I ordered items from Wish [redacted] in late FebruaryI received all but two itemsBoth items were expected to be delivered the first week in April, according to the information in my accountThe tracking information on both ends in ChinaThere is nothing more to show what happened to the packagesI have gone through the circles of telling them I have not received the items, they apologize and say they're on the way, and still I don't have them
Initial Business Response / [redacted] (1000, 5, 2015/01/21) */ Hello [redacted] , Sorry for any inconvenience or confusion on this issueHowever, Wish will not offer a refund for any items that reach two criteria: -Wish's tracking system marks this item as delivered -An independent tracking system (such as USPS, FedEx or UPS) marks this item as delivered Unfortunately, it appears the order number that you provided is not a valid ID numberIf you would like to provide a new order ID to us at [redacted] @wish.com, we can look into this issue for youHowever, please be aware if your item is marked as delivered by both systems, you will not be eligible for a refund by Wish at this time Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) They already did refund me but I also want the package delivered it was their error and they guarantee their shops that they put on their website Final Business Response / [redacted] (4000, 9, 2015/01/26) */ Hello, Sorry for the confusion on this itemIf the item has been refunded, we cannot re-ship this item without you repurchasing itOur 100% guarantee reflects that we will refund you if something is wrong with your order, not that you will always get the correct item Please repurchase this item if you would like this item re-delivered Thanks, Wish Dispute Resolution
Hello ***,Due to company policy, we do not provide reimbursements for return shippingYou may read more about our return policy here: [redacted] Unfortunately we are unable to provide that level of granularityBut please check within the app for the date of the message exchanges.Wish Customer Support Team [redacted]
Hello ***, We’re unfortunately unable to reverse the block on your accountWish reserves the right to block accounts for various reasonsReasons for a blocked account may include: payment issues, suspected fraud, irregular refund requests or other factors that signal a breach of our Terms of ServiceWe’re unfortunately unable to provide the exact reason your account was blocked To learn more, please visit: [redacted] I apologize we’re unable to reverse the decision and appreciate your understanding [redacted] Wish Customer Service Team, [redacted]
I've ordered separate things from wish , I received one one time The other are getting pretty close to months late and the customer service department has been next to useless in resolving the problemA refund doesn't change the fact that I wanted the item , waited an absurdly long time for them to arrive and have nothing to show for it
Initial Business Response / [redacted] (1000, 8, 2015/02/06) */ Hello, Please provide further evidence or otherwise that this item was delivered to the wrong addressOur records indicate that this item was delivered successfully, and successfully delivered items are not eligible for a refund at this time Thanks, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont understand how do I supposed to get evidence that the item was delivered to the whong address if I wasnt with the mail man when he was delivering the packagePlease explain to me how to get evidence the mail man him self doesnt remember handling that item to us like I said before im the property manager and if anyone would of received the item they would of said something to me this just proofs what kind of seller you are I normally shop on ebay and never had any issues like this because they make sure their atem are insure for issues like this but u know what keep the item and the money u need it more than me im sure I have a lot of good contacts in the network and trust me your going to receive a lot of bad feedback from meThank you Revdex.com for your assistance please close this case im done with this people
Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Hi [redacted] , We're sorry your order did not meet your expectations! After seeing this complaint we reviewed your Wish account and noticed that you did not open any support communication with Wish to make this refund requestWe're sorry that you had to reach out to the Revdex.com to make this request, therefore we have refunded your account for the pants and the shoes If you have any further questions, please feel free to email Wish support at [redacted] @wish.com Thank you! The Wish Team
On July 28th, I purchased a New Ultrathin Android Smartphone LTE 4G /3G /2G Network 2GB+16GB ROMThe cellphone was delivered on August 1st On August 3rd, I took the cellphone to *** to have it activatedOnce activated the cellphone was not in fact an LTE cellphone as Wish [redacted] had advertised, but a standard 4G phoneI contacted Wish [redacted] on August 7th in an attempt to initiate the process to return the phone and obtain a refundWish [redacted] requires its customers to interact with a web-based automated system that vets your inquires to a Wish representativeThe web-based system kept asking me to contact customer serviceAfter finding a 1-number I called listened to the company's automated phone message, then once that message is done it says "system not available" and hangs up on youThere is no way to speak with any representative outside of this automated system and every response that I have received has been differentI am getting the runaround to return this p
Right after I signed up with this company that CONSTANTLY advertises on [redacted] , they must have sold my e-mail address to literally hundreds of companiesI have begun receiving approximately 50-e-mails at a time from one of many different companies on any given day, including pornographic, Asian singles and debt sites, and it's all clogging up my SPAM folder I now receive hundreds of SPAM e-mails daily, which this company has caused How can I be sure? Because I never received SPAM e-mails from China or Japan prior to signing up with this company, which sells products mainly from these CountriesI have reported this to their "customer support," but they are not taking this situation seriouslyAny assistance to put an immediate stop to this would be greatly appreciated!
On March my daughter ordered one headset from wish.com and later the following week my grand daughter was checking to see she it would be delivered and instead of her checking her email she would go back to where it was ordered and each time there would be a new order of the same headset and would a cure a new charge on my debit cardThe total now stands at $And my problem is these people have a phone number listed but it an automate mechain no one to answer and the only way you can contact them is through emailMy grand daughter has a disability and she didn't know she was placing an order each time she viewed the orderHelp me broke grannyThank you for your help [redacted]
On the website Wish***, there is a price tag beside each itemHowever, depending on the item you choose to purchase, you may be charged moreWith some items, after an item is added to the cart, the price of the item increasesI e-mailed Wish Customer Support and inquired as to the reason for thisTheir response indicated that the sellers on their website had the authority to base their prices on sizing, popularity of an item, and other various factorsHowever, the customer is not given an explanation as to why the item placed in their cart has been inflated from the original posted priceIn my opinion, this is a deceptive practice, for: 1) A customer is charged more than the original posted price2) No explanation is given by the seller for the price increaseI am, therefore, requesting that the Revdex.com investigate this business practice of Wish [redacted] for possible violationsThank You
Hello [redacted] , I’m following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and I’m looking forward to helping you resolve this issue I am truly sorry to hear your account was restrictedAn alert was triggered for your account for possible unauthorized useTo protect your financial data from unauthorized use, we placed a temporary hold on your accountHowever, it looks like your account was unblocked on February 28, Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! *** Wish Customer Support Team [redacted]
Complaint: [redacted] I am rejecting this response because:They confuse right and wrong on this issueIn fact, these two store are not even registered in my personal nameAs I stated clearly, this store belongs to our UK-based company, [redacted] ***I believe they could find this in their system, but they just ignore the fact with bad excusesAnd of course, each entity have the right to own one store according to their merchant policyTo make this simple, this store is running under the name of our company and how could WISH say that "I" am opening multiply stores?Sincerely, [redacted] **
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello ***, I apologize for any inconvenience, I can imagine this must be very frustrating for youAs previously mentioned, the tracking information confirms that your item was deliveredI understand that you have already checked with your local post office and neighborsAs it is, we are unable to issue refunds on items with confirmed deliveries I checked the carrier's site and the latest update shows: [redacted] [redacted] Wish Customer Service Team, [redacted]
Final Consumer Response / [redacted] (2000, 14, 2015/12/09) */ EMAIL FROM CONSUMER: From: [redacted] Sent: Tuesday, December 08, XXXX X:XX PM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX) Hello, You can close this account because it was settledThanks!
Hello [redacted] , Thank you for your continued follow up After checking, I can see that the returns were not completed for the three itemsIf you returned the items without the required return labels, could you please provide an image of the shipping receipt with the tracking numbersOnce we receive that information, we will process all appropriate refunds I appreciate your patience and I'm very sorry for the inconvenience *** Wish Customer Support Team [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Hello, Sorry for the confusion on this issuePlease provide your transaction ID (begins with a or 54) and we can review this issue in more detailHowever, for best results, emailing [redacted] @wish.com with this information may provide you the most prompt service Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called several, several times and sent numerous emails with all the information provided till I am blue in the faceThey need to do some research now or just refund my money requested periodThis is totally ridiculous, how many times do I have to provide them information Final Business Response / [redacted] (4000, 12, 2015/06/11) */ Hello, Sorry for the confusionFor more convenient service, one of our email support specialist has sent you an email for more information on this issueAs you have not provided any valid order IDs (you provided shipping numbers, which are different), we cannot provide you any further service through this forumPlease respond to our specialist's email so we may follow up on this issue to your satisfaction Thank you, Wish Dispute Resolution Final Consumer Response / [redacted] (4200, 14, 2015/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Requesting total refund for 11/26/orders XXXXXXXece3c701c272aff And XXXXXdoXXXXXad1cXXXXXXd All items have been returned and no refund given Thanks for your help [redacted] ***
I have ordered many items from Wish.comI've had problems with more than half of them One was never receivedSome were a different size than orderedMany were a more inferior quality than picturedOne literally fell apart in my hands! Two shirts and one pillowcase smelled so strongly of mold that they had to be thrown away and one of them was a gift! I have had trouble getting refunds and today had to ask for refunds on the two moldy shirts! The website says it guarantee's it's purchasesOne can only "wish" that it does so!
I ordered items from Wish [redacted] in late FebruaryI received all but two itemsBoth items were expected to be delivered the first week in April, according to the information in my accountThe tracking information on both ends in ChinaThere is nothing more to show what happened to the packagesI have gone through the circles of telling them I have not received the items, they apologize and say they're on the way, and still I don't have them
Sizes are way offCustomer service should pay for returns since everything is in China.They send sizes that you did not order & colors
Initial Business Response / [redacted] (1000, 5, 2015/01/21) */ Hello [redacted] , Sorry for any inconvenience or confusion on this issueHowever, Wish will not offer a refund for any items that reach two criteria: -Wish's tracking system marks this item as delivered -An independent tracking system (such as USPS, FedEx or UPS) marks this item as delivered Unfortunately, it appears the order number that you provided is not a valid ID numberIf you would like to provide a new order ID to us at [redacted] @wish.com, we can look into this issue for youHowever, please be aware if your item is marked as delivered by both systems, you will not be eligible for a refund by Wish at this time Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) They already did refund me but I also want the package delivered it was their error and they guarantee their shops that they put on their website Final Business Response / [redacted] (4000, 9, 2015/01/26) */ Hello, Sorry for the confusion on this itemIf the item has been refunded, we cannot re-ship this item without you repurchasing itOur 100% guarantee reflects that we will refund you if something is wrong with your order, not that you will always get the correct item Please repurchase this item if you would like this item re-delivered Thanks, Wish Dispute Resolution
Hello ***,Due to company policy, we do not provide reimbursements for return shippingYou may read more about our return policy here: [redacted] Unfortunately we are unable to provide that level of granularityBut please check within the app for the date of the message exchanges.Wish Customer Support Team [redacted]
Hello ***, We’re unfortunately unable to reverse the block on your accountWish reserves the right to block accounts for various reasonsReasons for a blocked account may include: payment issues, suspected fraud, irregular refund requests or other factors that signal a breach of our Terms of ServiceWe’re unfortunately unable to provide the exact reason your account was blocked To learn more, please visit: [redacted] I apologize we’re unable to reverse the decision and appreciate your understanding [redacted] Wish Customer Service Team, [redacted]
I've ordered separate things from wish , I received one one time The other are getting pretty close to months late and the customer service department has been next to useless in resolving the problemA refund doesn't change the fact that I wanted the item , waited an absurdly long time for them to arrive and have nothing to show for it
Initial Business Response / [redacted] (1000, 8, 2015/02/06) */ Hello, Please provide further evidence or otherwise that this item was delivered to the wrong addressOur records indicate that this item was delivered successfully, and successfully delivered items are not eligible for a refund at this time Thanks, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont understand how do I supposed to get evidence that the item was delivered to the whong address if I wasnt with the mail man when he was delivering the packagePlease explain to me how to get evidence the mail man him self doesnt remember handling that item to us like I said before im the property manager and if anyone would of received the item they would of said something to me this just proofs what kind of seller you are I normally shop on ebay and never had any issues like this because they make sure their atem are insure for issues like this but u know what keep the item and the money u need it more than me im sure I have a lot of good contacts in the network and trust me your going to receive a lot of bad feedback from meThank you Revdex.com for your assistance please close this case im done with this people
Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Hi [redacted] , We're sorry your order did not meet your expectations! After seeing this complaint we reviewed your Wish account and noticed that you did not open any support communication with Wish to make this refund requestWe're sorry that you had to reach out to the Revdex.com to make this request, therefore we have refunded your account for the pants and the shoes If you have any further questions, please feel free to email Wish support at [redacted] @wish.com Thank you! The Wish Team
On July 28th, I purchased a New Ultrathin Android Smartphone LTE 4G /3G /2G Network 2GB+16GB ROMThe cellphone was delivered on August 1st On August 3rd, I took the cellphone to *** to have it activatedOnce activated the cellphone was not in fact an LTE cellphone as Wish [redacted] had advertised, but a standard 4G phoneI contacted Wish [redacted] on August 7th in an attempt to initiate the process to return the phone and obtain a refundWish [redacted] requires its customers to interact with a web-based automated system that vets your inquires to a Wish representativeThe web-based system kept asking me to contact customer serviceAfter finding a 1-number I called listened to the company's automated phone message, then once that message is done it says "system not available" and hangs up on youThere is no way to speak with any representative outside of this automated system and every response that I have received has been differentI am getting the runaround to return this p
Right after I signed up with this company that CONSTANTLY advertises on [redacted] , they must have sold my e-mail address to literally hundreds of companiesI have begun receiving approximately 50-e-mails at a time from one of many different companies on any given day, including pornographic, Asian singles and debt sites, and it's all clogging up my SPAM folder I now receive hundreds of SPAM e-mails daily, which this company has caused How can I be sure? Because I never received SPAM e-mails from China or Japan prior to signing up with this company, which sells products mainly from these CountriesI have reported this to their "customer support," but they are not taking this situation seriouslyAny assistance to put an immediate stop to this would be greatly appreciated!
On March my daughter ordered one headset from wish.com and later the following week my grand daughter was checking to see she it would be delivered and instead of her checking her email she would go back to where it was ordered and each time there would be a new order of the same headset and would a cure a new charge on my debit cardThe total now stands at $And my problem is these people have a phone number listed but it an automate mechain no one to answer and the only way you can contact them is through emailMy grand daughter has a disability and she didn't know she was placing an order each time she viewed the orderHelp me broke grannyThank you for your help [redacted]
On the website Wish***, there is a price tag beside each itemHowever, depending on the item you choose to purchase, you may be charged moreWith some items, after an item is added to the cart, the price of the item increasesI e-mailed Wish Customer Support and inquired as to the reason for thisTheir response indicated that the sellers on their website had the authority to base their prices on sizing, popularity of an item, and other various factorsHowever, the customer is not given an explanation as to why the item placed in their cart has been inflated from the original posted priceIn my opinion, this is a deceptive practice, for: 1) A customer is charged more than the original posted price2) No explanation is given by the seller for the price increaseI am, therefore, requesting that the Revdex.com investigate this business practice of Wish [redacted] for possible violationsThank You
Hello [redacted] , I’m following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and I’m looking forward to helping you resolve this issue I am truly sorry to hear your account was restrictedAn alert was triggered for your account for possible unauthorized useTo protect your financial data from unauthorized use, we placed a temporary hold on your accountHowever, it looks like your account was unblocked on February 28, Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! *** Wish Customer Support Team [redacted]
Complaint: [redacted] I am rejecting this response because:They confuse right and wrong on this issueIn fact, these two store are not even registered in my personal nameAs I stated clearly, this store belongs to our UK-based company, [redacted] ***I believe they could find this in their system, but they just ignore the fact with bad excusesAnd of course, each entity have the right to own one store according to their merchant policyTo make this simple, this store is running under the name of our company and how could WISH say that "I" am opening multiply stores?Sincerely, [redacted] **
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello ***, I apologize for any inconvenience, I can imagine this must be very frustrating for youAs previously mentioned, the tracking information confirms that your item was deliveredI understand that you have already checked with your local post office and neighborsAs it is, we are unable to issue refunds on items with confirmed deliveries I checked the carrier's site and the latest update shows: [redacted] [redacted] Wish Customer Service Team, [redacted]
Final Consumer Response / [redacted] (2000, 14, 2015/12/09) */ EMAIL FROM CONSUMER: From: [redacted] Sent: Tuesday, December 08, XXXX X:XX PM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX) Hello, You can close this account because it was settledThanks!
Hello [redacted] , Thank you for your continued follow up After checking, I can see that the returns were not completed for the three itemsIf you returned the items without the required return labels, could you please provide an image of the shipping receipt with the tracking numbersOnce we receive that information, we will process all appropriate refunds I appreciate your patience and I'm very sorry for the inconvenience *** Wish Customer Support Team [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Hello, Sorry for the confusion on this issuePlease provide your transaction ID (begins with a or 54) and we can review this issue in more detailHowever, for best results, emailing [redacted] @wish.com with this information may provide you the most prompt service Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called several, several times and sent numerous emails with all the information provided till I am blue in the faceThey need to do some research now or just refund my money requested periodThis is totally ridiculous, how many times do I have to provide them information Final Business Response / [redacted] (4000, 12, 2015/06/11) */ Hello, Sorry for the confusionFor more convenient service, one of our email support specialist has sent you an email for more information on this issueAs you have not provided any valid order IDs (you provided shipping numbers, which are different), we cannot provide you any further service through this forumPlease respond to our specialist's email so we may follow up on this issue to your satisfaction Thank you, Wish Dispute Resolution Final Consumer Response / [redacted] (4200, 14, 2015/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Requesting total refund for 11/26/orders XXXXXXXece3c701c272aff And XXXXXdoXXXXXad1cXXXXXXd All items have been returned and no refund given Thanks for your help [redacted] ***
I have ordered many items from Wish.comI've had problems with more than half of them One was never receivedSome were a different size than orderedMany were a more inferior quality than picturedOne literally fell apart in my hands! Two shirts and one pillowcase smelled so strongly of mold that they had to be thrown away and one of them was a gift! I have had trouble getting refunds and today had to ask for refunds on the two moldy shirts! The website says it guarantee's it's purchasesOne can only "wish" that it does so!