous times
before reaching you.
Again, I appreciate your bringing this situation to our attention and assure
you that the appropriate Quality and Manufacturing personnel have been
informed. Please accept the enclosed
coupon. We strive to achieve 100 percent
customer satisfaction with our consumers and with your input we can achieve
that goal. We look forward to serving
you as a satisfied consumer.
Sincerely,
[redacted]
Consumer Affairs
Enclosure:
3 Wise VP Coupon (s)
000136276B
Here is a copy of the letter sent on 4/16/14 with coupons included.
[redacted]
Dear [redacted]:
Thank you for contacting us regarding Wise Variety Pack.We are sorry you found
your purchase unsatisfactory and appreciate you bringing this matter to our
attention.
Because the code you submitted tells us the product was within its expected
shelf life, it is difficult to determine what may have happened to cause
the you mentioned. We do know that
factors such as temperature and moisture can affect our products, resulting in
a change in freshness, flavor, or texture.
We are proud of the high quality items we manufacture, and do everything
possible to assure proper storage and handling. When the products leave our
plants or warehouses, they are fresh and in perfect condition. However, once
leaving our hands, they may be distributed, stored, and rotated numerous times
before reaching you.
Again, I appreciate your bringing this situation to our attention and assure
you that the appropriate Quality and Manufacturing personnel have been
informed. Please accept the enclosed
coupon. We strive to achieve 100 percent
customer satisfaction with our consumers and with your input we can achieve
that goal. We look forward to serving
you as a satisfied consumer.
Sincerely,
Christina
Consumer Affairs
Enclosure:
3 Wise VP Coupon (s)
000136276B
[redacted]Far Rockaway, NY [redacted]
Dear [redacted]:
Thank you for contacting us regarding New York Deli Jalapeno Potato Chips.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.
So that...
our quality assurance staff can evaluate your sample, we are sending a protective envelope. Please place the bag and contents in the pre-paid mailer and return to us. Upon receipt our quality lab personnel will do a thorough evaluation and we will notify you of their findings. You have every right to expect our products to meet the highest quality standards and we appreciate your concern in bringing this matter to our attention. Enclosed in the envelope are coupons for any Wise product, as our way of saying "thank you" for your continued confidence and support.
Sincerely,
ChristinaConsumer Affairs
Enclosures:[redacted]2 Wise Coupon(s)
[redacted]
[redacted],
Find below the contact we have had with the [redacted]’.
Initially, received complaint and sent out this letter.
[redacted]
[redacted]
[redacted]
Dear [redacted]:
Thank you for contacting us...
regarding Wise Variety Pack.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.
Because the code you submitted tells us the product was within its expected shelf life, it is difficult to determine what may have happened to cause the staleness you mentioned. We do know that factors such as temperature and moisture can affect our products, resulting in a change in freshness, flavor, or texture.
We are proud of the high quality items we manufacture, and do everything possible to assure proper storage and handling. When the products leave our plants or warehouses, they are fresh and in perfect condition. However, once leaving our hands, they may be distributed, stored, and rotated numerous times before reaching you.
Again, I appreciate your bringing this situation to our attention and assure you that the appropriate Quality and Manufacturing personnel have been informed. Please accept the enclosed coupon. We strive to achieve 100 percent customer satisfaction with our consumers and with your input we can achieve that goal. We look forward to serving you as a satisfied consumer.
Sincerely,
[redacted]
Consumer Affairs
Enclosure:
4 Wise VP Coupon (s)
[redacted]
The above letter was returned due to insufficient address. So, we sent this email to them.
Dear [redacted]:
Thank you for contacting us regarding your purchase and we are sorry that it was unsatisfactory. We sent you a letter regarding your complaint of stale product. It has come back as undeliverable, insufficient address. Please contact us, so that we may fix this error, and re-issue your letter. Thank You!
We appreciate your patronage and look forward to serving you as a satisfied customer in the future.
Sincerely,
Consumer Affairs for Wise Foods
A return email gave us an apartment number and allowed us to send the following letter to them:
October 1, 2013
[redacted]
# 5C
[redacted]
[redacted]
Dear [redacted]:
Thank you for contacting us regarding Wise Variety Pack.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.
Because the code you submitted tells us the product was within its expected shelf life, it is difficult to determine what may have happened to cause the you mentioned. We do know that factors such as temperature and moisture can affect our products, resulting in a change in freshness, flavor, or texture.
We are proud of the high quality items we manufacture, and do everything possible to assure proper storage and handling. When the products leave our plants or warehouses, they are fresh and in perfect condition. However, once leaving our hands, they may be distributed, stored, and rotated numerous times before reaching you.
Again, I appreciate your bringing this situation to our attention and assure you that the appropriate Quality and Manufacturing personnel have been informed. Please accept the enclosed coupon. We strive to achieve 100 percent customer satisfaction with our consumers and with your input we can achieve that goal. We look forward to serving you as a satisfied consumer.
Sincerely,
[redacted]
Consumer Affairs
Enclosure:
4 Wise VP Coupon (s)
[redacted]
As to the call the consumer states that she made on 3/25 claiming she spoke with [redacted]. We have no record of this call and we do not have an [redacted] in the Consumer Affairs Department.
If you need further information, please feel free to contact me.
[redacted]
Administrative Assistant
Wise Foods
228 Raseley Street, Berwick, PA, 18603
www.wisesnacks.com | www.arcacontal.com/en
P ###-###-#### | E [redacted]
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
I have not received any coupons that were promised weeks ago.Regards,[redacted]