Wise Seamless Spouting

Received your letter today June 27, In responce- area of concern is Front Porch Spouting We installed front porch spouting with proper slope to drain water into outlet tube and down the downspout Mr [redacted] complained the spouting was to low.After the first heavy rainfall Mr [redacted] (Homeowner) said the water was comming out over top of spouting Above this area is another downspout from the main house All that water runs down the porch roof into the porch spouting below Homeowner said the original spouting was not that low The reason we installed the new spouting lower is so spouting would have proper drainage Homeowner had a new roof installed, roofing contractor used a wider drip edge that was previously used on his roof I installed the porch spouting as far up as I could, it was still lower than before due, to the wider drip edge I gave the homeowner two options, #use a spouting diverter (to divert the rain water into spouting, #extend a 2"x3" downspout from main house into porch spouting below Homeowner did not accept eighter option He wanted me to raise the spouting I said it would not have enought slope and you will have water laying in the spouting He was more concerned about the apperence He asked me to comeback and raise the spouting I went back early (sept2014) I did what he asked, with a warning of not working properly.Nine months later Mr [redacted] called (June 2015) to complaint during a heavy rain stormthe porch spouting was overflowing over the top of the spouting I asked him if any water was comming out of his downspout He said no I asked him when it stops raining to look if their was any debris in the outlet tube above the downspout The next day he called back and said he cleaned out the debris He asked me to come back and lower the spouting at the downspout end I said when I was in the Reading area I would come back and lower the spouting (back where I installed it in the first place) and I would call and let him know when I'm in the area He said that was ok to stop in.Homeowner called again begenning of the week (June 22, 2015) and asked when I was comming back to fix the spouting He called mid morning, I was at work My wife told him I would come back when I was working in the area Rick will call you ahead and let you know Mr [redacted] said this could go on forever My wife said again, Rick will call you when he is in the Reading area and take care of it.Mr [redacted] left out many facts in his letter to you He didn't give me a chance to come back again and lower the spouting- where it was when I first installed it.Sincerely,Richard W***Wise Seamless Spouting

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When Mr W [redacted] installed the rain gutter is was not installed properly the first time I never had water running over the gutter as long as I lived here there was never a problemSoon after the gutter was installed I informed MrW [redacted] of this problem At this MrW [redacted] was not paid in full yet and no problem coming back to make adjustment on the rain gutter He was in the area doing insurance work from the hail storm He was paid by insurance funds to do a job that should be satisfactory to the insurance company and the home owner I maintain that from Septthru March the weather got cold and we had no rain I did not realize this problem till this spring when we had a lot of rain I maintain the rain gutter does not have enough pitch that will allow rain water to drain out I have pictures showing several inches of water remaining in the gutter that becomes stagnant I called MrW*** on June 8, again on June he said he would come out to correct the problem Also spoke to his wife she said she would give him the message he never returned my call I hope we can resolve this matter by simply readjusting the gutter to drain the water MrW [redacted] says he wasn't given a chance to come back he had no problem coming back before he was paid in fullI hope we can resolve this at the level with the Revdex.com and find a time that would be good for both parties .Sincerely [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: When Mr. W*** installed the rain gutter is was not installed properly the first time I never had water running over the gutter as long as I lived here there was never a problemSoon after the gutter was installed I informed MrW*** of this problem At this MrW*** was not paid in full yet and no problem coming back to make adjustment on the rain gutter. He was in the area doing insurance work from the hail storm. He was paid by insurance funds to do a job that should be satisfactory to the insurance company and the home owner I maintain that from Septthru March the weather got cold and we had no rain I did not realize this problem till this spring when we had a lot of rain. I maintain the rain gutter does not have enough pitch that will allow rain water to drain out. I have pictures showing several inches of water remaining in the gutter that becomes stagnant. I called MrW*** on June 8, again on June he said he would come out to correct the problem. Also spoke to his wife she said she would give him the message he never returned my call. I hope we can resolve this matter by simply readjusting the gutter to drain the water. MrW*** says he wasn't given a chance to come back he had no problem coming back before he was paid in fullI hope we can resolve this at the level with the Revdex.com and find a time that would be good for both parties Sincerely
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:   When Mr.  W[redacted] installed the rain gutter is was not installed properly the first time  I never had water running over the gutter as long as I lived here there was never a problem. Soon after the gutter was installed I informed Mr. W[redacted] of this problem .  At this  Mr. W[redacted] was not paid in full yet and no problem coming back to make adjustment on the rain gutter.  He was in the area doing insurance work from the hail storm.  He was paid by insurance funds to do a job that should be satisfactory to the insurance company and the home owner  . I maintain that from Sept. thru March the weather got cold and we had no rain  I did not realize this problem till this spring when we had a lot of rain.  I maintain the rain gutter does not have enough pitch that will allow rain water to drain out.  I have pictures showing  several inches of water remaining in the gutter that becomes stagnant.   I called  Mr. W[redacted]  on June 8,  again on June 10 he said he would come out to correct the problem.   Also spoke to his wife she said she would give him the message he never returned my call.    I hope we can resolve this matter by simply readjusting the gutter to drain the water.  Mr. W[redacted] says he wasn't given a chance to come back  he had no problem coming back before he was paid in full. I hope we can resolve  this at the level with the Revdex.com  and find a time that would be good for both parties .Sincerely[redacted]

Received your letter today June 27, 2015.  In responce- area of concern is Front Porch Spouting.  We installed front porch spouting with proper slope to drain water into outlet tube and down the downspout.  Mr. [redacted] complained the spouting was to low.After the first heavy...

rainfall Mr. [redacted] (Homeowner) said the water was comming out over top of spouting.  Above this area is another downspout from the main house.  All that water runs down the porch roof into the porch spouting below.  Homeowner said the original spouting was not that low.  The reason we installed the new spouting lower is so spouting would have proper drainage.  Homeowner had a new roof installed, roofing contractor used a wider drip edge that was previously used on his roof.  I installed the porch spouting as far up as I could, it was still lower than before due, to the wider drip edge.  I gave the homeowner two options, #1 use a spouting diverter (to divert the rain water into spouting, #2 extend a 2"x3" downspout from main house into porch spouting below.  Homeowner did not accept eighter option.  He wanted me to raise the spouting.  I said it would not have enought slope and you will have water laying in the spouting.  He was more concerned about the apperence.  He asked me to comeback and raise the spouting.  I went back early (sept. 2014) I did what he asked, with a warning of not working properly.Nine months later Mr [redacted] called (June 2015) to complaint during a heavy rain storm. the porch spouting was overflowing over the top of the spouting.  I asked him if any water was comming out of his downspout.  He said no.  I asked him when it stops raining to look if their was any debris in the outlet tube above the downspout.  The next day he called back and said he cleaned out the debris.  He asked me to come back and lower the spouting at the downspout end.  I said when I was in the Reading area I would come back and lower the spouting (back where I installed it in the first place)  and I would call and let him know when I'm in the area.  He said that was ok to stop in.Homeowner called again begenning of the week (June 22, 2015) and asked when I was comming back to fix the spouting.  He called mid morning, I was at work.  My wife told him I would come back when I was working in the area.  Rick will call you ahead and let you know.  Mr. [redacted] said this could go on forever.  My wife said again, Rick will call you when he is in the Reading area and take care of it.Mr. [redacted] left out many facts in his letter to you.  He didn't give me a chance to come back again and lower the spouting- where it was when I first installed it.Sincerely,Richard W[redacted]Wise Seamless Spouting

Received your letter today June 27, 2015.  In responce- area of concern is Front Porch Spouting.  We installed front porch spouting with proper slope to drain water into outlet tube and down the downspout.  Mr. [redacted] complained the spouting was to...

low.After the first heavy rainfall Mr. [redacted] (Homeowner) said the water was comming out over top of spouting.  
Above this area is another downspout from the main house.  All that water runs down the porch roof into the porch spouting below.  Homeowner said the original spouting was not that low.  The reason we installed the new spouting lower is so spouting would have proper drainage.  Homeowner had a new roof installed, roofing contractor used a wider drip edge that was previously used on his roof.  I installed the porch spouting as far up as I could, it was still lower than before due, to the wider drip edge.  I gave the homeowner two options, #1 use a spouting diverter (to divert the rain water into spouting, #2 extend a 2"x3" downspout from main house into porch spouting below.  Homeowner did not accept eighter option.  He wanted me to raise the spouting.  I said it would not have enought slope and you will have water laying in the spouting.  He was more concerned about the apperence.  He asked me to comeback and raise the spouting.  I went back early (sept. 2014) I did what he asked, with a warning of not working properly.
Nine months later Mr [redacted] called (June 2015) to complaint during a heavy rain storm. the porch spouting was overflowing over the top of the spouting.  I asked him if any water was comming out of his downspout.  He said no.  I asked him when it stops raining to look if their was any debris in the outlet tube above the downspout.  The next day he called back and said he cleaned out the debris.  He asked me to come back and lower the spouting at the downspout end.  I said when I was in the Reading area I would come back and lower the spouting (back where I installed it in the first place)  and I would call and let him know when I'm in the area.  He said that was ok to stop in.
Homeowner called again begenning of the week (June 22, 2015) and asked when I was comming back to fix the spouting.  He called mid morning, I was at work.  My wife told him I would come back when I was working in the area.  Rick will call you ahead and let you know.  Mr. [redacted] said this could go on forever.  My wife said again, Rick will call you when he is in the Reading area and take care of it.
Mr. [redacted] left out many facts in his letter to you.  He didn't give me a chance to come back again and lower the spouting- where it was when I first installed it.
Sincerely,
Richard W[redacted]
Wise Seamless Spouting