Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We are truly sorry about the miscommunicationUnfortunately it does look like the item was returned back to the sender due to an incorrect address and/or [redacted] was unable to deliver At this time we are unable to exchange or re-ship items because items are shipped directly from the merchantsFor your convenience, we have included the link to re-purchase the item here: [redacted] As previously stated, we can confirm a refund has been issued back to your original payment method on January 11, Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I apologize for the inconvenience with your purchaseI have gone ahead and refunded you for order [redacted] Please allow 5-business days for your refund to process back to your original form of payment Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
I purchased an item through wish[redacted] for these Nike shoes that total $the shoes were tracked [redacted] and sent to my house unfortunately I never received the shoesI opened a complaint with [redacted] after an investigation they have ruled in my favor and have since the wish[redacted] a check in the amount of $to be sent to me I have a claim number and tracking number and verification from [redacted] that the check had arrived there back to wish on April 6th I just want my money back I never got shoes and I can't get a response from them to save my life please help
Poor service knock off products and dishonest customer supportOver a week and items not shipped and customer service sends me a bunk tracking number and says cant refund me item is in transit
The advertisement is completely misleadingI ordered a VKworld Sinches 18:Full Screen 4G-LTE Fingerprint Smartphone 4+64GB for the advertised price of $I paid for this through Pay Pal account on March 16, It then showed a Tracking #: [redacted] number and Estimated Delivery by Apr 28, TRACKING PACKAGEMar 22, In Transit - Departed from Airport to destination country Location: China Mar 20, In Transit - Departed from Carrier Location: China Mar 20, In Transit - Arrived at Carrier, To: United States Location: China Mar 17, Tracking Info Received - Wishpost order generated Location: China Mar 16, Processing Order Mar 16, Placed Order I sent several emails since asking why I did not receive the itemI kept getting an automated message that their package tracking is sometimes off but if it's over a month late then contact them againThe last message I got from them was this: May 19, Wish Support said: Hello [redacted] Tha
(The consumer indicated he/she DID NOT accept the response from the business.)For now their response is goodI will have to see if they follow through with their help on refundAnd or provide a better customer service protocol for their businesses
I kindly asked for a refund of my order because most of my order were artificial plants from their website that were deceivingWhat I thought I was getting were plants in a planter or vase of some sort but all that I received was these little pieces of artificial leaves and grassThey kept telling me to go to mobile app to ask for a refund thru their app but I told them I tried and it didnt work on my phone and I do not have a laptop or computerThere was a woman [redacted] who said I would rwceive a refund but the another person said I couldntI tried calling and all you get is an answering machine so I sent an email asking for someone to call me and noone ever didI am very upset by this and its the worst cusromer service I ever had
Hello ***,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.If you paid using a prepaid card or gift card, most banks will either process your refund to the original card or provide a replacementIf you've lost your prepaid card and must provide a proof of purchase, please use our order email confirmations as your receipts.Unfortunately, we're only able to apply refunds back to your original form of payment and we cannot issue refunds to a different card or a different account.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for any inconvenienceI’m sorry to hear that your item has not arrived yetTherefore, we’ve already refunded you for inch PVP pocket 16-bit Handheld Video Game Player Console Free Games@HGC, from order [redacted] on July 18, Please allow 5-business days for your refund to process back to your original payment method Thank you for letting us know about the experience you had with this merchantWe take all user feedback and reviews very seriously We want to to make sure that the stores on Wish are attentive to your questions and timely in their deliveryWe want the stores on Wish to be of the highest caliber and take steps to prevent stores who do not follow these basic guidelines from appearing on Wish Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the [redacted] We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Thanks for reaching out and sorry to hear about the issues you're havingIt looks like there was an issue with this order preventing it from being fulfilled, so we've gone ahead and refunded it at this timeNote, the tracking information may not update its status due to this issuePlease feel free to place a new order at your convenience Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Hello [redacted] I wanted to follow up with you regarding your recent Revdex.com complaintUnfortunately we cannot find the transaction in questionCan you provide the transaction ID number or the date and last digits of the CC with which the purchase was made? That way we can look into this charge for the 'glass pendants' that were cracked and the '24PCs Mixed Birthstone Love Heart Resin Rhinestone Floating Living Locket'If you have any other questions, please feel free to let us know and we're more than happy to helpThanks for shopping on Wish!
Complaint: [redacted] I am rejecting this response because: You are lying! it's only now that you're telling me you can refund me in three daysWe went back-and-forth with numerous emails through your app with your customer support telling me I first need to receive the item by the end of July, and then I would need to mail it back at my expense to be considered for a refundYou're lying now that I escalated it to the Revdex.comI wouldn't have had to have filed a complaint with PayPal if you gave me that answer from the beginningYou are by far the worst company I've ever dealt with when it comes to buying things online, and all of this over a few dollarsWell you're not keeping itNor will you get any other money from me in the futureI'm telling everyone on social media about thisDisgusting customer service at its worstI'm done dealing with you liarsI'm getting my money back through PayPal [redacted]
Hello [redacted] , I was able to locate the transaction, associated with order [redacted] ordered through the Geek AppItems ordered were: 52mm Digtal Fisheye 0.45x Wide Angle Lens HD Macro For Nikon [redacted] Kelda 420-800mm F/8.3-Super Telephoto Manual Zoom Lens for Canon EOS EF Nikon DSLR Camera Do you recognize any of the items ordered? Wish Customer Support Team [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Hello, Sorry for the confusion on this issuePlease submit the order ID for this item in your requestThis order ID usually begins with and should appear in your order historyPlease be aware that this information is NOT your tracking ID Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not told me what they will do to address the issue Final Business Response / [redacted] (4000, 21, 2016/03/21) */ Hi [redacted] , We see that you opened an issue with the Revdex.comWe wanted to let you know that we have refunded the lost order # [redacted] in full back to your original form of paymentWe are so sorry that this item was stolen from your doorstep and apologize for the delay in response time We hope this resolves your issueIf you have any other questions, please feel free to let us know and we're more than happy to help Thanks for shopping on Wish! - [redacted] Wish Customer Service Team www.wish.com/help Final Consumer Response / [redacted] (2000, 23, 2016/03/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youDelayed response is better than none at all
Hi [redacted] ,I wanted to follow up on your Revdex.com complaintWe would be happy to help issue a refund for youPlease provide the following for each item that has not arrived:Order number (begins with and found in your confirmation email)Name of the itemReason for the refundJust to let you know, I counted a total of items ordered by youYou mentioned items purchased but I cannot find a record of themCould there be another email address associated with the items purchased?Wish Customer Support Team [redacted]
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I apologize for the inconvenience with your purchaseI have gone ahead and refunded you for orders [redacted] and [redacted] Please allow 5-business days for your refund to process back to your original form of payment Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
I saw a cute shirt on a Wish[redacted] ad in a side bar on Face Book so I thought I would sign up to shop with themI couldn't get signed up because the log in said that my information was not correctHow could it be wrong if I've never signed up beforeI contacted the customer service as directed by the siteNow I have received an email stating that "Due to company policy, we will not be able to remove the block from your account at this time." What the heck?! One, I don't have an accountTwo, how could I be "blocked" if I don't have an account? Three, how can they call that "customer service"? This company is horribleI figured it would be cheap stuff anyway but thought it would be fun to shopDon't bother with this company! They should be shut down for advertising!
I have spent thousands on this site, for low end items, trinkets and such over the years and they're ok qualityI recently bought several ip cameras, and other high end electronics, all were faultyRepeated requests for refund/returns were ignored by wis [redacted] Don't bother with this site until they offered money back guaranteeI have started a page in order to try and get recoup my money back [redacted]
Hello [redacted] ,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We want to formally apologize for the mishap regarding the iROBOT ROOMBA that was sent to the wrong address in order # [redacted] We have refunded you the amount of this item back to your original form of payment on 12/10/Please let us know if you need any further information regarding this refund.We take all user feedback and reviews very seriously and want to to make sure that the stores on Wish are adhering to our policiesWe want the stores on Wish to be of the highest caliber and take steps to prevent stores who do not follow these basic guidelines from appearing on Wish.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We are truly sorry about the miscommunicationUnfortunately it does look like the item was returned back to the sender due to an incorrect address and/or [redacted] was unable to deliver At this time we are unable to exchange or re-ship items because items are shipped directly from the merchantsFor your convenience, we have included the link to re-purchase the item here: [redacted] As previously stated, we can confirm a refund has been issued back to your original payment method on January 11, Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I apologize for the inconvenience with your purchaseI have gone ahead and refunded you for order [redacted] Please allow 5-business days for your refund to process back to your original form of payment Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
I purchased an item through wish[redacted] for these Nike shoes that total $the shoes were tracked [redacted] and sent to my house unfortunately I never received the shoesI opened a complaint with [redacted] after an investigation they have ruled in my favor and have since the wish[redacted] a check in the amount of $to be sent to me I have a claim number and tracking number and verification from [redacted] that the check had arrived there back to wish on April 6th I just want my money back I never got shoes and I can't get a response from them to save my life please help
Poor service knock off products and dishonest customer supportOver a week and items not shipped and customer service sends me a bunk tracking number and says cant refund me item is in transit
The advertisement is completely misleadingI ordered a VKworld Sinches 18:Full Screen 4G-LTE Fingerprint Smartphone 4+64GB for the advertised price of $I paid for this through Pay Pal account on March 16, It then showed a Tracking #: [redacted] number and Estimated Delivery by Apr 28, TRACKING PACKAGEMar 22, In Transit - Departed from Airport to destination country Location: China Mar 20, In Transit - Departed from Carrier Location: China Mar 20, In Transit - Arrived at Carrier, To: United States Location: China Mar 17, Tracking Info Received - Wishpost order generated Location: China Mar 16, Processing Order Mar 16, Placed Order I sent several emails since asking why I did not receive the itemI kept getting an automated message that their package tracking is sometimes off but if it's over a month late then contact them againThe last message I got from them was this: May 19, Wish Support said: Hello [redacted] Tha
(The consumer indicated he/she DID NOT accept the response from the business.)For now their response is goodI will have to see if they follow through with their help on refundAnd or provide a better customer service protocol for their businesses
I kindly asked for a refund of my order because most of my order were artificial plants from their website that were deceivingWhat I thought I was getting were plants in a planter or vase of some sort but all that I received was these little pieces of artificial leaves and grassThey kept telling me to go to mobile app to ask for a refund thru their app but I told them I tried and it didnt work on my phone and I do not have a laptop or computerThere was a woman [redacted] who said I would rwceive a refund but the another person said I couldntI tried calling and all you get is an answering machine so I sent an email asking for someone to call me and noone ever didI am very upset by this and its the worst cusromer service I ever had
Hello ***,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.If you paid using a prepaid card or gift card, most banks will either process your refund to the original card or provide a replacementIf you've lost your prepaid card and must provide a proof of purchase, please use our order email confirmations as your receipts.Unfortunately, we're only able to apply refunds back to your original form of payment and we cannot issue refunds to a different card or a different account.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for any inconvenienceI’m sorry to hear that your item has not arrived yetTherefore, we’ve already refunded you for inch PVP pocket 16-bit Handheld Video Game Player Console Free Games@HGC, from order [redacted] on July 18, Please allow 5-business days for your refund to process back to your original payment method Thank you for letting us know about the experience you had with this merchantWe take all user feedback and reviews very seriously We want to to make sure that the stores on Wish are attentive to your questions and timely in their deliveryWe want the stores on Wish to be of the highest caliber and take steps to prevent stores who do not follow these basic guidelines from appearing on Wish Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the [redacted] We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Thanks for reaching out and sorry to hear about the issues you're havingIt looks like there was an issue with this order preventing it from being fulfilled, so we've gone ahead and refunded it at this timeNote, the tracking information may not update its status due to this issuePlease feel free to place a new order at your convenience Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Hello [redacted] I wanted to follow up with you regarding your recent Revdex.com complaintUnfortunately we cannot find the transaction in questionCan you provide the transaction ID number or the date and last digits of the CC with which the purchase was made? That way we can look into this charge for the 'glass pendants' that were cracked and the '24PCs Mixed Birthstone Love Heart Resin Rhinestone Floating Living Locket'If you have any other questions, please feel free to let us know and we're more than happy to helpThanks for shopping on Wish!
Complaint: [redacted] I am rejecting this response because: You are lying! it's only now that you're telling me you can refund me in three daysWe went back-and-forth with numerous emails through your app with your customer support telling me I first need to receive the item by the end of July, and then I would need to mail it back at my expense to be considered for a refundYou're lying now that I escalated it to the Revdex.comI wouldn't have had to have filed a complaint with PayPal if you gave me that answer from the beginningYou are by far the worst company I've ever dealt with when it comes to buying things online, and all of this over a few dollarsWell you're not keeping itNor will you get any other money from me in the futureI'm telling everyone on social media about thisDisgusting customer service at its worstI'm done dealing with you liarsI'm getting my money back through PayPal [redacted]
Hello [redacted] , I was able to locate the transaction, associated with order [redacted] ordered through the Geek AppItems ordered were: 52mm Digtal Fisheye 0.45x Wide Angle Lens HD Macro For Nikon [redacted] Kelda 420-800mm F/8.3-Super Telephoto Manual Zoom Lens for Canon EOS EF Nikon DSLR Camera Do you recognize any of the items ordered? Wish Customer Support Team [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Hello, Sorry for the confusion on this issuePlease submit the order ID for this item in your requestThis order ID usually begins with and should appear in your order historyPlease be aware that this information is NOT your tracking ID Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not told me what they will do to address the issue Final Business Response / [redacted] (4000, 21, 2016/03/21) */ Hi [redacted] , We see that you opened an issue with the Revdex.comWe wanted to let you know that we have refunded the lost order # [redacted] in full back to your original form of paymentWe are so sorry that this item was stolen from your doorstep and apologize for the delay in response time We hope this resolves your issueIf you have any other questions, please feel free to let us know and we're more than happy to help Thanks for shopping on Wish! - [redacted] Wish Customer Service Team www.wish.com/help Final Consumer Response / [redacted] (2000, 23, 2016/03/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youDelayed response is better than none at all
Hi [redacted] ,I wanted to follow up on your Revdex.com complaintWe would be happy to help issue a refund for youPlease provide the following for each item that has not arrived:Order number (begins with and found in your confirmation email)Name of the itemReason for the refundJust to let you know, I counted a total of items ordered by youYou mentioned items purchased but I cannot find a record of themCould there be another email address associated with the items purchased?Wish Customer Support Team [redacted]
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I apologize for the inconvenience with your purchaseI have gone ahead and refunded you for orders [redacted] and [redacted] Please allow 5-business days for your refund to process back to your original form of payment Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
I saw a cute shirt on a Wish[redacted] ad in a side bar on Face Book so I thought I would sign up to shop with themI couldn't get signed up because the log in said that my information was not correctHow could it be wrong if I've never signed up beforeI contacted the customer service as directed by the siteNow I have received an email stating that "Due to company policy, we will not be able to remove the block from your account at this time." What the heck?! One, I don't have an accountTwo, how could I be "blocked" if I don't have an account? Three, how can they call that "customer service"? This company is horribleI figured it would be cheap stuff anyway but thought it would be fun to shopDon't bother with this company! They should be shut down for advertising!
This company sells counterfeit productsThey are committing total trademark infringementsThey should be banned!
I have spent thousands on this site, for low end items, trinkets and such over the years and they're ok qualityI recently bought several ip cameras, and other high end electronics, all were faultyRepeated requests for refund/returns were ignored by wis [redacted] Don't bother with this site until they offered money back guaranteeI have started a page in order to try and get recoup my money back [redacted]
Hello [redacted] ,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We want to formally apologize for the mishap regarding the iROBOT ROOMBA that was sent to the wrong address in order # [redacted] We have refunded you the amount of this item back to your original form of payment on 12/10/Please let us know if you need any further information regarding this refund.We take all user feedback and reviews very seriously and want to to make sure that the stores on Wish are adhering to our policiesWe want the stores on Wish to be of the highest caliber and take steps to prevent stores who do not follow these basic guidelines from appearing on Wish.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!