Initial Business Response / [redacted] (1000, 7, 2014/09/01) */ Hello [redacted] , We apologize for this inconvenience, but we are unable to locate your account using the information providedPlease contact Wish support at [redacted] @wish.com so we may assist you with this order as soon as possible Thank you, The Wish Team
Hello ***, After some thorough investigation, we were able to locate a charge of $back to tabletsThe account was associated with an [redacted] Do you recognize this name? Wish Customer Support Team [redacted]
***Document Attached***Hello [redacted] ,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Sorry to hear that the items never arrivedWe deeply apologize for this issue, but at this time we are unable to exchange or re-ship itemsHowever, we will consider your feedback as we look to grow and evolve Wish to better suit the needs of our users.However, I have gone ahead and issued a refund for both orders [redacted] and [redacted] Most refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.Order [redacted] , Thin Style New Fashion Gift Parkas Winter Coat Zipper Women Winter Jacket (Green) was refunded on March 29, Your refund may look different depending on the financial institution you paid through, so if you're having trouble locating your refund, please contact your financial institution for assistance using the confirmation of the refund we have attached to this emailThe refund has been issued to the card ending in ***.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team [redacted]
Complaint: [redacted] I am rejecting this response because: I have made it painfully clear that this is NOT a prepaid debit card; this was bought with an AMEX gift card As I've said many times already to the Wish.com is in customer service, "I DO NOT HAVE THE GIFT CARD ANYMORE THE GIFT CARD WAS IN NO WAY ASSOCIATED WITH MY LOCAL CREDIT UNION WHERE I BANK I DO NOT KNOW THE GIFT CARD NUMBER PLEASE CUT A $CHECK AND MAIL IT TO MY HOME ADDRESS." It is sad that these is continually regurgitate the same answer; it's like they don't even read my replies It is my life mission to make sure everyone on [redacted] knows how stupid the customer service people at Wish.com really are.Sincerely, [redacted]
I ordered off [redacted] many timesI was sent an email on March 19th stating my product had arrived in the mailI went to my mailbox and the item was not thereI spoke to my postal employee and she said it was delivered and that there is a problem with people stealing mailI spoke with neighbors to see if they had my items by mistake and know one had itI emailed wish multiple times asking for a refund or possibly sending my article againI already had to wait almost a month for my product and the cost was only around I had ordered from them multiple times and never made a claim my items were missingI feel I was robbed twice in one dayOnce by the person who stole from me and by [redacted] because I paid for an item that I am unable to wear or enjoyI am deleting this application off my phone and I will never purchase anything from them againI read the [redacted] rights, but how is it fair that they getTo keep my moneyHow about giving me a credit on the website and I could just repurchase the itemNope, they didn't even offer thatThey just sent me the same email over and over again, just with a different name each timeIn my opinion, this application is a waste of your money
ContextLogic Inc operating as wish [redacted] dropped the price of a cell phone that I ordered from themWhen I asked them for a price adjustment, they said that I can only get a price adjustment if the item has not shipped out yetI checked and the order did not ship out yetThey are not honoring their policiesThey also claim that their prices are 75% off the original priceThe original price seems to be an inflated price they make upThey really do not follow their guarantee of "We have your back! You never have to worry when you shop on Wish."
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I understand that your child has been making purchases on your credit card without your permissionI know this is a difficult situation, and I'm happy to help As a one-time courtesy, I have processed a full refund for all orders placed by your child on your card (VISA ending [redacted] )I have also blocked your child's account, and they should not be able to make further purchasesAdditionally, I've gone ahead and removed the billing information from this account to protect your financial data Please note that if this situation reoccurs, we will require returns prior to processing refunds Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Horrible! Products are cheap and not at all as picturedWhen you view your cart, they make it unable to delete products in the cartSo you basically have to buy whatever you initially put in the cart or create a new accountIt's all bad!
Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Hello, Sorry for the confusion on this issueIf you do not see these charges in your Wish account, please email [redacted] @wish.com again with the following information: [redacted] The last digits of your credit card number [redacted] The date of the purchase (the date on which the first charge appeared) [redacted] The exact charge in U.Sdollars Thank you, Wish Dispute Resolution
Hi [redacted] ,We apologize for this trouble! Our Wish support team reached out to you on Sunday requesting transactional information so we may review and refund these fraudelent chargesPlease reply to the email sent to you by the Wish support team with the information and we'll be to resolve this case for you.Best regards,The Wish Team
Hello ***, We are following up with you regarding your recent complaint with the Revdex.com I apologize for the inconvenience with your purchaseI have gone ahead and refunded you for order [redacted] Please allow 5-business days for your refund to process back to your original form of payment Our records show that order [redacted] was refunded $USD on March 24, back to card ending in ***We are sorry if you are continuing to have trouble locating your refundAt this point, your card issuer is the best point of contact for help locating your refund Once we issue the refund to you, your card issuer is responsible for ensuring that you receive the refundHow they process the refund can really vary, so we do strongly encourage you to reach out to them Because our system indicates this has been refunded, we can take no further action on this payment and we strongly urge you to contact your card administrator, either your bank or card processor, for more information We hope this helped! [redacted] Wish Customer Support Team [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Our apologies for the inconvenienceIt looks like you have disputed your transactions with PayPalOpening a dispute will prevent us from automatically refunding you directly through WishIn addition, PayPal disputes can take up to days to resolve, but an automatic refund through Wish takes less than daysWe would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in placeIf you would like further assistance on this issue, please contact PayPal to remove the dispute *** Wish Customer Support Team [redacted]
Hello [redacted] ,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We apologize for the confusion and inconvenience of this issueWe have gone ahead and issued a refund for order [redacted] Most refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team [redacted]
I bought a graphics card off Wish***I noticed the price was really cheap but looking at the description it said the following: Package Includes: Graphics card, dvd driver, 8pin power cable, user manual, and iGame tool bagI was soldI had dealt with scams before and as a lawyer told me take snapshots of everythingSo I did so which was a good thing because when I went back to check the tracking I noticed the item and description changed to a brushNo one picks up the phone when I tried calling, I sent an email only to get automated responses and I saw on their [redacted] page there were others dealing with the same problem
Initial Business Response / [redacted] (1000, 6, 2015/05/22) */ Hello, Sorry for the confusion on this issueIf you have not submitted a support question, please submit a support question for this issue by going to this order in your order history and pressing the big "Request a Refund" buttonIf you don't see this button, or have already submitted a support question and have not received a satisfying response, please email [redacted] @wish.com with the following information: -Your order ID (begins with or 55) -A brief summary of your issue If you do not receive a satisfactory response to your email, please update your dispute with your order history so we may review this issue in more detail Thanks, Wish Dispute Resolution
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for any inconvenienceI have gone ahead and delete your account from Wish Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Again, NO THAT IS NOT MY ADDRESS! THAT IS MY DAUGHTERS NAME AND NOT OUR ADDRESSWE LIVE AT [redacted] ***! THIS IS OVER MTHS NOW WHICH MEANS YOU HAVE RECEIVED THE MERCHANDISE BACK FROM WHERE EVER YOU DELIVERED IT TOOI DO NOT LIVE THERE!!!! Neither does my yr old daughter!Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
I'm so glad I decided to check the reviews on this business before I placed my orderAfter reading the reviews I decided to unsubscribe since I have no intentions of making ANY purchase from them, and guess what? They won't let me instead they divert me into a sign up pageWhat REPUTABLE business will not let you unsubscribeNONE!!! Since they won't allow me to unsubscribe I have now marked them as Spam mail and I would suggest others who have experienced this to do the sameThis is a suspicious business as far as I'm concernedNo thank you
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Hi ***, We apologize for this inconvenience, we have located the fraudulent charge and have refunded your cardThis customer has also been blocked from the platformWe have replied to your email request, but if you have any other questions, please feel free to email Wish support at [redacted] @wish.com
Initial Business Response / [redacted] (1000, 7, 2014/09/01) */ Hello [redacted] , We apologize for this inconvenience, but we are unable to locate your account using the information providedPlease contact Wish support at [redacted] @wish.com so we may assist you with this order as soon as possible Thank you, The Wish Team
Hello ***, After some thorough investigation, we were able to locate a charge of $back to tabletsThe account was associated with an [redacted] Do you recognize this name? Wish Customer Support Team [redacted]
***Document Attached***Hello [redacted] ,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Sorry to hear that the items never arrivedWe deeply apologize for this issue, but at this time we are unable to exchange or re-ship itemsHowever, we will consider your feedback as we look to grow and evolve Wish to better suit the needs of our users.However, I have gone ahead and issued a refund for both orders [redacted] and [redacted] Most refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.Order [redacted] , Thin Style New Fashion Gift Parkas Winter Coat Zipper Women Winter Jacket (Green) was refunded on March 29, Your refund may look different depending on the financial institution you paid through, so if you're having trouble locating your refund, please contact your financial institution for assistance using the confirmation of the refund we have attached to this emailThe refund has been issued to the card ending in ***.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team [redacted]
Complaint: [redacted] I am rejecting this response because: I have made it painfully clear that this is NOT a prepaid debit card; this was bought with an AMEX gift card As I've said many times already to the Wish.com i
s in customer service, "I DO NOT HAVE THE GIFT CARD ANYMORE THE GIFT CARD WAS IN NO WAY ASSOCIATED WITH MY LOCAL CREDIT UNION WHERE I BANK I DO NOT KNOW THE GIFT CARD NUMBER PLEASE CUT A $CHECK AND MAIL IT TO MY HOME ADDRESS." It is sad that these i
s continually regurgitate the same answer; it's like they don't even read my replies It is my life mission to make sure everyone on [redacted] knows how stupid the customer service people at Wish.com really are.Sincerely, [redacted]
I ordered off [redacted] many timesI was sent an email on March 19th stating my product had arrived in the mailI went to my mailbox and the item was not thereI spoke to my postal employee and she said it was delivered and that there is a problem with people stealing mailI spoke with neighbors to see if they had my items by mistake and know one had itI emailed wish multiple times asking for a refund or possibly sending my article againI already had to wait almost a month for my product and the cost was only around I had ordered from them multiple times and never made a claim my items were missingI feel I was robbed twice in one dayOnce by the person who stole from me and by [redacted] because I paid for an item that I am unable to wear or enjoyI am deleting this application off my phone and I will never purchase anything from them againI read the [redacted] rights, but how is it fair that they getTo keep my moneyHow about giving me a credit on the website and I could just repurchase the itemNope, they didn't even offer thatThey just sent me the same email over and over again, just with a different name each timeIn my opinion, this application is a waste of your money
ContextLogic Inc operating as wish [redacted] dropped the price of a cell phone that I ordered from themWhen I asked them for a price adjustment, they said that I can only get a price adjustment if the item has not shipped out yetI checked and the order did not ship out yetThey are not honoring their policiesThey also claim that their prices are 75% off the original priceThe original price seems to be an inflated price they make upThey really do not follow their guarantee of "We have your back! You never have to worry when you shop on Wish."
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I understand that your child has been making purchases on your credit card without your permissionI know this is a difficult situation, and I'm happy to help As a one-time courtesy, I have processed a full refund for all orders placed by your child on your card (VISA ending [redacted] )I have also blocked your child's account, and they should not be able to make further purchasesAdditionally, I've gone ahead and removed the billing information from this account to protect your financial data Please note that if this situation reoccurs, we will require returns prior to processing refunds Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Horrible! Products are cheap and not at all as picturedWhen you view your cart, they make it unable to delete products in the cartSo you basically have to buy whatever you initially put in the cart or create a new accountIt's all bad!
Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Hello, Sorry for the confusion on this issueIf you do not see these charges in your Wish account, please email [redacted] @wish.com again with the following information: [redacted] The last digits of your credit card number [redacted] The date of the purchase (the date on which the first charge appeared) [redacted] The exact charge in U.Sdollars Thank you, Wish Dispute Resolution
Hi [redacted] ,We apologize for this trouble! Our Wish support team reached out to you on Sunday requesting transactional information so we may review and refund these fraudelent chargesPlease reply to the email sent to you by the Wish support team with the information and we'll be to resolve this case for you.Best regards,The Wish Team
Hello ***, We are following up with you regarding your recent complaint with the Revdex.com I apologize for the inconvenience with your purchaseI have gone ahead and refunded you for order [redacted] Please allow 5-business days for your refund to process back to your original form of payment Our records show that order [redacted] was refunded $USD on March 24, back to card ending in ***We are sorry if you are continuing to have trouble locating your refundAt this point, your card issuer is the best point of contact for help locating your refund Once we issue the refund to you, your card issuer is responsible for ensuring that you receive the refundHow they process the refund can really vary, so we do strongly encourage you to reach out to them Because our system indicates this has been refunded, we can take no further action on this payment and we strongly urge you to contact your card administrator, either your bank or card processor, for more information We hope this helped! [redacted] Wish Customer Support Team [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Our apologies for the inconvenienceIt looks like you have disputed your transactions with PayPalOpening a dispute will prevent us from automatically refunding you directly through WishIn addition, PayPal disputes can take up to days to resolve, but an automatic refund through Wish takes less than daysWe would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in placeIf you would like further assistance on this issue, please contact PayPal to remove the dispute *** Wish Customer Support Team [redacted]
Hello [redacted] ,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We apologize for the confusion and inconvenience of this issueWe have gone ahead and issued a refund for order [redacted] Most refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team [redacted]
I bought a graphics card off Wish***I noticed the price was really cheap but looking at the description it said the following: Package Includes: Graphics card, dvd driver, 8pin power cable, user manual, and iGame tool bagI was soldI had dealt with scams before and as a lawyer told me take snapshots of everythingSo I did so which was a good thing because when I went back to check the tracking I noticed the item and description changed to a brushNo one picks up the phone when I tried calling, I sent an email only to get automated responses and I saw on their [redacted] page there were others dealing with the same problem
Initial Business Response / [redacted] (1000, 6, 2015/05/22) */ Hello, Sorry for the confusion on this issueIf you have not submitted a support question, please submit a support question for this issue by going to this order in your order history and pressing the big "Request a Refund" buttonIf you don't see this button, or have already submitted a support question and have not received a satisfying response, please email [redacted] @wish.com with the following information: -Your order ID (begins with or 55) -A brief summary of your issue If you do not receive a satisfactory response to your email, please update your dispute with your order history so we may review this issue in more detail Thanks, Wish Dispute Resolution
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for any inconvenienceI have gone ahead and delete your account from Wish Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Again, NO THAT IS NOT MY ADDRESS! THAT IS MY DAUGHTERS NAME AND NOT OUR ADDRESSWE LIVE AT [redacted] ***! THIS IS OVER MTHS NOW WHICH MEANS YOU HAVE RECEIVED THE MERCHANDISE BACK FROM WHERE EVER YOU DELIVERED IT TOOI DO NOT LIVE THERE!!!! Neither does my yr old daughter!Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:They rejected to refund without any rational explanations Sincerely, [redacted]
I'm so glad I decided to check the reviews on this business before I placed my orderAfter reading the reviews I decided to unsubscribe since I have no intentions of making ANY purchase from them, and guess what? They won't let me instead they divert me into a sign up pageWhat REPUTABLE business will not let you unsubscribeNONE!!! Since they won't allow me to unsubscribe I have now marked them as Spam mail and I would suggest others who have experienced this to do the sameThis is a suspicious business as far as I'm concernedNo thank you
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Hi ***, We apologize for this inconvenience, we have located the fraudulent charge and have refunded your cardThis customer has also been blocked from the platformWe have replied to your email request, but if you have any other questions, please feel free to email Wish support at [redacted] @wish.com