Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue According to our records, both hoodies have been refundedOne was refunded on February 9, and the other February 12, Please allow 5-business days for your refund to process back to your original payment method Unfortunately at this time we are unable to exchange or re-ship itemsHowever, we will consider your feedback as we look to grow and evolve Wish to better suit the needs of our users Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
I have had an account with Wish.com and have been purchasing products in which they advertisebon their app on my cellphoneAs I had gotten a few of my items I have purchased I recieved a package of somethimg I did not order and tried to go into my wisb app to check on the transaction and shipping number and my wish app would not let me into my account stating "oops authentication error"I then called the customer service number they have online which was [redacted] and was attended by a man with an Indian accentThe agent asks me a few questions for identification purposes to gain access to my account and my information matched so we got inI told him about my issue and he tells me my account is on a temporary hold due to suspicious activitiesHe then tells me my account has been hacked by people in MexicoI ask him what needs to be done? Can we change my password? He tells me no tge hackers will just gain access to my new password and that he can get my account worked on
I ordered a surround sound system from Wish [redacted] for my officeOnce out of the box, I realized it was too big, so I arranged for a return (2/9/2018)The item was returned to their customer service in Santa Clarita, CA and was received on 2/12/As of this date, I have not received a refund in the amount of $I have emailed repeatedly and keep getting the run aroundWish is waiting for the day return policy to run out so they won't have to issue a refundThe package has been in their warehouse for almost a month
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meJust a shame I had to get the Revdex.com involved to stop receiving spam!Sincerely, [redacted] ***
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue It looks like your last transaction triggered an alert for possible unauthorized use, which declined, canceled, and refunded your orderWe've gone ahead and placed a temporary hold on your account to protect your financial data In order for us to keep Wish a safe shopping experience, we will just need to verify that you are the cardholder in order for us to remove this hold from your account We do not require you to share any private information, such as credit card or bank account numberJust be sure it includes all of the following: Your photo ID with only your name and image shown The card you used to pay for your order with the first digits obscured (last digit visible) Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Dear [redacted] We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for any inconvenienceWith the provided information, I was able to locate the charge to order [redacted] To view this order, please login via Google+, [redacted] into the Wish App Once logged in, you can view the order here: [redacted] Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! Regards, [redacted] Wish Customer Service Team
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for the frustrationFor the fastest service, please request refunds for each item you would like to refund or return from your Order History page If you're having trouble with this, I would be happy to process any refund requests you haveFor each item you would like to refund, please provide: [redacted] The order number [redacted] The name of the item [redacted] A reason for the refund [redacted] A picture of the item you received showing any defects etc Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team
Never received items and am being referred to a return policy that doesn't address non receipt of items when I try to get a refundNo items and no refund!
Horrible customer service, horrible product deliveryDo not try to get help from a real person They're products are cheap nock offs from China delivered in used wrapping paper with a hand written address label on it from ChinaThe shipment takes weeks to monthsWhen you try to cancel the order online you cannot, there is no option to do soI have sent an email, Facebook Message, phone calls that went unansweredMy next step is to cancel my CC and seek legal action in California
Complaint: [redacted] I am rejecting this response because: the order was never received Return policy is days from the date of your seatIf it is never received the days never startedPlease refundSincerely, [redacted]
Initial Business Response / [redacted] (1000, 7, 2014/09/25) */ Hello [redacted] , I'm very sorry to hear about your frustrations! I would like to help remove your contact from receiving such notifications but in order to do so I will need the email address that is receiving said notifications Please feel free to email us at [redacted] @wish.com with this information and we will be happy to assist you Thank you, The Wish Team Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email address they are asking for in the response is in the case description alreadyI do hope the lady in England is enjoying the ring she ordered and will notice her account has the wrong email address attached to it because that is my only hope of this every getting fixed at this pointThey didn't bother the read the problem before asking for more information
I have been requesting different refunds from [redacted] Two of them are only $each and a third one is for just $I know it is a very small amount, but they are dodging me by saying that they have given me a refund and confirmed it on their end, but my bank says that they have absolutely no information what so ever on any refundsThere is not a single refund on my bank statementsThis has been going on for months and [redacted] swears that the refund went through on their end all three timesIt has not and I think they are scamming meI have family who also confirm that they have never once actually gotten a refund from [redacted] as well
Complaint: [redacted] I am rejecting this response because: Wish.com has already sent me this emailIt does not solve the problemI did not "slide to pay"The app glitches and slid by itselfI NEVER approved or confirmed the order myselfThe app confirmed it ON IT'S OWN because it was faultyThere was no message that popped up saying that I could cancel the order if I wanted to and when I tried to cancel, their app only allowed me to cancel itemIt left an error message saying "You've already done this too many times"They did not fix the problem until A DAY LATERAFTER I emailed them and told them the problem and asked them to cancel my order because I couldn't do it myself on their app Their suggestion to try to get a refund now is irrelevant because it will require me to mail everything back to them, which will cost me more money than if I don't send them backI would like for them to pay the shipping for me to ship the items back OR just refund my money because WISH.COM, itself placed my orderI DID NOT place it myselfcording to their suggestion, I will have to go onto their website, request a refund, wait for them for days to respond, send back INDIVIDUAL packages (according to their company's rulesEven though they themselves sent some items in packages TOGETHER.) This is not fair businessESPECIALLY because I DID NOT CONFIRM THE ORDERAnd they did not allow me to cancel the orders when I asked for them to allow me to (before their allotted hour time frame) The response that they sent is the one of the same automated responses that I have been receiving via email multiple times, and is part of the reason why I have come to the Revdex.com for helpSincerely, [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the [redacted] We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We had our engineers investigate further and they were able to confirm that all items were added to the cartWe apologize for the confusion and would be happy to provide a full refund for all the itemsTo receive the refund, please print the return label for the associated items and send them back to our return center [redacted] Please return all items to the following address: [redacted] Please be aware that we do not refund, reimburse or cover return shipping at this time Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Complaint: [redacted] I am rejecting this response because: this is the same response Wish sent me several days agoThis does not resolve my complaintThe link directs to the app with directions on printing a lableI am not spending $for an item that costs $of wich I did not order Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I contacted my bank as I told them and they do not allow refunds to be credited onto a new card from a prior credit cardI'm sure I am not the only one who has this issueWhat about those people who bought something fromWish using a gift card? The only acceptable way to refund my money for not getting my merchandise is either gift card or checkI DO NOT WANT store credit!Sincerely, [redacted]
you let a vendor keep selling fake itemsYou expect people to toss it a loss because its only $.and to ship a fake item back to china would be more trouble It wasn't until I complaint on Facebook and instagram that you respondedYour company allows for this type of bad business practice and wish should be held more accountable than just returning me the money I paid This was a Christmas gift that took over a month to arrive (past Christmas) and then to watch your child open the one late present only to see their face trying to figure out what to do with beads Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for the inconvenienceI'm having trouble locating this charge in our systemCould you provide the following so I can investigate further? A Screen Shot of the charge as it appears on your Billing statement Your card's billing zip code (the zip code of the address your card is registered to.) The first AND last four digits of the card charged The brand of card used e.gVisa, MasterCard, American Express, etc This will help us locate the charge and refund you the money Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Teamwww.wish.com/help
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue According to our records, both hoodies have been refundedOne was refunded on February 9, and the other February 12, Please allow 5-business days for your refund to process back to your original payment method Unfortunately at this time we are unable to exchange or re-ship itemsHowever, we will consider your feedback as we look to grow and evolve Wish to better suit the needs of our users Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
I have had an account with Wish.com and have been purchasing products in which they advertisebon their app on my cellphoneAs I had gotten a few of my items I have purchased I recieved a package of somethimg I did not order and tried to go into my wisb app to check on the transaction and shipping number and my wish app would not let me into my account stating "oops authentication error"I then called the customer service number they have online which was [redacted] and was attended by a man with an Indian accentThe agent asks me a few questions for identification purposes to gain access to my account and my information matched so we got inI told him about my issue and he tells me my account is on a temporary hold due to suspicious activitiesHe then tells me my account has been hacked by people in MexicoI ask him what needs to be done? Can we change my password? He tells me no tge hackers will just gain access to my new password and that he can get my account worked on
I ordered a surround sound system from Wish [redacted] for my officeOnce out of the box, I realized it was too big, so I arranged for a return (2/9/2018)The item was returned to their customer service in Santa Clarita, CA and was received on 2/12/As of this date, I have not received a refund in the amount of $I have emailed repeatedly and keep getting the run aroundWish is waiting for the day return policy to run out so they won't have to issue a refundThe package has been in their warehouse for almost a month
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meJust a shame I had to get the Revdex.com involved to stop receiving spam!Sincerely, [redacted] ***
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue It looks like your last transaction triggered an alert for possible unauthorized use, which declined, canceled, and refunded your orderWe've gone ahead and placed a temporary hold on your account to protect your financial data In order for us to keep Wish a safe shopping experience, we will just need to verify that you are the cardholder in order for us to remove this hold from your account We do not require you to share any private information, such as credit card or bank account numberJust be sure it includes all of the following: Your photo ID with only your name and image shown The card you used to pay for your order with the first digits obscured (last digit visible) Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Dear [redacted] We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for any inconvenienceWith the provided information, I was able to locate the charge to order [redacted] To view this order, please login via Google+, [redacted] into the Wish App Once logged in, you can view the order here: [redacted] Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! Regards, [redacted] Wish Customer Service Team
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for the frustrationFor the fastest service, please request refunds for each item you would like to refund or return from your Order History page If you're having trouble with this, I would be happy to process any refund requests you haveFor each item you would like to refund, please provide: [redacted] The order number [redacted] The name of the item [redacted] A reason for the refund [redacted] A picture of the item you received showing any defects etc Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team
Never received items and am being referred to a return policy that doesn't address non receipt of items when I try to get a refundNo items and no refund!
Horrible customer service, horrible product deliveryDo not try to get help from a real person They're products are cheap nock offs from China delivered in used wrapping paper with a hand written address label on it from ChinaThe shipment takes weeks to monthsWhen you try to cancel the order online you cannot, there is no option to do soI have sent an email, Facebook Message, phone calls that went unansweredMy next step is to cancel my CC and seek legal action in California
Complaint: [redacted] I am rejecting this response because: the order was never received Return policy is days from the date of your seatIf it is never received the days never startedPlease refundSincerely, [redacted]
Initial Business Response / [redacted] (1000, 7, 2014/09/25) */ Hello [redacted] , I'm very sorry to hear about your frustrations! I would like to help remove your contact from receiving such notifications but in order to do so I will need the email address that is receiving said notifications Please feel free to email us at [redacted] @wish.com with this information and we will be happy to assist you Thank you, The Wish Team Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email address they are asking for in the response is in the case description alreadyI do hope the lady in England is enjoying the ring she ordered and will notice her account has the wrong email address attached to it because that is my only hope of this every getting fixed at this pointThey didn't bother the read the problem before asking for more information
I have been requesting different refunds from [redacted] Two of them are only $each and a third one is for just $I know it is a very small amount, but they are dodging me by saying that they have given me a refund and confirmed it on their end, but my bank says that they have absolutely no information what so ever on any refundsThere is not a single refund on my bank statementsThis has been going on for months and [redacted] swears that the refund went through on their end all three timesIt has not and I think they are scamming meI have family who also confirm that they have never once actually gotten a refund from [redacted] as well
Complaint: [redacted] I am rejecting this response because: Wish.com has already sent me this emailIt does not solve the problemI did not "slide to pay"The app glitches and slid by itselfI NEVER approved or confirmed the order myselfThe app confirmed it ON IT'S OWN because it was faultyThere was no message that popped up saying that I could cancel the order if I wanted to and when I tried to cancel, their app only allowed me to cancel itemIt left an error message saying "You've already done this too many times"They did not fix the problem until A DAY LATERAFTER I emailed them and told them the problem and asked them to cancel my order because I couldn't do it myself on their app Their suggestion to try to get a refund now is irrelevant because it will require me to mail everything back to them, which will cost me more money than if I don't send them backI would like for them to pay the shipping for me to ship the items back OR just refund my money because WISH.COM, itself placed my orderI DID NOT place it myself
cording to their suggestion, I will have to go onto their website, request a refund, wait for them for days to respond, send back INDIVIDUAL packages (according to their company's rulesEven though they themselves sent some items in packages TOGETHER.) This is not fair businessESPECIALLY because I DID NOT CONFIRM THE ORDERAnd they did not allow me to cancel the orders when I asked for them to allow me to (before their allotted hour time frame) The response that they sent is the one of the same automated responses that I have been receiving via email multiple times, and is part of the reason why I have come to the Revdex.com for helpSincerely, [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the [redacted] We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We had our engineers investigate further and they were able to confirm that all items were added to the cartWe apologize for the confusion and would be happy to provide a full refund for all the itemsTo receive the refund, please print the return label for the associated items and send them back to our return center [redacted] Please return all items to the following address: [redacted] Please be aware that we do not refund, reimburse or cover return shipping at this time Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
I never received half of the items I orderedAnd they will not give my money back!
Complaint: [redacted] I am rejecting this response because: I do not recall any refundSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: this is the same response Wish sent me several days agoThis does not resolve my complaintThe link directs to the app with directions on printing a lableI am not spending $for an item that costs $of wich I did not order Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I contacted my bank as I told them and they do not allow refunds to be credited onto a new card from a prior credit cardI'm sure I am not the only one who has this issueWhat about those people who bought something fromWish using a gift card? The only acceptable way to refund my money for not getting my merchandise is either gift card or checkI DO NOT WANT store credit!Sincerely, [redacted]
you let a vendor keep selling fake itemsYou expect people to toss it a loss because its only $.and to ship a fake item back to china would be more trouble It wasn't until I complaint on Facebook and instagram that you respondedYour company allows for this type of bad business practice and wish should be held more accountable than just returning me the money I paid This was a Christmas gift that took over a month to arrive (past Christmas) and then to watch your child open the one late present only to see their face trying to figure out what to do with beads Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for the inconvenienceI'm having trouble locating this charge in our systemCould you provide the following so I can investigate further? A Screen Shot of the charge as it appears on your Billing statement Your card's billing zip code (the zip code of the address your card is registered to.) The first AND last four digits of the card charged The brand of card used e.gVisa, MasterCard, American Express, etc This will help us locate the charge and refund you the money Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Teamwww.wish.com/help