Wisegarver & Associates Inc

Dear Revdex.com,I called and left a voice mail for *** this morning, past Director of *** *** LLC to see about resolving this matter. I am looking forward to her reply, and I will follow up further once I receive a response
Update to Response:
*** ***s LLC contracted us
(3/20/2012) to perform property tax reduction services for the tax year. In carrying out our services, we submitted the informal appeal on 6/6/with the county.
At the time the assessed value to be appealed was $354,550. The matter was successfully resolved with a reduction to $300,that was enrolled 11/1/2012. Attached is a print out from the county documenting the original assessment, and the reduced assessment, as well as the date enrolled. Correspondingly, the property taxes were reduced resulting in a new successfully reduced tax bill. The new tax bill documents the reduction in property taxes of $(attached)
The unique characteristic of this case is that the owner sold the property mid-way thru the tax yearAs such the owner pays the property taxes to the escrow company who in turn submits payment to the county. Based on the reduced tax bill, *** ***s enjoyed the benefit of our services by contributing a much smaller amount of property taxes to escrow. The property was sold in escrow on 1/4/per county records, and therefore *** saved a very substantial amount of money in escrow PRIOR to new ownership. I am happy to discuss this further, clarify anything not understood, and demonstrate that the savings occurred
State documents confirm *** *** is the Owner and Manager of *** ***sTherefore she is documented to be the correct contact. We have contacted her at the number provided in order to secure payment, and have provided all documents she requestedHowever, last week she emailed indicating that the LLC is discontinued, and suggested that she is not responsible for payment in spite of the fact that she is the Owner of the company
*** ***s and owner *** *** have enjoyed the benefit of services provided. However, neither has paid one cent
(She states that she is a disabled senior citizen, and this matter is causing great distress. This seems to contradict the fact that she currently runs several corporations or businesses and when she signed on she stated in writing that she had properties.)
Sincerely,
*** ***
Wisegarver & Associates
800-275-4900 phone
800-650-2265 FAX

After carefully reviewing all the information, the obvious problem is clear:  Mr. [redacted] hired TWO people to perform the job.  Mr. [redacted] hired us to do the work (which we carried out), but he also attempted to duplicate our service separately on his own before hiring us.  Further, he...

never disclosed to us that he was going thru attempts on his own.  More importantly, he failed to disclose that if his attempts were fruitful he would attempt to refuse payment for our work trying to achieve a reduced assessment.  Had he disclosed this to us, obviously we would not have accepted the engagement.   When we perform this service, we spend a lot of time researching and analyzing.  We use our relationships with various data companies.  Our certified appraisers are employees and spend time, and must be paid.  We have a very high success rate which is why people hire us to do this service.  We supplied the documents to the county including an Ad Valorem Valuation.  It was submitted by mail which is why there is no county stamp, and the county also verified they received our submission.    I do not know if the county based the reduction on our work, Mr. [redacted]’s, or a combination of both. Nor is it relevant.  Mr. [redacted] is responsible for making the decision to engage us, resulting in our team doing work for him based on his promise to pay.   Mr. [redacted] states that there was no communication, etc, however, this is false.  At 12/07/2015 5:24:36 PM our first communication was delivered verifying confirmation of receipt of his agreement, and that we would be performing the services on his behalf.  Next we sent our newsletter to him at 02/26/2016 8:18:57 AM.  And, then at 03/08/2016 11:49:52 AM we communicated the outcome of the case.  Since that time we have made more contacts regarding the resolution and expected payment.  All of which has had no response.   As of this time, Mr. [redacted] has paid ZERO.  The reduction resulted in a property tax savings of $2,482.90.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Three points:1. Their objection about my failure to disclose that I had begun proceedings with the county is interesting - they did not ask if anyone else was working on the matter, if I had made attempts currently or previously to secure a reduced valuation, or any inquire whatsoever as to the action history on the matter.2. Their offer, as initially stated in my complaint, claims that if they were not the ones to succeed, that I owed nothing. I see no proof that they were to ones to succeed, as their valuation was not the one accepted by the county. Under the circumstances, it seems there was no risk to engaging them as backup to our own efforts. Indeed, had they succeeded, I would be paying even less in taxes than the reduction I secured.3. My request for proof that their documents were even received by Placer County and utilized in any fashion has not been satisfied - claiming "It was submitted by mail which is why there is no county stamp, and the county also verified they received our submission." would seem to indicate they have proof the County received their documents, yet I have a county-stamped receipt for our paperwork, and they have not produced anything comparable. Indeed, in the quoted text, they indicate they have none.
Regards,
[redacted]

Dear Revdex.com,I called and left a voice mail for [redacted] this morning, past Director of [redacted] LLC to see about resolving this matter.  I am looking forward to her reply, and I will follow up further once I receive a response.
Update to...

Response:
[redacted]s LLC contracted us (3/20/2012) to perform property tax reduction services for the 2012 tax year.  In carrying out our services, we submitted the informal appeal on 6/6/2012 with the county. 
At the time the assessed value to be appealed was $354,550.  The matter was successfully resolved with a reduction to $300,000 that was enrolled 11/1/2012.  Attached is a print out from the county documenting the original assessment, and the reduced assessment, as well as the date enrolled.  Correspondingly, the 2012 property taxes were reduced resulting in a new successfully reduced tax bill.  The new tax bill documents the reduction in property taxes of $590.67 (attached).
The unique characteristic of this case is that the owner sold the property mid-way thru the tax year. As such the owner pays the property taxes to the escrow company who in turn submits payment to the county.  Based on the reduced tax bill, [redacted]s enjoyed the benefit of our services by contributing a much smaller amount of property taxes to escrow.  The property was sold in escrow on 1/4/13 per county records, and therefore [redacted] saved a very substantial amount of money in escrow PRIOR to new ownership.  I am happy to discuss this further, clarify anything not understood, and demonstrate that the savings occurred.
State documents confirm [redacted] is the Owner and Manager of [redacted]s. Therefore she is documented to be the correct contact.  We have contacted her at the number provided in order to secure payment, and have provided all documents she requested. However, last week she emailed indicating that the LLC is discontinued, and suggested that she is not responsible for payment in spite of the fact that she is the Owner of the company.
[redacted]s and owner [redacted] have enjoyed the benefit of services provided.  However, neither has paid one cent.
(She states that she is a disabled senior citizen, and this matter is causing great distress.  This seems to contradict the fact that she currently runs several corporations or businesses and when she signed on she stated in writing that she had 20 properties.)
 
Sincerely,
[redacted]
Wisegarver & Associates
800-275-4900 phone
800-650-2265 FAX